21-05-2025
Sussex residents left without supply after South East Water works
A water company has apologised to customers left without supply due to routine maintenance to a in some parts of West Sussex said they had been left without water or with an intermittent supply since Dean, head of operations in Sussex for South East Water, apologised to those in Balcombe and Hassocks who had been Cross, 47, from Balcombe, said she first noticed issues with her supply on Friday.
She told BBC South East she had been collecting bottled water from the village's social club, having not had "proper, consistent running water" since a husband, daughter and two dogs at home, she said they were "lucky" to have transport to be able to collect an ironing business from her home, Ms Cross said she was worried not just for residents but also for small businesses in the also raised concerns about the updates coming from the water company."Communication is key, this is where South East Water have let themselves down," she said."We just want to be told what is going on."Residents on social media ranged from reporting they had "just a trickle" to being "completely out" of Dean said the company was also aware of issues for properties near Paddockhurst Lane and was doing everything it could to provide these customers with water as soon as possible.
There had been issues since a service reservoir was taken out of supply for routine maintenance on Friday, he said."South East Water has been sending tankers to the area to inject the mains pipes with water since Friday evening and will continue to do so until the supply has returned to normal," he added."Most customers should now be back in supply and the water pressures in the area have stabilised as we continue to use the tankers to inject water directly into our network."
