Latest news with #MadhuKittur
Business Wire
21-04-2025
- Business
- Business Wire
CallMiner Named a Leader in the SPARK Matrix: Conversational Intelligence, 2025 Report
WALTHAM, Mass.--(BUSINESS WIRE)-- CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX), announced today that it has been named a leader in the by QKS Group. Artificial intelligence (AI) continues to transform the conversation intelligence market, driving advancements in automated customer engagement, insight extraction, and omnichannel strategies. In its latest report, QKS Group reviewed emerging industry trends, vendor offerings, and competitive factors, once again recognizing CallMiner's exceptional technology excellence and customer impact. 'AI, including generative and agentic AI, has fundamentally changed how organizations do business and engage with their customers,' said Jeff Gallino, CEO and founder at CallMiner. 'To deliver truly proactive and personalized customer experiences at scale, companies need a conversation intelligence platform that can analyze omnichannel data, while uncovering actionable insights that help predict and address areas of opportunity. This latest placement from QKS Group further validates CallMiner's industry leadership, and our proven ability to support organizations in their efforts to improve customer service and customer experience initiatives.' CallMiner's key platform differentiators, including AI-driven behavioral analysis, real-time agent guidance, automated compliance scoring, robust omnichannel capabilities, and more, were recognized in the report. QKS Group emphasized CallMiner's advanced AI innovation, including the introduction of CallMiner AI Assist, and the company's strong global presence, noting the expansion of AI-powered multilingual discovery and analysis. The report further underscored CallMiner's focus on compliance and security, which enables organizations in highly regulated industries, such as financial services, healthcare, and government, to effectively manage risk and protect customer data. 'CallMiner continues to push the boundaries of what businesses can achieve with conversational intelligence. Its ability to drive agent performance improvements while maintaining a strong focus on compliance and quality makes it a valuable asset for contact centers. The introduction of CallMiner AI Assist has made powerful analytics more accessible, removing technical barriers for everyday users. This shift toward usability, combined with its predictive capabilities, gives businesses a strategic edge in managing customer experience,' said Madhu Kittur, Senior Analyst at QKS Group. Further, 'CallMiner showcases how advanced AI can be operationalized to convert vast volumes of unstructured conversation data into meaningful business outcomes. Its platform not only enables real-time and post-call intelligence, but also integrates seamlessly across communication channels, making it a cornerstone for enterprise-wide transformation. Its continued focus on scalability, predictive engagement, and intelligent automation positions it as a critical enabler of customer-centric growth in a highly competitive market,' said Amandeep Singh Khanuja, Practice Director and Principal Analyst at QKS Group. The QKS Group SPARK Matrix™ evaluates vendors based on technology excellence and customer impact. The report defines conversational Intelligence as an advanced AI-driven technology that enables businesses to analyze, interpret, and optimize human interactions across voice, text, and digital platforms. By leveraging Natural Language Technology, Generative AI, Automatic Speech Recognition (ASR), and sentiment analysis, it extracts meaningful insights from conversations in real-time. Download a complimentary copy of the SPARK Matrix™: Conversational Intelligence, 2025 here. About CallMiner CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry's most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world's leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit read the CallMiner blog, or follow us on LinkedIn, Twitter and Facebook. About QKS Group QKS Group is a global advisory and consulting firm focused on helping clients achieve business transformation goals with Strategic Business and Growth advisory services. At QKS Group, our vision is to become an integral part of our client's business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit
Yahoo
14-04-2025
- Business
- Yahoo
Data Science and Machine Learning Platforms (DSML) Market Disruptions: Riding a High-Growth Wave Through 2030 at CAGR 24.81%
Compound Growth at 24.81% Signals a New Phase of Data Science and Machine Learning Platforms Market Expansion Middleton, Massachusetts, April 14, 2025 (GLOBE NEWSWIRE) -- QKS Group, a premier market intelligence and advisory firm, has released its latest in-depth analysis of the global Data Science and Machine Learning Platforms (DSML) Market, signalling a strong growth phase ahead. The new reports - 'Market Share: Data Science and Machine Learning Platforms (DSML), 2024, Worldwide & Regional Report' and 'Market Forecast: Data Science and Machine Learning Platforms (DSML), 2025-2030, Worldwide & Regional Report' - the market is expected to grow at a compound annual growth rate of 24.81% through 2030. This analysis equips businesses with the strategic intelligence needed to navigate the dynamic DSML landscape and make informed decisions as the market continues to evolve. The Next Growth Frontier in DSML Platforms In today's data-driven world, organizations are turning to Data Science and Machine Learning (DSML) to make smarter decisions, improve customer experiences, and stay ahead of the competition. DSML tools are helping businesses across industries like finance, healthcare, retail, and logistics to find patterns in data, automate predictions, and deliver real-time insights. According to Madhu Kittur, Senior Analyst at QKS Group, 'DSML is not just about building complex models anymore, it's about making data work for the business. With better tools, low-code platforms, and built-in AI, companies are now able to put data science into the hands of more teams and solve problems faster. Key Market Insights from QKS Group's Report Global and Regional Market Analysis: A deep dive into worldwide and regional DSML platform adoption trends, competitive landscapes, and future growth projections. Competitive Benchmarking: A comparative analysis of top DSML vendors, their market positioning, and strategic differentiators. Industry Adoption Trends: Insights into which sectors are investing most heavily in DSML solutions and why. Technology Disruption & AI's Role: How AI, automation, and advanced analytics are transforming DSML solutions to accelerate model production, improve accuracy, and enhance model sustainability. Market Leaders & Competitive Landscape The report covers key industry players, including IBM, SAS, DataRobot, DataBricks, Dataiku, MathWorks, Iguazio (McKinsey), Alteryx (Siemens), Altair, dotData, AWS, Microsoft, Cloudera, Samsung SDS, Google, Symphony AI, KNIME, Anaconda, Posit, Domino Data Lab, Tellius, and 4Paradigm. Why This Matters for DSML Vendors? For CEOs, CFOs, and CSOs of DSML solution providers, these insights are crucial for identifying high-impact use cases, expanding into industry-specific applications, and staying ahead in a competitive, fast-moving AI landscape. As data science becomes central to business decision-making, vendors must ensure their platforms deliver scalable model deployment, seamless data integration, strong model governance, and explainability all critical for driving measurable ROI and enterprise trust. Get Access to Exclusive Market Insights (single report or subscription offering) Market Share: Data Science and Machine Learning Platforms (DSML), 2024, Worldwide Market Forecast: Data Science and Machine Learning Platforms (DSML), 2025-2030, Worldwide The comprehensive research package includes: Most Comprehensive Market Forecast Analysis: A separate market forecast report for each of the regions, including North America, Asia Pacific, European Union, MEA, Latin America Unmatched Competitive Analysis: A separate market share report for each of the regions, including North America, Asia Pacific, European Union, MEA, Latin America QKS TrendsNXT on DSML market QKS TAMSAM Insights report on the DSML market Exclusive Analyst Advisory Sessions for strategic decision making and validation About QKS Group QKS Group, formerly Quadrant Knowledge Solutions, is a leading global advisory and research firm, dedicated to empowering technology innovators to accelerate their growth journeys and enable technology adopters to achieve their digital transformation objectives. Click below to learn more about Competitive Intelligence Service: To gain access to the full market insights, growth forecasts, and competitive analysis, Connect: Shraddha Roy PR & Media Relations QKS Group Regus Business Center 35 Village Road, Suite 100, Middleton Massachusetts 01949 United States Email: shraddha.r@ Content Source: Connect with us on LinkedIn- CONTACT: Shraddha Roy PR & Media Relations QKS Group Regus Business Center 35 Village Road, Suite 100, Middleton Massachusetts01949 United States Email:shraddha.r@
