Latest news with #Mahboub
Filipino Times
07-05-2025
- Business
- Filipino Times
RTA sees surge in digital transactions, earns AED 4.4B in 2024
The Roads and Transport Authority (RTA) in Dubai has recorded a significant rise in digital channel usage, with a 16% growth in revenues in 2024 compared to 2023. According to the Authority, it earned AED 4.427 billion from digital services last year. A total of 679.6 million transactions were made through digital channels, including 13.39 million via RTA's smart apps. App downloads also increased by 18%, reaching 3.74 million, while registered users grew by 27.5%, now totaling 1.94 million. The number of parking tickets issued through smart apps hit nearly 30 million in 2024, a 24% rise from the previous year. These developments are part of RTA's broader efforts to expand digital services and enhance convenience for users. According to the RTA, 46 out of 92 services for individuals have already been made available on the Dubai Now app. This is part of a plan to fully digitize services under the 360 Services Policy, which ensures that services are available across all platforms and are interconnected. The authority said these steps aim to support the UAE leadership's vision of transforming Dubai into the smartest city in the world. Efforts include the use of artificial intelligence in traffic management, smart data analysis, and autonomous transport. RTA also launched new features like AI-powered chatbot Mahboub and cashless smart kiosks, alongside linking services with banks, insurance providers, and ports to simplify vehicle registration, sales, and export processes.
TECHx
05-05-2025
- Business
- TECHx
RTA Dubai Sees 16% Rise in Digital Revenue in 2024
Home » Smart Sectors » Mobility » RTA Dubai Sees 16% Rise in Digital Revenue in 2024 RTA Dubai has recorded a 16% growth in digital revenues in 2024, reaching AED 4.427 billion compared to the previous year. This growth reflects the increasing adoption of digital channels and services offered by the Roads and Transport Authority. The total number of transactions across all digital platforms reached 679.6 million. Among these, 13.4 million transactions were made through RTA's smart applications. Downloads of these apps grew by 18% year-on-year, reaching 3.742 million. In parallel, the number of registered users increased by 27.5% to 1.94 million. Parking tickets issued via smart applications reached 29.973 million, which is a 24% increase. These statistics indicate a growing preference for digital solutions in transport-related services in Dubai. Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of RTA, expressed satisfaction with the growth. He emphasized that digital services enhance Dubai's digital quality of life and contribute to the city's transformation into a global smart city. Customer satisfaction across RTA's digital channels has reached 96%. Al Tayer noted that the RTA is focused on adopting artificial intelligence (AI) to improve service delivery, develop new solutions, and increase happiness among residents and visitors. He said the Authority is moving forward with AI integration across traffic management, data analysis, and autonomous mobility. Moreover, RTA Dubai collaborates with private sector partners to meet the evolving needs of users. The goal is to make Dubai a global hub for innovation and sustainability. To support this vision, RTA launched over 33 services on its unified app. These services follow the 360 Services Policy and include features like storing driver and vehicle licences using the Samsung portfolio. This is the first implementation of its kind in the GCC. The S'hail app also underwent major enhancements, including nine updates. As a result, downloads increased by 12.8%, and transactions rose by 39%, totaling 46 million. RTA has upgraded its website with features that include: Renting metro and tram station spaces with 360-degree views Activating nol card services and processing online payments at Customer Happiness Centres These updates contributed to a 12.5% increase in website transaction volume. RTA also introduced a new version of Mahboub, its virtual assistant. Powered by generative AI, Mahboub now delivers 100% of responses in Arabic and English. A unified login feature across smart apps and Mahboub has also been activated. In support of Dubai's Cashless Strategy, RTA installed five smart kiosks at key locations. These kiosks support card-only payments. Fifteen services were launched on the Dubai Now app, covering driver and vehicle licensing. These services achieved full compliance with the 360 Services Policy. The Madinati service was transformed into an integrated digital city platform using AI. It works in coordination with Dubai Municipality, analyzing images, detecting issues, identifying responsible entities, and generating service descriptions. RTA has already developed 46 individual services on Dubai Now, which is 50% of the planned total. The remaining services are scheduled for launch within the year. Additionally, RTA integrated its services with insurance providers and the Central Bank to simplify vehicle sales and registration. Integration with Dubai Ports further enhances registration and export processes. These efforts show RTA Dubai's ongoing commitment to smart transformation and innovation. The authority continues to lead in the use of digital tools that improve efficiency, customer experience, and global competitiveness.
Gulf Business
05-05-2025
- Business
- Gulf Business
Dubai: RTA reports 16% rise in 2024 digital revenues, boosted by AI-driven services
Image courtesy: WAM Dubai's Roads and Transport Authority (RTA) recorded a 16 per cent increase in digital revenues in 2024, reaching Dhs4.427bn, driven by rising digital transactions and the adoption of artificial intelligence across services, the authority said in a statement. The total number of transactions through digital channels hit 679.6 million, including 13.4 million via smart applications. App downloads grew by 18 per cent to 3.742 million, while registered users surged 27.5 per cent to 1.94 million. Parking ticket issuance through apps rose by 24 per cent to 29.973 million. RTA has achieved a 16% growth in digital revenues for 2024, reaching AED 4.427 billion compared to the previous year. The total number of transactions across digital channels has reached 679.6 million, including 13.4 million transactions through RTA's smart applications. App… — RTA (@rta_dubai) Director-general and chairman of the board of RTA, Mattar Al Tayer said the growth underscores the authority's commitment to advancing Dubai's digital transformation and improving customer experience, with satisfaction levels across digital channels reaching 96 per cent. He added that AI is now central to RTA operations, including traffic management and self-driving mobility. RTA launched 33 services last year on its app In 2024, more than 33 services were launched on RTA's unified app, and the S'hail app saw nine upgrades, leading to a 39 per cent increase in transactions. Website enhancements, including a revamped Mahboub chatbot powered by generative AI, contributed to a 12.5 per cent rise in web-based transactions. The
Gulf News
04-05-2025
- Business
- Gulf News
Dubai RTA surpasses Dh4.4 billion in digital revenue
Dubai: Dubai's Roads and Transport Authority (RTA) reported a landmark Dh4.427 billion in digital revenues for 2024 recording a 16% year-on-year increase driven by an unprecedented surge in smart service usage. With nearly 680 million transactions across digital platforms and a 96% customer satisfaction rate, RTA is cementing its role as a digital innovation leader, aligning with Dubai's ambition to become the smartest and most connected city globally. Over the year, RTA recorded 679.6 million digital transactions, including 13.4 million through its smart applications, reflecting Dubai's accelerated shift toward digital-first public services. App usage App usage has seen a sharp rise, with 3.742 million downloads — up 18% from 2023 — and a 27.5% increase in registered users, totalling 1.94 million. Digital parking services also saw strong growth, with nearly 30 million tickets issued via smart apps, marking a 24% increase. Driving digital excellence Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of the RTA, praised the strong performance, stating: 'Our digital transformation is designed to provide seamless, proactive services that enhance Dubai's digital quality of life. Leveraging AI, data science, and strategic partnerships, we are committed to positioning Dubai as a global hub for innovation, mobility, and smart living.' He said that the 96% satisfaction rate across digital channels is a testament to the agency's customer-centric approach and future-ready digital infrastructure. Smarter Apps In line with its roadmap for service automation and AI integration, RTA launched more than 33 services on its unified RTA app. These include the GCC's first Samsung digital wallet integration for driver and vehicle licenses. Meanwhile, the revamped S'hail app received nine major updates, boosting transactions by 39% to reach 46 million and increasing downloads by 12.8%. On its website, RTA introduced services like 360-degree virtual tours for rental spaces at metro and tram stations, digital sales payments, and nol card management. The site's transaction volume grew by 12.5% as a result. RTA also launched a new generative AI-powered version of Mahboub, its virtual assistant, with expanded capabilities in Arabic and English and a unified login system that spans all apps and platforms. AI-driven governance Further advancing its 360 Services Policy, RTA launched 15 key services on the 'Dubai Now' app, including driver and vehicle licensing. Integration with Dubai Municipality and AI-enabled image recognition in the Madinati service now automatically identifies and reports civic issues. Additionally, RTA has connected its platforms with insurance providers, the Central Bank, and Dubai Ports to facilitate smooth digital vehicle sales, registration, and export services — bringing a fully integrated digital experience to residents and businesses.
Khaleej Times
23-02-2025
- Health
- Khaleej Times
Look: Dubai Miracle Garden unveils new lung-shaped installation; here's why
When you visit Dubai Miracle Garden next, you will encounter an 'impossible-to-ignore' installation with an important health message. The installation — made of flowers shaped into a pair of lungs — aims at raising awareness about Interstitial Lung Disease (ILD). Unveiled on Saturday, February 22, the installation marks the culmination of the 'Think Lungs' campaign, a collaborative effort between Boehringer Ingelheim and the Emirates Thoracic Society (ETS). Sharing insights about the initiative, Dr. Bassam Mahboub, Head of the Pulmonology Department at Rashid Hospital and Vice President of the Emirates Thoracic Society, said: 'People typically visit Miracle Garden for the beauty and the perfect selfie backdrop, not necessarily for health awareness. Our challenge was to transform this space into a platform for lung health education,' he said. Interstitial Lung Disease encompasses over 200 progressive and often fatal lung diseases that result in inflammation and scarring of the lung tissue. Many individuals do not recognise the symptoms until it is too late, as ILD can develop silently, gradually making every breath more difficult. Early awareness and prevention are crucial in managing this condition. 'We created an installation that's impossible to ignore — a pair of lungs made from flowers, fragile yet vibrant. It serves as a visual metaphor: like these flowers, our lungs require care, and often, they don't show signs of damage until it's too late,' Dr. Mahboub emphasised. When asked why the focus is on ILD, Dr. Mahboub highlighted its significance. 'Many people don't recognise ILD until it's too late. Unlike a heart attack, ILD creeps in silently, scarring the lungs. Early awareness is crucial for effective management.' The campaign, inspired by the concept of 'Breathtaking Moments,' aimed at changing public perception. 'We often associate 'breathtaking' with beautiful experiences,' he noted. 'But for those with ILD, every breath can be a struggle. We wanted to encourage people to reflect on moments that truly take their breath away and consider the importance of lung health.' Dr. Mahboub emphasised on the need to prioritise lung health. 'We monitor our heart rates and track our fitness, but we often overlook our lungs. ILD awareness is critical because many people haven't heard of it. We must start conversations about lung health before symptoms arise. If we don't, we miss the chance to make a real impact.' Success for this campaign means fostering a community that understands the importance of lung health. 'I envision a society where people walk not just for fitness, but as a daily check-in with their bodies. Increased awareness about ILD can lead to early detection and better treatment outcomes. Imagine someone recognizing symptoms early and receiving timely treatment. That's the kind of success we strive for—awareness, early detection, and ultimately, a healthier community.' When asked for a slogan for lung health, Dr. Mahboub succinctly stated, 'Think Lungs. Because every breath tells a story.'
