Latest news with #K.Krithivasan
Al Bawaba
04-05-2025
- Business
- Al Bawaba
Jazeera Airways Partners with Tata Consultancy Services (TCS) to Redefine Digital Customer Experience
To lead its digital transformation journey, Jazeera Airways KSCP (Boursa Kuwait: JAZEERA), Kuwait's leading low-cost carrier has formed a strategic partnership with Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global leader in IT services, consulting, and business solutions. Through this collaboration, Jazeera will transform its digital channels—not limited to its website, native mobile applications, and AI-powered conversational chatbot—to deliver an elevated, seamless, and hyper-personalized customer experience. TCS will deliver product management, user experience design, architecture, agile development, integration, testing, and ongoing enhancements. The initiative will reimagine every digital interaction Jazeera has with its passengers, equipping the airline with world-class digital capabilities that support its ambition plans to triple its passenger capacity and grow digital revenues by 2029. TCS will power Jazeera's ambitions to implement a cutting-edge digital foundation that enables scale, personalization, and revenue diversification. The transformation will enable smarter recognition of repeat customers, online group bookings, and a more engaging, modern experience that aligns with global TCS solutions include an AI-native engineering approach, grounded in future-ready architectures and agentic AI platforms: Integrated digital applications for contextual and hyper personalized experience, that is faster, smoother and connected. A retail-driven ancillary platform and intelligent offer engine to maximize upsell and cross-sell 360° Insights Hub for personalization at scale, and a generative AI-powered digital assistant to ensure seamless customer support across multi-currency payment gateway and targeted promotional engines to boost direct tailored group booking platform designed to meet Jazeera's unique operational innovations will directly support Jazeera's strategic imperatives: growing revenue, improving digital experience Net Promoter Score (NPS), and increasing the share of direct digital Pasupathi, Chief Executive Officer, Jazeera Airways, said: 'Jazeera Airways is laying the foundation for a new era of transformation with strategic focus on enhancing passenger experience. At the heart of our vision is a seamless, customer-centric travel experience. We are pleased to partner with TCS as we embark on this phase of our digital growth. TCS brings deep domain expertise in airline digital commerce, AI-driven solutions, combined with a strong track record of delivering customer-centric solutions. Together, we are building a future-ready platform that aligns with our growth aspirations, customer centric strategy, and commitment to operational excellence.' K. Krithivasan, Chief Executive Officer and Managing Director, TCS, said: "We are pleased to partner with Jazeera Airways in building a future-ready digital foundation that supports their growth strategy. By combining our expertise in aviation with our capabilities in agentic AI, engineering practices, and AI-native solutions, TCS will enable the development of intelligent, intuitive, and scalable digital channels for the airlines. This partnership reflects our commitment to helping global enterprises perpetually adapt to the evolving business landscape, leverage technology for sustainable growth, and unlock new opportunities." © 2000 - 2025 Al Bawaba (
Zawya
03-05-2025
- Business
- Zawya
Jazeera Airways partners with Tata Consultancy Services to redefine digital customer experience
Kuwait / Mumbai – To lead its digital transformation journey, Jazeera Airways KSCP (Boursa Kuwait: JAZEERA), Kuwait's leading low-cost carrier has formed a strategic partnership with Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global leader in IT services, consulting, and business solutions. Through this collaboration, Jazeera will transform its digital channels—not limited to its website, native mobile applications, and AI-powered conversational chatbot—to deliver an elevated, seamless, and hyper-personalized customer experience. TCS will deliver product management, user experience design, architecture, agile development, integration, testing, and ongoing enhancements. The initiative will reimagine every digital interaction Jazeera has with its passengers, equipping the airline with world-class digital capabilities that support its ambition plans to triple its passenger capacity and grow digital revenues by 2029. TCS will power Jazeera's ambitions to implement a cutting-edge digital foundation that enables scale, personalization, and revenue diversification. The transformation will enable smarter recognition of repeat customers, online group bookings, and a more engaging, modern experience that aligns with global benchmarks. The TCS solutions include an AI-native engineering approach, grounded in future-ready architectures and agentic AI platforms: Integrated digital applications for contextual and hyper personalized experience, that is faster, smoother and connected. A retail-driven ancillary platform and intelligent offer engine to maximize upsell and cross-sell opportunities. Customer 360° Insights Hub for personalization at scale, and a generative AI-powered digital assistant to ensure seamless customer support across platforms. Unified, multi-currency payment gateway and targeted promotional engines to boost direct bookings. Industry-leading tailored group booking platform designed to meet Jazeera's unique operational requirements. These innovations will directly support Jazeera's strategic imperatives: growing revenue, improving digital experience Net Promoter Score (NPS), and increasing the share of direct digital sales. Barathan Pasupathi, Chief Executive Officer, Jazeera Airways, said: 'Jazeera Airways is laying the foundation for a new era of transformation with strategic focus on enhancing passenger experience. At the heart of our vision is a seamless, customer-centric travel experience. We are pleased to partner with TCS as we embark on this phase of our digital growth. TCS brings deep domain expertise in airline digital commerce, AI-driven solutions, combined with a strong track record of delivering customer-centric solutions. Together, we are building a future-ready platform that aligns with our growth aspirations, customer centric strategy, and commitment to operational excellence.' K. Krithivasan, Chief Executive Officer and Managing Director, TCS, said: "We are pleased to partner with Jazeera Airways in building a future-ready digital foundation that supports their growth strategy. By combining our expertise in aviation with our capabilities in agentic AI, engineering practices, and AI-native solutions, TCS will enable the development of intelligent, intuitive, and scalable digital channels for the airlines. This partnership reflects our commitment to helping global enterprises perpetually adapt to the evolving business landscape, leverage technology for sustainable growth, and unlock new opportunities."
Mint
24-04-2025
- Business
- Mint
TCS launches India-focused sovereign cloud to boost domestic revenue
Tata Consultancy Services (TCS) on Thursday unveiled a push to significantly expand its domestic footprint, launching sovereign cloud networks and forging key partnerships with government bodies as India becomes its fastest-growing market. India contributed $2.6 billion, or 8.6%, to the company's overall revenue of $30.18 billion in the financial year ended March 2025. This is nearly double the company's domestic revenue of $1.31 billion three years ago. The revenue of the country's largest software services company rose 17% in these three years. The launch of India-centric platforms and collaboration announcements with government bodies is in line with the company's plans to make India a $10-billion market, about four times its current size, as outlined by Tata Sons chairman Natarajan Chandrasekaran in last year's annual strategic retreat titled 'Blitz.' The company's chief executive, however, tempered stance on this target. 'I won't want to put a number but this is one of our steps to scale up business from India,' K. Krithivasan, chief executive of TCS, said. His colleague voiced a similar perspective. 'Today's launch is essentially all about TCS sharpening its business in India,' said Girish Ramachandran, president of growth markets at TCS. Growth markets at TCS include all business outside the Americas and Europe, and make up almost a fifth of the company's revenue. The company launched the TCS SovereignSecure Cloud in New Delhi at its 'Accelerating India' event, which was attended by senior executives, clients of the IT outsourcer, and members of the press. The Mumbai-headquartered company also announced partnerships with government bodies including RailTel and the Centre for Development and Advanced Computing (C-DAC). As part of its collaboration with RailTel, the company will be launching a sovereign cloud for the government-owned telecom operator, whereas with C-DAC, which is a government-owned research and development institution, TCS will develop cloud technologies. Companies generate huge amounts of data as part of their daily functioning. Traditionally, this data was stored in large servers within physical data centres which were susceptible to damage. With the introduction of cloud, such data need not be stored in data centres. Cloud systems are like co-working spaces where multiple companies get seats, or in this case, memory to store this data and information technology (IT) infrastructure. This reduces the dependence on resource-intensive data centres and eliminates the risk of physical damage to large servers. A sovereign cloud ensures that a company's data is stored within certain geographical boundaries and adheres to local data privacy laws. TCS SovereignSecure Cloud is an indigenous cloud built and managed by TCS. This cloud comes with integrated artificial intelligence capabilities to support government institutions, public-sector enterprises, and regulated industries. 'It provides data-driven insights for faster decision-making, and advanced analytics to monitor performance, usage, and trends, thereby boosting productivity, enhancing citizen services, and enabling intelligent, data-driven governance,' said TCS in a release dated 24 April. At least one analyst attributed the move to TCS's growing interest in India. 'TCS is steadfastly committed to India as a geography. This is just another step in that direction,' said Abhishek Kumar, equity research analyst at JM Financial, a Mumbai-based brokerage. 'While it's early to assess revenue contribution from these efforts, these will be helpful in backfilling BSNL gap over medium term,' added Kumar. To be sure, much of TCS's growth in FY25 was aided by Bharat Sanchar Nigam Ltd, a state-run telecom operator. TCS signed a $1.83 billion deal with BSNL in May 2023 to set up data centres as part of a 4G network deployment order. The company also launched two more platforms-including TCS DigiBOLT and TCS Cyber Defense Suite. TCS DigiBOLT is a platform to help organisations digitise their operations without adding much code. TCS Cyber Defense Suite is its cybersecurity platform to help companies detect and respond to cyber threats using AI, and mitigate cyber risks. The cyber defence platform will also provide preventive controls for identity, infrastructure, network, applications, and data assets. TCS's revenue grew 3.78% year-on-year and while the company does not give revenue growth guidance, its management indicated a sluggish start to FY26. Peers Infosys Ltd and HCL Technologies Ltd, grew 3.85% and 4.3%, respectively, whereas Bengaluru-based Wipro Ltd reported a 2.7% decline in revenue. Infosys projected a flat to 3% revenue growth for FY26 in constant currency terms, its weakest guidance since April 2009, when it had projected a revenue decline of 6.7-3.1% for FY10. India's third-largest software services provider HCLTech was a tad more optimistic than its peers, estimating growth at 2%-5% in FY26. Wipro, on the other hand, expects slowest revenue growth in the April-June period of FY26. The company has already outlined a quarterly revenue decline between 3.5% and 1.5% in constant currency terms. While Infosys and HCLTech give yearly guidance, Wipro gives quarterly estimates. First Published: 24 Apr 2025, 08:04 PM IST
Mid East Info
20-03-2025
- Business
- Mid East Info
TCS Partners with Air New Zealand to Drive AI-Led Transformation, Enhance Passenger Experience
As per the five-year partnership, TCS will streamline operations, lead workforce transformation, and accelerate AI-adoption, ensuring seamless, technology-driven experiences for over 15 million passengers annually DUBAI, March, 2025 – Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has signed a five-year partnership with Air New Zealand to modernize the airline's digital infrastructure and position it at the forefront of AI-driven innovation. This collaboration aims to enhance Air New Zealand's digital capabilities, improve customer experience, and drive operational efficiencies across various aspects of its business, including fleet management, crew scheduling, and ground services. Announced at a formal signing event at TCS' Banyan Park Campus in Mumbai, the agreement supports Air New Zealand's vision to become the world's most digitally advanced airline. The event was attended by New Zealand Prime Minister the Right Honourable Christopher Luxon, Tata Group Chairman, Natarajan Chandrasekaran, Air New Zealand Chief Executive Officer Greg Foran, and TCS Chief Executive Officer and Managing Director K. Krithivasan. This partnership strengthens TCS' commitment to New Zealand, where it has been a trusted partner for digital transformation for over 37 years, driving innovation across industries. With an office in Auckland and a team of 460 professionals, TCS serves 20+ blue-chip customers in the region across banking, retail, construction, manufacturing, and local government. Through the TCS Co-Innovation NetworkTM (COIN™), the organization works closely with top universities in New Zealand to advance research in cybersecurity, sustainability, and AI. TCS also led the development of the Asia Pacific Digital Sustainability Index in 2022, shaping the region's approach to sustainable digital transformation. Beyond business, TCS is committed to fostering digital talent in New Zealand. Its flagship STEM empowerment programs, goITTM and goITTM Girls in the region are inspiring students to pursue careers in technology and innovation. Greg Foran, Chief Executive Officer, Air New Zealand, said, 'Leveraging TCS' expertise in cutting-edge technologies will help us enhance the customer experience, streamline operations, and reinforce our commitment to cybersecurity and data protection. This collaboration aligns with our vision to be a digitally enabled airline of the future. We began working with TCS in September 2024 and in just a few short months, we've seen the benefits of tapping into the depth and breadth of talent and expertise they have when it comes to digital solutions. Going forward, TCS will be an instrumental partner in helping us deliver our Cargo Digital Transformation and improvements to our Digital Retail capability. We're excited about the benefits this partnership will bring for our customers and the aviation industry.' K. Krithivasan, Chief Executive Officer and Managing Director, TCS, said, 'We are excited to partner with Air New Zealand in its journey to become a digitally advanced airline. With our expertise in aviation, combined with our ability to drive large-scale innovation, TCS will enable Air New Zealand to set new benchmarks for efficiency, sustainability, and customer engagement. By leveraging AI, automation, and cloud technologies, we aim to reimagine operations, enhance passenger experiences, and build a more agile and resilient airline. This partnership reflects our commitment to helping global enterprises adapt, grow, and unlock new opportunities through technology.' Air New Zealand operates a global network offering air passenger and cargo services across 49 domestic and international destinations. Each year, the airline flies more than 15 million passengers on over 3,400 weekly flights. This transformation marks a significant step in Air New Zealand's commitment to secure, innovative, and technology-driven experiences for travelers worldwide. TCS will streamline Air New Zealand's digital services across a diverse landscape of more than 600 applications, by integrating AI-driven automation and cloud technologies into critical airline functions. This will drive innovation across cargo service, disruption management, retail offerings, maintenance systems and crew operations. Workforce transformation will also be a key focus of this engagement, with TCS leading large-scale upskilling programs to strengthen digital capabilities across Air New Zealand's teams in AI, cybersecurity, and digital engineering. The collaboration also includes enhancements to Air New Zealand's digital retail and loyalty program experiences. With three decades of leadership in aviation, TCS partners with the world's leading airlines, offering consulting-led approaches, cognitive-powered portfolio of business, and technology and engineering services. TCS leverages industry-specific solutions, like TCS Aviana™ , a unified, autonomous, digital, cloud-ready platform for intelligent airline operations. Its contextual understanding of airline operations, coupled with its AI-led technology capabilities, will help Air New Zealand unlock new growth opportunities and drive innovation across its entire business ecosystem.
Zawya
20-03-2025
- Business
- Zawya
TCS Partners with Air New Zealand to drive AI-led transformation, enhance passenger experience
As per the five-year partnership, TCS will streamline operations, lead workforce transformation, and accelerate AI-adoption, ensuring seamless, technology-driven experiences for over 15 million passengers annually DUBAI – Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has signed a five-year partnership with Air New Zealand to modernize the airline's digital infrastructure and position it at the forefront of AI-driven innovation. This collaboration aims to enhance Air New Zealand's digital capabilities, improve customer experience, and drive operational efficiencies across various aspects of its business, including fleet management, crew scheduling, and ground services. Announced at a formal signing event at TCS' Banyan Park Campus in Mumbai, the agreement supports Air New Zealand's vision to become the world's most digitally advanced airline. The event was attended by New Zealand Prime Minister the Right Honourable Christopher Luxon, Tata Group Chairman, Natarajan Chandrasekaran, Air New Zealand Chief Executive Officer Greg Foran, and TCS Chief Executive Officer and Managing Director K. Krithivasan. This partnership strengthens TCS' commitment to New Zealand, where it has been a trusted partner for digital transformation for over 37 years, driving innovation across industries. With an office in Auckland and a team of 460 professionals, TCS serves 20+ blue-chip customers in the region across banking, retail, construction, manufacturing, and local government. Through the TCS Co-Innovation NetworkTM (COIN™), the organization works closely with top universities in New Zealand to advance research in cybersecurity, sustainability, and AI. TCS also led the development of the Asia Pacific Digital Sustainability Index in 2022, shaping the region's approach to sustainable digital transformation. Beyond business, TCS is committed to fostering digital talent in New Zealand. Its flagship STEM empowerment programs, goITTM and goITTM Girls in the region are inspiring students to pursue careers in technology and innovation. Greg Foran, Chief Executive Officer, Air New Zealand, said, 'Leveraging TCS' expertise in cutting-edge technologies will help us enhance the customer experience, streamline operations, and reinforce our commitment to cybersecurity and data protection. This collaboration aligns with our vision to be a digitally enabled airline of the future. We began working with TCS in September 2024 and in just a few short months, we've seen the benefits of tapping into the depth and breadth of talent and expertise they have when it comes to digital solutions. Going forward, TCS will be an instrumental partner in helping us deliver our Cargo Digital Transformation and improvements to our Digital Retail capability. We're excited about the benefits this partnership will bring for our customers and the aviation industry.' K. Krithivasan, Chief Executive Officer and Managing Director, TCS, said, 'We are excited to partner with Air New Zealand in its journey to become a digitally advanced airline. With our expertise in aviation, combined with our ability to drive large-scale innovation, TCS will enable Air New Zealand to set new benchmarks for efficiency, sustainability, and customer engagement. By leveraging AI, automation, and cloud technologies, we aim to reimagine operations, enhance passenger experiences, and build a more agile and resilient airline. This partnership reflects our commitment to helping global enterprises adapt, grow, and unlock new opportunities through technology." Air New Zealand operates a global network offering air passenger and cargo services across 49 domestic and international destinations. Each year, the airline flies more than 15 million passengers on over 3,400 weekly flights. This transformation marks a significant step in Air New Zealand's commitment to secure, innovative, and technology-driven experiences for travelers worldwide. TCS will streamline Air New Zealand's digital services across a diverse landscape of more than 600 applications, by integrating AI-driven automation and cloud technologies into critical airline functions. This will drive innovation across cargo service, disruption management, retail offerings, maintenance systems and crew operations. Workforce transformation will also be a key focus of this engagement, with TCS leading large-scale upskilling programs to strengthen digital capabilities across Air New Zealand's teams in AI, cybersecurity, and digital engineering. The collaboration also includes enhancements to Air New Zealand's digital retail and loyalty program experiences. With three decades of leadership in aviation, TCS partners with the world's leading airlines, offering consulting-led approaches, cognitive-powered portfolio of business, and technology and engineering services. TCS leverages industry-specific solutions, like TCS Aviana™, a unified, autonomous, digital, cloud-ready platform for intelligent airline operations. Its contextual understanding of airline operations, coupled with its AI-led technology capabilities, will help Air New Zealand unlock new growth opportunities and drive innovation across its entire business ecosystem. About Air New Zealand Air New Zealand's story started in 1940, first taking to the skies between Auckland and Sydney on a flying boat - a Short S30. Known for its warm Kiwi hospitality, today, the airline has 98 operating aircraft ranging from Boeing 787-9 Dreamliners and Airbus A320s to ATRs and Q300s, offering customers comfort in the latest most efficient jets and turboprops. It's a modern fuel-efficient fleet with an average age of 6.7 years. Air New Zealand's global network of passenger and cargo services centres around New Zealand. Pre-Covid, the airline flew more than 17 million passengers every year, with 3,400 flights per week. Air New Zealand was named 2022 World's Safest Airline by the Australian rating service highlighting the airline's laser-focus on safety and won Best Corporate Reputation in New Zealand in the same year – 8th year in a row. Air New Zealand has a well-connected domestic business, connecting customers and cargo to 20 different regions around New Zealand. Internationally, the airline has direct flights to major cities across Australia, Asia, the Pacific Islands and the US, and through its strong relationships with alliance partners, offers customers more choice and convenience to connect further afield to hundreds of destinations. Air New Zealand has a particular focus on sustainability and its Sustainability Framework helps guide the airline's efforts in tackling some of New Zealand's and the world's most complex challenges. Airpoints, Air New Zealand's loyalty programme, is seen as the most valuable loyalty programme in New Zealand with 3.5 million members. It allows members to earn Airpoints Dollars™ and Status Points for VIP benefits in the air and on the ground. Air New Zealand aircraft are proudly identified by its distinct tail livery of the Mangōpare, the Māori symbol of the hammerhead shark which represents strength, tenacity, and resilience. About Tata Consultancy Services (TCS) Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce of over 607,000 consultants in 55 countries and 180 service delivery centres across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to Artificial Intelligence today. TCS sponsors 15 of the world's most prestigious marathons and endurance events, including TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. TCS generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024.
