28-04-2025
Samaritan announces move to new patient billing partner
WATERTOWN, N.Y. (WWTI) – Samaritan Medical Center has announced a new partnership with a Syracuse-based billing partner.
SMC has partnered with Kopp Billing Agency to manage patient billing services, effective May 1. This transition 'follows a comprehensive search to find the best partner for our patients and our organization, and we are confident that Kopp Billing Agency will provide enhanced customer service and a patient-centered approach' according to the hospital.
Samaritan Medical Center's Annual Physician Recognition Dinner
Samaritan head been working with their former vendor since 2012, and are excited to transition to Kopp. The new partner is 'well-regarded billing agency with extensive experience in serving hospitals and healthcare organizations throughout New York State. Their commitment to excellent customer service and a strong focus on patient experience made them the ideal choice for our community.'
According the hospital, they processes over 10,000 patient billing statements each month, and as such, we rely on a trusted partner to assist with these crucial billing services. Kopp Billing Agency will begin receiving patient billing information starting May 1, and will assume full responsibility for all patient billing activities moving forward.
During this transition, there will be a five-month period where both the former billing partner and Kopp will work with patients as they continue to receive bills from two different partners. This overlap ensures that patients have adequate time to manage their bills and that the transition is as seamless as possible for all. This transition does not impact any current staffing at Samaritan, this is only an agency change.
SMC provide support through our website and phone line, 315-786-4900, for patients who may need additional assistance or have specific questions. Our team will be available to guide and support patients through this transition.
For more information or questions, please visit our website or contact our Patient Billing Support team at 315-786-4900.
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