Latest news with #LaurenTaylor
Scottish Sun
13 hours ago
- Business
- Scottish Sun
I work at Costa – the five annoying things people always do – please stop ordering whilst on your phone for starters
Read on to see what perks Costa members get BREW-TUL I work at Costa – the five annoying things people always do – please stop ordering whilst on your phone for starters Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) A WOMAN who works as a barista in Costa has revealed the most annoying traits of customers. Lauren Taylor, from the UK, took to social media to inform people about what they shouldn't do when ordering a coffee. Sign up for Scottish Sun newsletter Sign up 2 A Costa barista has revealed the worst things customers do to them Credit: Getty - Contributor 2 Lauren Taylor didn't hold back Credit: tiktok/@laurenjtaylor The first annoying thing many customers do is simply forget their manners. Lauren will greet customers with a 'hello' but instead of saying it back, many bark their drink order at her. "A simple hello goes a long way," she reminded them. Another grievance of Lauren's was that customers would not pick a size for their drink, instead insisting they wanted a 'normal' size. She urged them to simply look at the available sizes and pick one. The barista was also fed up with customers thinking she was a mind reader when it came to what coffee they wanted. Many would ask for 'just a coffee' despite having twenty different ones to choose from Lauren would often suggest a classic Americano with milk, but would be corrected by the customer that they wanted a latte. The barista was often stuck calling out the coffee order to the customer standing in front of them with no reply in return. She said it seems like customers often forget what they ordered or choose to blatantly ignore her. Huge coffee chain with over 1,300 shops to close high street shop Last but not least, Lauren was sick of customers ordering their coffee while being busy on the phone. Not only was it rude, but customers often order the wrong drink as they're preoccupied and then blame the barista. "Somehow, this is still my fault," she said. The video has since gone viral on her TikTok account @laurenjtaylor with over 88k views. Costa Coffee loyalty scheme perks COSTA Club members can get early access to new menus among other perks. To join download the Costa Coffee app, it's free to download via the Apple app store or Google Play store. Stamps can be collected in any of the chain's 2,800 coffee shops, as well as around 12,000 machines in petrol stations and convenience stores. You can get stamps for spending in store and using a reusable cup. You get a free drink after collecting ten stamps, or beans as they are called. For a small latte, at £3.50, it's £35 to get a free coffee. Those going to a Costa store can earn an additional bean with a reusable cup, so that cuts the outlay down to £17.50 or buying five coffees. How it works: 1 drink purchased = 1 bean, 10 beans = free drink Small latte cost: £3.50 Number of drinks to hit target: 10 Cost for a 'free' coffee: £35 Reusable cup bonus: Yes, one extra bean You also get free cake on your birthday. Plenty of people who work in hospitality took to the comments, sharing their own stories. One person wrote: "I work at Greggs and I feel your pain." Another commented: 'I had a woman last week ask me for a normal coffee… she wanted an oat milk flat white." "'Regular latte' 'Ok medium' 'No?? Small,'" penned a third. Meanwhile a fourth said: "I work at Costa and can confirm all these things are 100% spot on." "As someone who works in a cinema I totally understand this! No one ever tells you what they actually want,' claimed a fifth. Someone else added: ''Can I get a white coffee' then proceeds to argue with me that a white coffee is a latte and there's no such thing as an americano with milk.2
The Sun
13 hours ago
- Business
- The Sun
I work at Costa – the five annoying things people always do – please stop ordering whilst on your phone for starters
A WOMAN who works as a barista in Costa has revealed the most annoying traits of customers. Lauren Taylor, from the UK, took to social media to inform people about what they shouldn't do when ordering a coffee. 2 2 The first annoying thing many customers do is simply forget their manners. Lauren will greet customers with a 'hello' but instead of saying it back, many bark their drink order at her. "A simple hello goes a long way," she reminded them. Another grievance of Lauren's was that customers would not pick a size for their drink, instead insisting they wanted a 'normal' size. She urged them to simply look at the available sizes and pick one. The barista was also fed up with customers thinking she was a mind reader when it came to what coffee they wanted. Many would ask for 'just a coffee' despite having twenty different ones to choose from Lauren would often suggest a classic Americano with milk, but would be corrected by the customer that they wanted a latte. The barista was often stuck calling out the coffee order to the customer standing in front of them with no reply in return. She said it seems like customers often forget what they ordered or choose to blatantly ignore her. Huge coffee chain with over 1,300 shops to close high street shop Last but not least, Lauren was sick of customers ordering their coffee while being busy on the phone. Not only was it rude, but customers often order the wrong drink as they're preoccupied and then blame the barista. "Somehow, this is still my fault," she said. The video has since gone viral on her TikTok account @ laurenjtaylor with over 88k views. Costa Coffee loyalty scheme perks COSTA Club members can get early access to new menus among other perks. To join download the Costa Coffee app, it's free to download via the Apple app store or Google Play store. Stamps can be collected in any of the chain's 2,800 coffee shops, as well as around 12,000 machines in petrol stations and convenience stores. You can get stamps for spending in store and using a reusable cup. You get a free drink after collecting ten stamps, or beans as they are called. For a small latte, at £3.50, it's £35 to get a free coffee. Those going to a Costa store can earn an additional bean with a reusable cup, so that cuts the outlay down to £17.50 or buying five coffees. How it works: 1 drink purchased = 1 bean, 10 beans = free drink Small latte cost: £3.50 Number of drinks to hit target: 10 Cost for a 'free' coffee: £35 Reusable cup bonus: Yes, one extra bean You also get free cake on your birthday. Plenty of people who work in hospitality took to the comments, sharing their own stories. One person wrote: "I work at Greggs and I feel your pain." Another commented: 'I had a woman last week ask me for a normal coffee… she wanted an oat milk flat white." "'Regular latte' 'Ok medium' 'No?? Small,'" penned a third. Meanwhile a fourth said: "I work at Costa and can confirm all these things are 100% spot on." "As someone who works in a cinema I totally understand this! No one ever tells you what they actually want,' claimed a fifth. Someone else added: ''Can I get a white coffee' then proceeds to argue with me that a white coffee is a latte and there's no such thing as an americano with milk.2
The Irish Sun
13 hours ago
- Business
- The Irish Sun
I work at Costa – the five annoying things people always do – please stop ordering whilst on your phone for starters
A WOMAN who works as a barista in Costa has revealed the most annoying traits of customers. Lauren Taylor, from the UK, took to social media to inform people about what they shouldn't do when ordering a coffee. Advertisement 2 A Costa barista has revealed the worst things customers do to them Credit: Getty - Contributor 2 Lauren Taylor didn't hold back Credit: tiktok/@laurenjtaylor The first annoying thing many customers do is simply forget their manners. Lauren will greet customers with a 'hello' but instead of saying it back, many bark their drink order at her. "A simple hello goes a long way," she reminded them. Another grievance of Lauren's was that customers would not pick a size for their drink, instead insisting they wanted a 'normal' size. Advertisement READ MORE ON JOBS She urged them to simply look at the available sizes and pick one. The barista was also fed up with customers thinking she was a mind reader when it came to what coffee they wanted. Many would ask for 'just a coffee' despite having twenty different ones to choose from Lauren would often suggest a classic Americano with milk, but would be corrected by the customer that they wanted a latte. Advertisement Most read in Fabulous The barista was often stuck calling out the coffee order to the customer standing in front of them with no reply in return. She said it seems like customers often forget what they ordered or choose to blatantly ignore her. Huge coffee chain with over 1,300 shops to close high street shop Last but not least, Lauren was sick of customers ordering their coffee while being busy on the phone. Not only was it rude, but customers often order the wrong drink as they're preoccupied and then blame the barista. Advertisement "Somehow, this is still my fault," she said. The video has since gone viral on her TikTok account @ Costa Coffee loyalty scheme perks COSTA Club members can get early access to new menus among other perks. To join download the Costa Coffee app, it's free to download via the Apple app store or Google Play store. Stamps can be collected in any of the chain's 2,800 coffee shops, as well as around 12,000 machines in petrol stations and convenience stores. You can get stamps for spending in store and using a reusable cup. You get a free drink after collecting ten stamps, or beans as they are called. For a small latte, at £3.50, it's £35 to get a free coffee. Those going to a Costa store can earn an additional bean with a reusable cup, so that cuts the outlay down to £17.50 or buying five coffees. How it works: 1 drink purchased = 1 bean, 10 beans = free drink Small latte cost: £3.50 Number of drinks to hit target: 10 Cost for a 'free' coffee: £35 Reusable cup bonus: Yes, one extra bean You also get free cake on your birthday. Plenty of people who work in hospitality took to the comments, sharing their own stories. One person wrote: "I work at Greggs and I feel your pain." Advertisement Another commented: 'I had a woman last week ask me for a normal coffee… she wanted an oat milk flat white." "'Regular latte' 'Ok medium' 'No?? Small,'" penned a third. Meanwhile a fourth said: "I work at Costa and can confirm all these things are 100% spot on." "As someone who works in a cinema I totally understand this! No one ever tells you what they actually want,' claimed a fifth. Advertisement Someone else added: ''Can I get a white coffee' then proceeds to argue with me that a white coffee is a latte and there's no such thing as an americano with milk.2
Medscape
2 days ago
- Health
- Medscape
The Empathy Surgeons Often Forget at the Bedside
For patients and families, the need for urgent surgery — such as after a new cancer diagnosis or an unexpected postoperative complication like a perforated ulcer — often comes as a shock. Rather than delivering the news abruptly, clinicians should begin with a preparatory statement such as 'I have serious news' or 'Things have changed,' recommended Lauren J. Taylor, MD, and colleagues in a recent JAMA article. Addressing Emotions First The new information should then be presented clearly, under a simple heading — for example, 'You have a hole in your intestines. We usually treat this with surgery and several days in the hospital.' The authors advised against overwhelming patients and families with long technical explanations or exhaustive lists of potential complications, which often dominate informed consent discussions. This kind of news frequently provokes intense emotional responses, including fear, grief, or anger. In such moments, physicians should prioritize empathy over clinical detail. Simple acknowledgments like 'It must be hard to see your dad this sick' or 'I wish I had better news' can provide far more comfort than factual explanations alone. Scenario Planning Over Statistics In high-stress situations, many patients struggle to understand the likely course of illness. Even when complications and prognosis are clearly explained, patients often underestimate the risks or overestimate their chances of survival — especially in life-threatening conditions. In these cases, numerical statistics may fail as effective communication tools. Instead, Taylor and colleagues advocate for 'scenario planning,' a method adapted from business strategy. This approach involves presenting a spectrum of plausible outcomes: 'In the best-case scenario, we hope she'll recover after a short hospital stay and return home,' followed by, 'In the worst-case scenario, I'm concerned about serious complications or even that she may not survive this illness.' Stating Goals and Limitations of Surgery Consent conversations often focus heavily on surgical technique and potential complications, which can divert attention from what patients truly need to understand. There is also a risk of oversimplifying the procedure with phrases like 'We'll fix this,' which may create false reassurance. A more effective approach is to clearly articulate the goals of surgery — such as prolonging life, relieving symptoms, preserving function, or enabling a diagnosis — and to explain what the surgery cannot achieve. While technical risks like bleeding or infection are usually addressed, broader consequences, including pain, prolonged recovery, and the potential loss of independence, are often underdiscussed. It is also important to recognize that the patient's goals may differ from those of the surgical team. This is particularly relevant in cases such as cancer surgery, where a technically successful operation may not align with a patient's preferences — especially if extending life at all costs is not the patient's priority.
