Latest news with #Kore.ai
Channel Post MEA
a day ago
- Business
- Channel Post MEA
JAGGAER Appoints Gopinath Polavarapu As Its Inaugural CDAO
JAGGAER has announce the appointment of Gopinath 'GP' Polavarapu to Chief Digital and AI Officer (CDAO). GP will not only guide but accelerate AI strategy delivering JAGGAER's objective to embed intelligence for a hyper-automated, conversational, and collaborative platform that enhances human decision-making and accelerates business outcomes. In the new role as CDAO, GP will contribute to JAGGAER's end-to-end AI roadmap, encompassing Agentic AI for the JAGGAER One Platform and internal employee productivity while building AI capacity with talent acquisition, an AI Center of Excellence, and a hub for AI thought leadership. GP brings with him a wealth of experience in enterprise AI solutions, most recently as the Chief Solutions Officer at and will collaborate with the Chief Product Officer, Jon Lawrence, and Chief Strategic Officer, Pascal d'Arc, to lead the JAGGAER AI transformation initiative. With a passion for technology and innovation, GP also enjoys mentoring emerging AI talent and has a deep commitment to driving transformative business change through the power of artificial intelligence. 'I'm honored to join JAGGAER's exceptional team as Chief Digital and AI Officer,' said Gopinath Polavarapu. 'By embedding fine-tuned LLMs, AI Agents and Agentic workflows into the JAGGAER One platform, we will automate spend analysis, contract intelligence, and invoice processing, transforming data into real-time autonomous actions and process automation for spend management. I look forward to working with JAGGAER, our leadership team, and our customers to reinforce JAGGAER's position as the premier vertical AI spend management provider, delivering unmatched efficiency, compliance, and cost savings.' 'While JAGGAER has been leading with AI offerings in the procurement market for years, the addition of GP as our Chief Digital & AI Officer will foster even faster innovation through generational technological transformation. Each member of JAGGAER's leadership team was selected for their unique background and talent to contribute to customer success, and GP is no exception in this regard. The last five years will certainly not be the same as the next five years, and we welcome fresh perspectives to steward us through our next phase of growth with Agentic AI.' said Yancey Spruill, Interim JAGGAER CEO and Operating Managing Director at Vista Equity Partners.
TECHx
2 days ago
- Business
- TECHx
JAGGAER Names Gopinath Polavarapu as AI Officer
Home » C-Suite Watch » JAGGAER Names Gopinath Polavarapu as AI Officer JAGGAER, a global leader in source-to-pay and supplier collaboration, has announced the appointment of Gopinath 'GP' Polavarapu as its new Chief Digital and AI Officer (CDAO). The company revealed that GP will lead the acceleration of its AI strategy. He will focus on embedding intelligence into the JAGGAER One platform to create a hyper-automated, conversational, and collaborative solution. This move supports JAGGAER's mission to enhance human decision-making and drive faster business outcomes. In his new role, GP will guide the company's end-to-end AI roadmap. This includes Agentic AI for the JAGGAER One platform, internal productivity tools, and talent acquisition. He will also lead the formation of an AI Center of Excellence and a hub for AI thought leadership. JAGGAER reported that GP brings deep experience in enterprise AI. Most recently, he served as Chief Solutions Officer at In his current role, he will work closely with Chief Product Officer Jon Lawrence and Chief Strategic Officer Pascal d'Arc to lead the AI transformation. The company emphasized that GP will: Automate key functions like spend analysis, contract intelligence, and invoice processing Transform data into real-time autonomous actions and intelligent process automation 'I'm honored to join JAGGAER's exceptional team,' said Gopinath Polavarapu. 'By embedding fine-tuned LLMs, AI Agents, and Agentic workflows into the platform, we will deliver unmatched efficiency, compliance, and cost savings.' JAGGAER also highlighted GP's passion for mentoring AI talent and driving digital innovation. Yancey Spruill, Interim CEO of JAGGAER and Operating Managing Director at Vista Equity Partners, stated, 'The addition of GP will foster faster innovation through generational technology. Each leader at JAGGAER brings a unique perspective, and GP is no exception.' He added that the next five years will bring significant transformation, and GP's vision will help guide JAGGAER's next phase of growth with Agentic AI.
Techday NZ
19-05-2025
- Business
- Techday NZ
Kore.ai collaborates with AWS to boost AI adoption for business
has entered into a strategic collaboration agreement with Amazon Web Services to integrate its agent AI platform and business solutions with a range of AWS services. The agreement will enable technology to work in conjunction with AWS services such as Amazon Bedrock, Amazon Q, and Amazon Connect, aiming to accelerate the adoption and deployment of AI tools for various business requirements. which was recognised as an AWS Innovation Award winner for "Generative AI/ML Market Disruptor of the Year" in January 2025, has focused on developing integrations that run on AWS infrastructure. These integrations are intended to support greater adaptability and scalability for customers, improving customer experience and operational efficiency. The Agent Platform, including solutions designed for work, service, and process automation, will also be available through the AWS Marketplace. This agreement provides AWS customers with additional ways to access, purchase, and implement offerings hosted on AWS. Raj Koneru, Founder and Chief Executive Officer of said, "We are excited to expand our collaboration with AWS, combining innovative AI agent platform and business solutions with AWS powerful cloud infrastructure. Through this strategic agreement, and AWS will bolster our existing collaborative efforts in product integration and go-to-market strategies, expediting innovation and the realisation of benefits for hundreds of our mutual customers. We are enabling global businesses to accelerate their AI adoption by simplifying the implementation of advanced AI technologies, helping them achieve transformative outcomes in today's rapidly evolving landscape." Under the terms of the collaboration, has joined the AWS ISV Accelerate Program. This enables to work closely with AWS sales teams on joint opportunities, making it easier for enterprises to deploy AI solutions via the AWS Marketplace. Both parties state that these programmes will further reinforce the partnership and support scalable adoption of enterprise AI. approach includes joining forces with partners to implement AI at enterprise scale. Nitin Rakesh, Chief Executive Officer of Mphasis, commented, "As a leading software services and consulting company, we help large enterprises around the world adopt AI technology in a safe, secure, and scalable way. We are proud to be a strategic implementation partner of and we feel especially confident knowing that foundation on AWS, delivering unmatched reliability and scalability." Chris Casey, Head of AWS Partnerships for Asia-Pacific and Japan, said, "As preferred cloud provider, we are excited to expand our collaboration and to reinforce our shared commitment to empowering customers in the AI era. The goal of this collaboration is to accelerate innovation and productivity for our customers by combining AWS cloud infrastructure with adaptable and scalable AI platform and business solutions." and AWS indicate that the ongoing partnership is intended to enhance business flexibility and unlock additional value for customers across multiple sectors by combining AI technologies with AWS's cloud services.
Business Wire
14-05-2025
- Business
- Business Wire
Kore.ai Announces Strategic Collaboration Agreement with AWS to Accelerate Enterprise AI Adoption
ORLANDO, Fla.--(BUSINESS WIRE)-- a global leader in enterprise AI, announces today that it has signed a strategic collaboration agreement (SCA) with Amazon Web Services (AWS). has integrated its agent AI platform and business solutions with AWS services like Amazon Bedrock, Amazon Q, and Amazon Connect. These integrations accelerate the deployment of AWS AI tools for a variety of business use cases. enters a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to integrate its agent AI platform with AWS services, accelerating the deployment of AWS AI tools for a variety of business use cases. Share Recognized as an AWS Innovation Award winner for "Generative AI/ML Market Disruptor of the Year" in January 2025, has developed sophisticated integrations with key AWS AI technologies. Their solutions complement AWS infrastructure by providing adaptable and scalable AI solutions that enhance customer experience and operational efficiency. The Agent Platform, including AI for Work, AI for Service, and AI for Process, is also available on the AWS Marketplace. This SCA aims to provide AWS customers with new ways to purchase and use agent platform and business solutions to be hosted on AWS. The collaboration brings together the benefits of and AWS, to help businesses deliver better, faster, and easier experiences for their customers and employees. 'We are excited to expand our collaboration with AWS, combining innovative AI agent platform and business solutions with AWS powerful cloud infrastructure,' said Raj Koneru, Founder and CEO of 'Through this strategic agreement, and AWS will bolster our existing collaborative efforts in product integration and go-to-market strategies, expediting innovation and the realization of benefits for hundreds of our mutual customers. We are enabling global businesses to accelerate their AI adoption by simplifying the implementation of advanced AI technologies, helping them achieve transformative outcomes in today's rapidly evolving landscape.' As part of the collaboration, has joined the AWS ISV Accelerate Program. Through AWS ISV Accelerate, will work directly with AWS sales teams on joint opportunities, making it easier for customers to adopt its AI-powered solutions via AWS Marketplace. These programs further strengthen the relationship between and AWS and create new paths for delivering enterprise AI at scale. 'As a leading software services and consulting company, we help large enterprises around the world adopt AI technology in a safe, secure, and scalable way,' said Nitin Rakesh, CEO of Mphasis. 'We are proud to be a strategic implementation partner of and we feel especially confident knowing that foundation on AWS, delivering unmatched reliability and scalability.' "As preferred cloud provider, we are excited to expand our collaboration and to reinforce our shared commitment to empowering customers in the AI era," said Chris Casey, Head of AWS Partnerships, Asia-Pacific and Japan. 'The goal of this collaboration is to accelerate innovation and productivity for our customers by combining AWS cloud infrastructure with adaptable and scalable AI platform and business solutions.' This collaboration underscores and AWS commitment to providing flexibility and unlocking greater business value for customers across industries. Access products on AWS Marketplace and to learn how to leverage these solutions with AWS products, contact the team About is a leading provider of advanced AI with over a decade of experience in helping large enterprises realize business value through the safe and responsible use of AI. It provides comprehensive offerings for AI work, process automation and customer service use cases coupled with an AI agent platform with no-code and pro-code tools for custom development and deployment at enterprise scale. takes an agnostic approach to model, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 450 Global 2000 companies, helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit to learn more.
Techday NZ
07-05-2025
- Business
- Techday NZ
How to turn the contact centre grind into interesting and rewarding work for your agents in 2025
Automation technology can transform a tough, tedious and often thankless role for the better, writes, Ian de Sousa, CEO, Synergy Enterprise Solutions and Paul Rilstone, VP ANZ, Fronting up to a bricks and mortar premises has ceased to be the default move for customers seeking information about, or assistance with, a supplier's products or services. In today's times, the contact centre is almost invariably their first port of call and, as a result, it's become the beating heart of every organisation that deals with the public. The Covid experience highlighted the dangers of not having a resilient, high performing digital hub. Many companies that were unable to maintain their contact centre service levels during this era of unprecedented disruption took a financial and reputational hit. Conversely, those that succeeded in ramping up their capacity to deal with increased activity saw their standing rise in the eyes of their customers. Finding and keeping people to support company success Every contact centre that's an asset to its owners – in all sorts of times! – has two essential components. The first is a flexible, scalable cloud-based platform that enables seamless engagement with customers via multiple channels, including telephone, email, SMS, social media and web chat. And the second is a stable team of knowledgeable, well-trained agents who can answer questions and resolve issues efficiently and effectively. Building and maintaining the latter is far from easy. The Australian contact centre industry has long experienced high staff churn rates and revolving door recruitment is a brutal reality for businesses and organisations of all stripes and sizes. The sector recorded an average employee attrition rate of 27 per cent last year, according to the 2024 Australian Contact Centre Industry Best Practice Report. The picture is bleaker at the bigger end of town: in contact centres with between 500 and 1000 seats, 43.4 per cent of agents bid their employers adieu in 2024, on average. Meanwhile, average absenteeism sat at 12.9 per cent last year, down from 13.4 per cent in 2023 but still more than double the national workplace average of six per cent. Tackling the tedium of frontline duties It's not too hard to see why so many agents take an abundance of sick days or fail to stay the course. Although it can vary from industry to industry, contact centre pay is generally modest and the work can be tedious, thankless and stressful. For many agents, a frontline shift can feel like Groundhog Day – hour after hour spent answering the same basic questions and resolving the same simple issues, for customers who aren't always as patient or appreciative as they could be of the support they receive. Deploying automation technology that can provide answers and resolutions to some of these repetitive interactions can be a gamechanger for businesses – and a sanity saver for agents. From being able to gain instant access to a complete summary of a customer's interaction history, to receiving real time, context-based suggestions on how to solve their problems, AI-powered tools can help them power through monotonous interactions, or even sidestep them entirely, if they're able to be resolved by an automated assistant. As a result, agents' time can be freed up to focus on more complex calls and messages; those that demand the scrutiny and judgment only a human being can provide. Doing more of this meaningful work and less of the drudgery can elevate mood and morale. Agents with access to AI-powered automated assistants found their work more engaging and their jobs more satisfying, according to a 2024 study of contact centre workforce pain points. Setting your business up for a stronger future in 2025 and beyond In today's times, a high performing contact centre is an asset which Australian businesses can ill afford not to have. Making the agent's role a more rewarding and enjoyable one is an excellent way to improve employee satisfaction and stem staff churn. Harnessing the power of AI technology can enable you to do so quickly and cost effectively in your contact centre setting. If you're serious about keeping experienced, knowledgeable employees engaged and on the team for longer in 2025, it's an investment that's likely to serve your enterprise extremely well.
