Latest news with #MAR20X
Time of India
21-04-2025
- Automotive
- Time of India
Mercedes-Benz expands network in Southern India with new facilities
Mercedes-Benz India has announced the expansion of its service network in the southern region with the inauguration of three new facilities in Bengaluru and Hyderabad. The move reinforces the German automaker's commitment to strengthening its customer engagement and aftersales services in key metropolitan markets. In Bengaluru, Sundaram Motors has opened a new luxury service centre on the International Airport Road. The facility, designed in line with Mercedes-Benz's global MAR20X architecture standard, includes the brand's signature 'Aero Hub' and 'Pit Stop' concept aimed at maximising customer convenience. With a built-up area of 23,000 sq. ft. and a total footprint of 47,000 sq. ft., the service centre is equipped to handle over 4,000 vehicles annually. It features 10 dedicated service bays, a quick body repair zone, and a 60 kW fast EV charging station. Meanwhile, in Hyderabad, two new 2S (Service and Spares) facilities have been introduced – one by Mahavir Motors and another by Landmark Cars. Located near the city's growing IT corridor, the Mahavir Motors facility spans 39,000 sq. ft. and houses 19 service bays, catering to over 480 vehicles monthly. Landmark Cars' service facility operates in a 12,000 sq. ft. area, equipped with six bays and capacity to service more than 150 vehicles each month. Digitally-enhanced customer experience Each of these facilities offers a blend of digital innovation and luxury design. They include boutique-style consulting spaces, private discussion rooms, a Mercedes Caf é for customers, and dedicated 'Vehicle Handover' areas designed as immersive, media-enhanced environments. These spaces aim to elevate the customer journey, particularly during the emotional experience of receiving a new car. 'We are delighted to inaugurate three luxury facilities in Bengaluru and Hyderabad, reaffirming our commitment to delivering the best customer experience and deepening our presence in these key markets,' said Santosh Iyer , MD & CEO of Mercedes-Benz India. With these new additions, Mercedes-Benz India now operates over 125 touchpoints across more than 50 cities. The expansion is part of the brand's broader 'Go to Customer' strategy, focusing on both emerging and established urban centres, the company said.
Zawya
10-02-2025
- Automotive
- Zawya
Gargash Mercedes-Benz Service Center in Deira embarks on a new era of excellence, innovation, and legacy
DUBAI: Gargash Enterprises, the official distributor of Mercedes-Benz in Dubai and the Northern Emirates, proudly announces the refurbishment of its iconic Deira Service Centre, a facility that has been central to its legacy since the 1960s. At the ribbon-cutting ceremony, Thomas Schulz, General Manager of Mercedes-Benz Passenger Cars, stated, 'This service centre is more than just a facility—it represents our commitment to excellence and customer trust. The refurbishment reflects our dedication to innovation, sustainability, and an enhanced customer experience.' The upgraded facility aligns with the latest Mercedes-Benz Corporate Identity (CI) MAR20X, integrating state-of-the-art digital tools, interactive screens, and ergonomic design to improve service efficiency. With 48 working bays, the service centre can handle a higher volume of vehicles while maintaining precision and care. The three active receptions ensure smoother customer intake and reduced waiting times. Additionally, the 11,000-item parts inventory guarantees that genuine Mercedes-Benz parts are always available, minimizing delays in repairs and maintenance. The refurbishment also incorporates advanced technology and ergonomic design, enabling a team of eight Service Advisors and 35 Parts professionals to work more effectively, ensuring faster turnaround times and superior service quality. To further enhance convenience, the facility features a 24/7 Express Self Check-in service, allowing customers to drop off their vehicle keys at a check-in kiosk for regular service at any time, with minimal waiting times. Beyond infrastructure improvements, the customer journey has been redefined to reflect the luxury and sophistication of Mercedes-Benz. Enhanced waiting lounges, dedicated Service Advisors, and streamlined operations offer a premium and stress-free experience. Gargash Enterprises extends its gratitude to its loyal customers, dedicated team, and partners at Mercedes-Benz Cars Middle East for their continued support. As the Gargash Mercedes-Benz Service Centre in Deira embarks on its next chapter, it remains a trusted destination for Mercedes-Benz owners, ensuring their vehicles are in the best hands. About Gargash Group Established in 1918, Gargash Group is one of the UAE's leading business enterprises. Today, the group comprises a family of internationally renowned brands operating across four verticals: automotive, real estate, financial services and F&B. It is recognized for its global expertise and deep understanding of local markets, which has enabled the group to deliver integrated, innovative and competitive services. The group has introduced leading global automotive brands into the UAE, including Mercedes-Benz, Alfa Romeo, GAC MOTOR, SIXT Rent Car, SIXT Leasing & SIXT Limousine. Since 1998, Gargash Group's financial services arm, Daman Investments, has provided advisory, asset management, brokerage, and wealth management services in the UAE. Gargash Real Estate develops and manages high-quality residential, commercial, and industrial properties across the country. The group also includes several leading brands in the Restaurant and Hotel industry.
