Latest news with #LidoCorfuSun
Daily Mirror
6 days ago
- Daily Mirror
Corfu hotel hits back after complaint of 'no English food' or enough chips
Susan Edwards, 69, from Newcastle, was angry claiming that there was no English food at her hotel in Corfu and now the boss of the accommodation has defended their menu A hotel boss has hit back at a British gran after she moaned about no 'English food', defending their food offerings and branding the claims "false and disrespectful". Susan Edwards said she had become "sick to death of looking at rice" and refused to book with TUI again after paying for an all-inclusive trip to Corfu where she alleged there wasn't enough chips. The 69-year-old, had jetted off to the Greek island paradise with her two cousins, aged 77 and 78, 50-year-old second cousin and daughter, 30, on the package holiday but she said the vacation was "horrendous" from the minute they arrived. And now the manager of the Lido Corfu Sun, Makis Triantafyllos, has responded, defending the hotel's food offerings. Speaking to The Sun, he defended the menu, saying the food service is "generous and diverse, offering fresh salads, fruits, hot and cold dishes daily". And he claimed that the claims about the food by Susan were 'entirely false and disrespectful'. Specifically about the claim of no English food he said that the hotel offers "world-renowned and beloved Mediterranean cuisine" and there were options tailored to the wishes of guests. Speaking to the Newcastle Chronicle , Susan had said her group discovered on the first morning of their stay at the Lido Corfu Sun Hotel that there was "no English food" available. The mum, who suffers from ulcerative colitis, lamented the lack of bacon and sausage, saying she and the group were unhappy when they were presented with traditional Greek fare. She said: "On a morning you could have toast, a hard boiled egg, or something in sauce. "There was no bacon. For breakfast there was mozzarella and sliced tomatoes. There was no hot bacon or sausage. We got chips one day. One day out of the whole lot. "There was fish, sardines and rice - I was sick to death of looking at rice. There was pasta and salads, none of this was marked (labelled). One night there was a Greek night and they had kebabs, I couldn't eat that. It's the worst holiday I've ever been on." Susan was also shocked by the drinks on offer, with wine, lager, ouzo, or brandy on the menu. She said she couldn't enjoy any drinks, with water setting guests back €1.50 (£1.27). Usually, she explained, she would have a bottled lager or Bacardi and Coke, which she claimed would have cost €9 (£7.60) and come from a different brand.
The Irish Sun
6 days ago
- Business
- The Irish Sun
Corfu hotel hits back Brit gran who moaned about lack of ‘English food'…& says she even made complaint about the WEATHER
A CORFU hotel boss has accused a Brit gran for "fabricating complaints" after she moaned her stay was a "nightmare" thanks to "no bacon, sausages or chips". The OAP was accused by the hotel of fishing for compensaion - and the manager even claiming she had blamed the staff for bad weather. 8 Susan Edwards, from near Newcastle, kicked up a stink about the lack of English food in a Greek hotel Credit: NCJ MEDIA 8 She took pictures of the grub on offer and went public with her complaints Credit: Susan Edwards/NCJ MEDIA 8 Susan was particularly concerned by the lack of bacon, sausages and chips Credit: Susan Edwards/NCJ MEDIA Susan Edwards, 69, from Westerhope, Newcastle upon Tyne, said her seven-night stay at the Lido Corfu Sun Hotel on the Greek island was She told The grumbling gran was also dismayed at only being offered chips "one day out of the whole lot" during her £750pp week-long stay. Now the hotel's manager, Makis Triantafyllos, has hit back - alleging Susan's complaints were a ruse to money back. read more in world news He told The Sun: "From the very beginning of her stay, [Susan] demonstrated clear intent to fabricate complaints in pursuit of financial compensation, going as far as to complain about the weather." He alleged she demanded to know from the staff: "Why is it raining?" The manager claimed Susan's attitude had been "sarcastic and dismissive" to staff who did their best to accommodate her. The hotelier also fiercely defended the menu, saying the food service is "generous and diverse, offering fresh salads, fruits, hot and cold dishes daily". Most read in The Sun He fumed that Susan's account of the food was "entirely false and disrespectful to our culinary staff". And as for the "no English food" dig - Makis said the Sun Hotel offers "world-renowned and beloved Mediterranean cuisine" with other options tailored to guests' preferences - including those from the UK. Moment Brit passenger hauled off Ryanair flight heading to Corfu after mid-air brawl as plane forced to divert to Italy The spat continued over the issue of room keys. Susan said she'd asked for a second key for her daughter because she herself gets tired in the afternoons and likes to pop back for a lie down. She said the hotel told her: "No, too expensive." However, Makis said Susan was given a second room key but that it was "revoked after it was used solely to keep the electricity running - leaving the air conditioning on 24 hours a day, even with open windows and the room unoccupied." 8 The Lido Corfu Sun Hotel said it has a 'generous and diverse' menu Credit: Lido Corfu Sun 8 The hotel said it had 'many loyal, returning guests' Credit: Lido Corfu Sun 8 A pool is at the centre of the all-inclusive retreat, which hosts three events each week Credit: Lido Corfu Sun This behaviour, he explained, "violates our sustainability and energy policies". Susan also took aim at the hotel's facilities, claiming there was no entertainment at the site, which is "stuck in the middle of nowhere". She said trek down to the private beach was too steep to navigate. The hotel said the beach is "approximately 300 meters away, accessible via a path that is clearly described", and that it "hosts three weekly evening events by the pool ". But it was the food and drink that most riled the bee in Susan's bonnet. She said: "On a morning you could have toast, a hard-boiled egg, or something in sauce. "For breakfast there was mozzarella and sliced tomatoes. There was no hot bacon or sausage. "We got chips one day. One day out of the whole lot. 8 The hotel boasts stunning coastal views Credit: Lido Corfu Sun 8 Corfu is extremely popular amongst Brit holidaymakers for its gorgeous coastline and bonny weather Credit: GETTY images "There was fish, sardines and rice - I was sick to death of looking at rice. "There was pasta and salads, none of this was marked [labelled]. "One night there was a Greek night and they had kebabs, I couldn't eat that." The 69-year-old has to be careful with what she eats, as she has a condition called ulcerative colitis - a long-term inflammatory bowel disease. Makis said Susan's pre-occupation with poking holes in the services "clearly indicated that she was focused on securing compensation, rather than enjoying her holiday". Hotel staff made "consistent and respectful efforts to accommodate her", he said. Makis added: "Targeting a hotel with excellent ratings (8+/10 on and 4.3/5 on Google) and many loyal, returning guests, based solely on questionable accusations, is both unfair and damaging." After receiving Susan's complaint, a TUI UK & I spokesperson said: "Our priority is to ensure customers have the best possible holiday experience, so we are sorry to hear that Mrs Edwards felt dissatisfied with her holiday. "We have been in touch directly with Mrs Edwards to come to a resolution." The travel company offered her £100 in holiday vouchers - but Susan claims some people were offered more after complaining, and so declined the olive branch.
