08-05-2025
- Business
- New Straits Times
Madani kiosks providing vast government services a big hit
KUALA LUMPUR: The Kiosk Sentuhan Madani has seen 'remarkable' success, with usage at the inaugural kiosk in Alamanda, Putrajaya increasing by over 40 per cent in two months.
"In January 2025, the kiosk served 4,600 users and by March, this number had surged to 6,600.
"This remarkable growth highlights the public's enthusiasm for accessible and efficient government services," said Digital Minister Gobind Singh Deo at the launch of the third kiosk in 1 Utama Shopping Centre, Petaling Jaya.
Gobind said the second kiosk at KL Sentral had recorded 5,000 users in its first month of operation.
Chief secretary Tan Sri Shamsul Azri Abu Bakar said the next installation is planned for Plaza Angsana in Johor Bahru by August.
He added that the government aimed to open more kiosks in the main cities by 2030.
The expansion aligns with the government's aim to serve the public at strategic and high-traffic locations to ease the public.
The Sentuhan Madani kiosks, spearheaded by Gobind, have been designed to deliver over 100 services. This includes official document applications, bill payments and account services under one roof.
The services are offered through kiosks managed by agencies such as KWSP, ASNB, MyDigital ID, TM Unifi and Pos Malaysia, with strategic partners like TM One and Digital Nasional Bhd providing 5G connectivity to support seamless operations.
These digital hubs offer extended hours aligned with the shopping centre's operating times, providing greater flexibility compared to traditional offices and meeting the needs of busy citizens.
"This initiative highlights a whole-of-nation approach, with collaboration between government agencies, the private sector and local corporations," said Gobind.
The kiosks are also constantly evolving with new features such as debit card payments, zakat contributions and transaction continuity even during system outages.
