Latest news with #LakesideSoftware
Forbes
2 days ago
- Business
- Forbes
From Savior To Scapegoat: How IT Can Regain Its Business Hero Status
Elise London is the CTO of Lakeside Software, where she oversees the design and delivery of its digital employee experience platform. Picture this: It's 2004. MySpace had just hit a million users. Mark Zuckerberg and his Harvard roommates launched Facebook. The Nintendo DS had just been released with two screens—mindblowing. I was wrapping up college and working part-time at a hospital IT help desk, a job that I loved. Why? Because back then, those of us in IT were seen as saviors. Here's how that story went. When an employee had a problem, an IT person would swoop in, diagnose the issue on the spot and get things up and running again. Whether it was a desktop frozen mid-task or a coffee-soaked keyboard, IT pros were always there with a fix—and a reassuring presence. No one made them feel bad for asking for IT's help. It felt heroic. Fast-forward to today. If anything goes wrong—and I mean anything—it's immediately pinned on IT! Let's look at how this scenario plays out now: • My computer is slow: It's IT. • My application is slow: It's IT. • Google is slow: It's IT. • A security tool is blocking my favorite LLM online: It's IT. • My computer blue-screened: It's IT. • Teams or Zoom freezes: It's IT. • My home Wi-Fi is down: It's IT. • My baseball team lost: It's (still) IT. • I'm out of coffee creamer: You guessed it—IT. Okay, maybe I'm stretching it a bit. But seriously—IT today is under more pressure than ever. IT is expected to deliver seamless, consumer-grade digital experiences and enforce the security and controls needed to combat relentless cyber threats. Add in the complexity of AI, growing ticket volumes, the risk of outages, rising expectations—it's no wonder IT often feels like it can't win. And yet, the stakes have never been higher. More than half of employees say they're more likely to leave a company if the digital tools they rely on don't work well. That makes digital employee experience (DEX) a critical priority—for both productivity and retention—and a powerful way for IT to reclaim its role as a business hero. So, what can enterprise IT leaders do to shift the narrative? How do you create a positive culture around IT? How do you get end users to sing IT's praises again? The answer: proactive IT. IT is one of the few roles where success means nothing goes wrong. It's a bit like software testing or insurance—you only notice when things break. On top of that, IT must always deliver the latest and greatest software, hardware, AI systems and security measures. But by establishing a proactive IT practice—instead of reacting to every issue after the fact—IT teams can step back into the spotlight. Here's how this (revised) story goes: By embracing machine learning models that detect issues before end users even notice, IT ensures endpoints are always available, reliable and usable. I call that "getting the computer out of the way" so employees can focus on their work. Dependable devices unlock peak productivity, enabling people to do their best work. Like the Wizard of Oz behind the curtain, IT quietly powers the exceptional digital experiences that fuel employees, end users and, ultimately, customers. In this new story of IT, the days of simply running a costly support organization are gone. In 2025 and beyond, IT becomes a strategic enabler, shifting the narrative from constant complaints to the kind of praise usually reserved for true business champions. Let's take another look at how this scenario plays out: • Airport kiosks stay functional for passengers, accommodating long lines of passengers during heavy traffic—even after a bug was detected early: It's IT! • Insurance customers are happy because the rep's computer isn't slow today: It's IT! • The firm's top trader closes a massive deal because her laptop works at just the right moment: It's IT! • The company uncovered $1.4 million after unused software licenses were identified: It's IT! Okay, maybe not everyone's shouting "It's IT!" just yet—but imagine instead of suffering hours or days of downtime, you receive one of these messages: • "Hey, your computer was running slowly because of some unused software. I went ahead and cleaned that up—let me know if you still need that software.' • 'Hey, it looks like you're a power user and need upgraded RAM. I went ahead and shipped it to you and will walk you through the install.' That is proactive IT management. And that, my friends, is how IT stops being the scapegoat—and becomes the hero once again. By shifting from reaction to anticipation, IT empowers the enterprise to focus on creativity, innovation and digital transformation. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
Yahoo
19-05-2025
- Business
- Yahoo
Lakeside Software Unveils SysTrack Mobile Experience: Delivering Real-Time IT Analytics and Telemetry to Mobile Devices
Extending full telemetry, natural language querying, and analytic engine access to mobile devices for real-time IT operations and decision-making BOSTON, May 19, 2025 (GLOBE NEWSWIRE) -- Lakeside Software, the first AI-driven digital employee experience company, today announced the SysTrack Mobile Experience, which delivers real-time IT telemetry, natural language querying, and context-aware insights to mobile devices. Available June 2025, it represents a significant step forward in Lakeside's Agentic AI strategy, enabling IT teams to access critical data and interact with SysTrack's full analytic engine from anywhere. SysTrack Mobile, available for both Android and iOS, provides real-time access to over 10,000 data points collected every 15 seconds per endpoint, with no coding required. Whether it's tracking patch compliance, troubleshooting regional outages, or assessing readiness for Windows 11 upgrade, SysTrack Mobile delivers immediate, actionable insights. SysTrack users can access the mobile experience directly from their browser without additional downloads or installations needed. With SysTrack Mobile, IT teams can query SysTrack data to get insights from anywhere. Examples include: Comparing Windows 10 vs Windows 11 adoption Identifying systems where Teams has crashed Finding devices missing critical updates Analyzing regional utilization Building custom visualizations and dashboards SysTrack Mobile extends the power of SysTrack's proven analytics to mobile devices, making critical IT insights more accessible than ever. While SysTrack has always delivered proactive insights to reduce help desk tickets, improve employee experience, and cut IT costs by 20%, SysTrack Mobile brings these capabilities directly to IT teams on the go, simplifying tasks like managing OS upgrades and avoiding costly extended support contracts. 'With the rise of decentralized environments, real-time IT visibility anywhere and everywhere is essential,' said Robert Hobbs, SVP of Strategy & Products at Lakeside Software. 'SysTrack Mobile puts critical data at your fingertips, whether in the office or on the go. From querying Windows 10 systems to pinpointing widespread application crashes, it provides instant, actionable insights to keep operations running smoothly.' Lakeside will showcase the SysTrack Mobile Experience at booth #305 at the upcoming Gartner Digital Workplace Summit in London this week. Attendees can learn more about the capabilities of SysTrack and explore how it can help modernize IT strategies by visiting the Lakeside booth for a demonstration and discussion. About Lakeside SoftwareLakeside Software is ushering in a new era of proactive IT with SysTrack, the industry's most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Learn how you can save 20% on annual IT costs per employee at Media ContactBridget This press release was published by a CLEAR® Verified individual.
