Latest news with #KenyaAirways
Zawya
19-05-2025
- Business
- Zawya
Uganda Airlines ups the ante against East African peers on London route
London Gatwick is likely to become a new flashpoint for competition among East Africa's airlines in the coming months, as carriers looking for growth in the UK market find it the only option for expanding services. Uganda Airlines is set for its inaugural flight to London and Europe on May 18, with London Gatwick as the destination for the service that will operate four times a week. UR 110, which was scheduled to take off at 9.25am local time, comes just weeks ahead of a new service to London by Kenya Airways that will also be landing at Gatwick starting July 2, 2025. Both carriers join Ethiopian Airlines, which besides its single daily flight to London Heathrow, has been operating additional flights to Gatwick since November 2023, an airport it returned to after a 17-year break. As of May, 2025, Ethiopian flies four times a week to Gatwick bringing its total capacity in the London area to 11 flights a week. Kenya Airways, which has a daily service to London Heathrow, will be operating three flights a week into London Gatwick, taking its weekly flights into the UK to 10. RwandAir has dedicated all its flights into the UK to London Heathrow, after operating from Gatwick in the initial years. Uganda Airlines entry into the UK market complicates the equation for Kenya Airways and Ethiopian, because they have been picking a significant portion of traffic from Uganda. There have been no direct flights between Uganda and the UK since British Airways halted its service to Entebbe in November 2015. The return of Uganda Airlines with a direct flight that slashes hours of transit agony from the journey is expected to eat into KQ's and Ethiopian's pie. Both carriers, operating the largest number of flights within Africa, depend on connecting traffic from within the continent to feed their intercontinental flights. Competitors, including RwandAir, KQ, Ethiopian and Gulf carriers Emirates and Qatar, are however, expected to continue to attract business for passengers who may prefer to enter the UK through Heathrow, or those connecting to the US and other European destinations. Until it completes partnerships with other airlines for onward carriage, Uganda Airlines will be an origin and destination operator whose services terminate in London. On the return journeys, however, it will offer tickets beyond Entebbe across its network of 14 African destinations. According to industry analysts, the growing number of flights by East African carriers into the UK, including landing at Gatwick, reflects two parallel trends - strong growth in demand on Africa-UK sector, and the exhaustion of slots at Heathrow for airlines that may want to want to expand their services into the UK. The scarcity of slots at Heathrow means that any intending entrant would pay through the nose to buy some from an incumbent. Even then, the timings of available slots may not fit well into a new entrants' network feed and de-feed mechanism. In terms of capacity, however, Ethiopian has an edge over the competition. The A350-900 it operates on the London route is configured to 343 seats. Meanwhile, Uganda Airlines has 258 seats on its A330-800neo while Kenya comes in with only 234 seats available on its B787-8 Dreamliner. © Copyright 2022 Nation Media Group. All Rights Reserved. Provided by SyndiGate Media Inc. (
Zawya
15-05-2025
- Business
- Zawya
Kenya Airways joins forces with IATA to pilot the new Integrated Sustainability Program
Nairobi – Kenya Airways is proud to announce its strategic partnership with the International Air Transport Association (IATA) in piloting the new Integrated Sustainability Program (ISP)— a bold new initiative designed to drive meaningful sustainability progress across the aviation industry. Alongside serving as the host airline for the 37th IATA Ground Handling Conference (IGHC) in Nairobi, Kenya Airways has worked to enhance its commitment to sustainability by actively contributing to the development and testing of the ISP. Over the past week, Kenya Airways has worked closely with IATA to provide critical insights, operational context, and feedback to help ensure that the ISP is practical, impactful, and tailored to the real-world challenges and opportunities facing airlines today. The ISP introduces three new programs that address the most pressing aviation sustainability priorities: Sustainable Procurement: Supporting responsible sourcing strategies that consider environmental and social impacts across the supply chain. Social Responsibility: Enhancing human rights, labour conditions, community engagement and talent development practices. Sustainability Performance Monitoring: Empowering organizations to measure, track, and improve sustainability performance through data-driven approaches. By piloting ISP, Kenya Airways continues to demonstrate its leadership by embedding Program Standards into its operational practices. The airline is now progressing toward full ISP Certification, underscoring its long-term commitment to sustainable aviation. Speaking on this notable milestone, Kenya Airways Group MD & CEO, Allan Kilavuka, stated, 'By partnering with IATA to pilot the Integrated Sustainability Program ISP, we are taking deliberate steps to strengthen our operational resilience while contributing to broader industry transformation. This collaboration offers a valuable opportunity to test what works, learn, and refine our approach. We are optimistic that this will pave the way for scalable, real-world solutions that support our social, environmental and economic goals.' IATA's Senior Vice President, Sustainability and Chief Economist, Marie Owens Thomsen, also noted, 'Kenya Airways has demonstrated remarkable leadership in piloting the IATA Integrated Sustainability Program, setting a shining example for the aviation industry in Africa. Their dedication to integrating robust sustainability practices, encompassing both environmental and social responsibilities, is truly commendable and paves the way for a more sustainable future for African aviation. The Integrated Sustainability Program provides a practical, actionable framework for airlines, airports, and ground service providers to enhance their sustainability maturity. It enables organizations to identify risks, seize improvement opportunities, and benchmark progress across global best practices. The formal launch of the ISP is scheduled to take place at the IATA World Sustainability Symposium (WSS) in October 2025 in Hong Kong, where the full program will be unveiled to the global aviation community. Kenya Airways' participation in this pilot reinforces its commitment to operational excellence, environmental stewardship, and social impact. As one of Africa's leading airlines, Kenya Airways continues to play a vital role in driving transformation and setting a high standard for sustainability across the region and beyond. -Ends- About Kenya Airways: Kenya Airways (KQ), The Pride of Africa, is a leading African carrier on a mission to propel Africa's prosperity by connecting its people, cultures, and markets. We fly to 45 destinations worldwide, 37 of which are in Africa, connecting over 5 million passengers and over 70,000 Tons of cargo annually through our Hub at Nairobi's Jomo Kenyatta International Airport. As the sole African carrier in the SkyTeam Alliance, we open up a world of possibilities for our customers, connecting them to over 1,060 destinations in 173 countries. We take pride in offering a delightful flying experience with a caring African touch. Our exceptional African hospitality has consistently earned us global recognition including the prestigious Skytrax World Airline Awards where we were honoured with the Best Airline Staff and Best Airline Cabin Crew in Africa in 2024. In addition, we were ranked Top Employer of the Year by The Employers Institute and the Africa Leading Airline at the World Travel Awards 2024 For more information, visit or call our 24-hour Customer Services Desk. We are also available on Twitter: @KenyaAirways & @KQSupport, Facebook: @OfficialKenyaAirways, and Instagram: @OfficialKenyaAirways. For media enquiries, please contact Kenya Airways Corporate Communications: About IATA: IATA has published more than 80 national Value of Air Transport studies, available here. Developed in partnership with independent economists at Oxford Economics, each report contains a comprehensive analysis of the contributions of aviation to Gross Domestic Product (GDP), employment, tourism, cargo and connectivity. Given how the demand for air transport has continued to grow, it is reasonable to assume the economic contribution and employment supported by aviation has increased since the data were compiled in 2023.
Mid East Info
14-05-2025
- Business
- Mid East Info
Ground Handling Priorities: Safety, Baggage, Global Standards and Sustainability
The International Air Transport Association (IATA) highlighted four priorities for ground handling at the IATA Ground Handling Conference (IGHC) which opened in Nairobi today hosted by Kenya Airways: Embedding safety in every action Driving global standardization Enhancing baggage operations Building a sustainable and inclusive future 'Ground handling is essential for aviation. It ensures safety, enables efficiency, and shapes the passenger experience. As the complexity of today's operating environment increases—tighter turnarounds, regulatory pressure, and the drive to decarbonize—the industry must come together to embed safety in every action, accelerate global standardization, and build a more sustainable and inclusive way forward,' said Monika Mejstrikova, IATA's Director of Ground Operations. Embedding Safety in Every Action Safety is aviation's top priority. IATA highlighted three key areas of action to enhance safety and performance in ground handling: Using Data to Improve Safety: 'For the first time, we've included ground-related fatalities involving aircraft in our global safety taxonomy. This gives us a clearer picture of the risks—and the data to act on them. Insights from IATA's Incident Data Exchange (IDX) and Accident Data Exchange (ADX) programs have already driven targeted updates to safety procedures in the Ground Operations Manual. The message is clear: the more data we share, the safer we become,' said Mejstrikova. Data from IDX and ADX has driven key safety updates to the Ground Operations Manual (IGOM), including clearer no-touch zones, mandatory brake checks, safer pushback procedures, and improved protocols for aircraft with inoperative Auxiliary Power Units (APUs) or hot brakes. Fire safety, chock placement, and sensor requirements were also enhanced. These changes are targeted, data-driven actions—and their impact depends on broad industry participation. IATA urges more airlines and ground handlers to contribute safety events data to help make ground handling even safer. Transition to Enhanced Ground Service Equipment (GSE) Enhanced GSE, equipped with proximity sensors, is a game changer for ramp safety. To drive adoption, IATA launched the Enhanced GSE Recognition Program in 2024. Since then, 98 ground handling fleets have been registered and 28 stations recognized. From April 2025, declarations will be mandatory at all ISAGO-accredited locations, with expanded criteria to include mobility equipment. 'The adoption of Enhanced GSE is a practical step toward reducing ground damage and improving safety on the ramp. It's a clear example of how smarter equipment leads to safer operations,' said Mejstrikova. Adoption of IATA's X565 Standard to Improve Accuracy of Weight and Balance Data Accurate weight and balance data is essential for safe, efficient turnarounds. IATA's new X565 standard automates data exchange, with early adoption by airlines including Lufthansa Group and Flydubai, with support from Boeing and Airbus. IATA is also finalizing the Electronic Load Instruction and Reconciliation (ELIR) standard, set for release this year, with early results showing fewer errors and delays. 'Digitalizing weight and balance is one of the most effective ways to enhance turnaround safety and reliability. We urge more airlines, handlers, and manufacturers to adopt these standards and help accelerate safer, smarter operations,' said Mejstrikova. Global Standardization of Processes: Global standards are the foundation for safe and efficient operations. Three key tools for ground handling service providers (GHSPs) are the Ground Operations Manual (IGOM) and the IATA Safety Audit for Ground Operations (ISAGO). ISAGO: In 2024, ISAGO reached a record 400 station accreditations, with over 170 airlines using audit reports and more than 50 regulators and airports integrating ISAGO into their oversight frameworks. This helped avoid 545 internal audits, streamline 359 procurement decisions, and reduce audit time at 350 stations—delivering USD 8.7 million in combined savings for airlines and GHSPs. An enhanced ISAGO model will launch in mid-2025, featuring single-auditor audits, remote documentation checks, updated checklists, and reduced fees. IGOM: To support IGOM adoption, the new Operational (OPS) Portal – formerly the IGOM portal is now used by 221 airlines and 259 ground handlers for gap analysis and benchmarking, with expanded functionality covering training, safety, and cargo handling. Broader participation in these tools will multiply their value across the industry. OPS portal membership includes over 240 airline members, 322 GHSPs, and there have been 312 published gap analyses. Enhancing Baggage Operations: Baggage operations are being modernized under a 10-year Global Baggage roadmap focused on digital messaging, end-to-end tracking, and automation. This includes support for Resolution 753 implementation, fraud prevention tools, and updates to key baggage standards. Together, these initiatives will help create a safer and more seamless passenger experience. 'Modern baggage operations are central to the passenger journey. The Global Baggage roadmap will move us closer to the automated digital baggage services that travelers want,' said Mejstrikova. Building a Sustainable and Inclusive Way Forward: Building a sustainable and inclusive way forward is a key priority for ground operations. Industry priorities include: Electrifying Ground Support Equipment (GSE): GSE can cut emissions by up to 48% per turnaround. To support this shift, IATA has published guidance covering operational planning, battery management, infrastructure readiness, and safety—alongside economic modelling tools for smarter investment decisions. Accessibility: Ensuring accessibility is embedded across the journey is an industry priority. IATA is working with regulators and manufacturers to improve handling guidance for over 400 types of mobility aids—many powered by lithium batteries. Baggage Operations: Baggage operations are also being modernized under a 10-year roadmap focused on digital messaging, end-to-end tracking, and automation. This includes support for Resolution 753 implementation, fraud prevention tools, and updates to key baggage standards. Together, these initiatives will help create a safer and more seamless passenger experience.
Zawya
13-05-2025
- Zawya
Nigeria hits Kenya Airways with sanctions over viral clash with passenger, right breaches
Kenya Airways is facing penalties from Nigerian aviation authorities after the airline was found to have violated consumer protection regulations in at least three separate cases, including the widely publicised incident in February involving passenger Gloria Omisore. The Nigerian Civil Aviation Authority (NCAA) last week issued a formal sanction letter to Kenya Airways (KQ), citing failures ranging from denial of care to mishandling of refunds and compensation. Among the cases is that of Omisore, whose heated altercation with a KQ agent at Nairobi's Jomo Kenyatta International Airport was filmed and circulated on social media. The Lagos-based passenger was en route to Paris via Nairobi, but was denied boarding for not having a Schengen visa — a requirement for entry into the European Union. Kenya Airways said the passenger was instead offered an alternative route to London, which led to the altercation. The situation escalated when Omisore, visibly angry, threw used sanitary pads at the KQ agent. The footage sparked outrage online, drawing wider criticism of the airline's treatment of passengers and handling of customer service. In a statement at the time, Kenya Airways defended its staff, saying they had followed standard immigration and transfer procedures.'The video does not reflect the full context,' the airline said, adding that the matter was referred to security agencies for investigation. KQ also stressed that it upholds mutual respect and expects both staff and passengers to behave responsibly.'While we remain committed to delivering exceptional service, we expect all interactions to be based on mutual respect,' the airline stated.'Our employees deserve to work in a safe and dignified environment, and we do not tolerate any abuse from our employees or guests.'But Nigeria's aviation regulator said the incident — and two other complaints — pointed to deeper systemic issues. NCAA director of public affairs and consumer protection Michael Achimugu said the airline breached key passenger rights.'The sanctions are for consumer protection-related offences, including denial of right to care, failure to fully disclose conditions of carriage, refusal to respond to the Authority's requests, and failure to process refunds and compensation,' Mr Achimugu wrote on X (formerly Twitter). The NCAA has ordered Kenya Airways to pay 1,000 Special Drawing Rights (SDRs) — about $1,300 — to each affected passenger within seven days, and to implement corrective measures.'Failure to comply with the letter will result in stiffer penalties for the airline,' the NCAA said. At the time of going to press, Kenya Airways had not responded to questions regarding the sanctions. © Copyright 2022 Nation Media Group. All Rights Reserved. Provided by SyndiGate Media Inc. (
Zawya
14-04-2025
- Business
- Zawya
Kenya Airways welcomes aboard Fitsum Abadi Gebrehawaria as new Cargo Director
Nairobi, Kenya - Kenya Airways has appointed Fitsum Abadi Gebrehawaria as its new Cargo Director, marking a significant strategic move as the airline looks to boost its cargo operations. With over 25 years of industry experience, horning expertise in operational efficiency, strategic market expansion, and the development of robust global networks, Abadi is expected to play a pivotal role in accelerating growth across the airline's cargo division. Renowned for his tenure as Managing Director of Ethiopian Cargo & Logistics Services, the new KQ cargo Director has a distinguished career that includes senior leadership roles with organizations such as Salam Air and Ethiopian Airlines. Abadi's appointment comes at a time when Kenya Airways is embarking on an ambitious expansion plan designed to scale up cargo capacities. The airline is eyeing the acquisition of larger freighter aircraft by 2026 to better meet the growing demand, which is currently rising at an annual rate of approximately 11% – nearly double the rate observed before the COVID-19 pandemic. 'Mr. Abadi's appointment represents a significant milestone for Kenya Airways as we delve deeper into our strategic approach to capitalize on emerging opportunities in intra-African trade and global logistics markets. His distinguished record in catalyzing cargo market expansion and fostering enduring customer relationships positions him as the ideal leader to guide our division in achieving our most ambitious performance objectives,' stated Mr. Allan Kilavuka, Group Chief Executive Officer of Kenya Airways. Abadi's strategic vision is anticipated to bolster Kenya Airways' position as a leader in African cargo logistics, driving the airline forward into a new era of operational efficiency and market competitiveness. -Ends- About Kenya Airways: Kenya Airways (KQ), The Pride of Africa, is a leading African carrier on a mission to propel Africa's prosperity by connecting its people, cultures, and markets. We fly to 45 destinations worldwide, 37 of which are in Africa, connecting over 5 million passengers and over 70,000 Tons of cargo annually through our Hub at Nairobi's Jomo Kenyatta International Airport. As the sole African carrier in the SkyTeam Alliance, we open up a world of possibilities for our customers, connecting them to over 1,060 destinations in 173 countries. We take pride in offering a delightful flying experience with a caring African touch. Our exceptional African hospitality has consistently earned us global recognition including the prestigious Skytrax World Airline Awards where we were honoured with the Best Airline Staff and Best Airline Cabin Crew in Africa in 2024. For more information, visit or call our 24-hour Customer Services Desk at +254 20 327 4747. We are also available on Twitter: @KenyaAirways & @KQSupport, Facebook: @OfficialKenyaAirways, and Instagram: @OfficialKenyaAirways. For media enquiries, please contact Kenya Airways Corporate Communications:
