20-05-2025
How to use Google Maps for real-time tracking of Mumbai's BEST buses
Mumbai's most sought-after public transport provider, Brihanmumbai Electric Supply and Transport (BEST), has partnered with Google Maps to offer real-time tracking of its buses. Rolled out on May 8, the new feature will allow commuters to plan journeys better by knowing exactly when their bus will arrive, cutting down uncertainty, long waits at stops, and even unnecessary detours.
The integration lets commuters see the latest information on bus arrivals, delays, and route choices directly from their Google Maps app. The Maharashtra government kicked off the service, terming it a move towards creating smarter and more efficient public transportation.
What do commuters get out of Google Maps-BEST integration?
The service provides Google Maps users with live updates of BEST buses like route options, estimated arrival times, departure times, and even delays, if any. All buses are colour coded on the app with specifics — green for being on time and red for a delay.
For example, a commuter in Sion waiting at the bus stop to go to Churchgate can now look up the app before heading out, check if the bus is late, and make a faster choice to wait or change routes, or switch to a different vehicle. It is particularly helpful during peak hours when time is most valuable.
How does the feature add efficiency to passengers' journeys?
With real-time location information, Google Maps recently provides live route options that integrate multiple modes of transport — BEST buses, local trains, metro lines, autos, and taxis. Passengers going from Andheri to Fort, for instance, will receive a travel guide step-by-step based on the quickest and most dependable connections.
It assists individuals in deciding not just the ideal route but also the time to depart from their office or residence. For intermodal travel across Mumbai's busy zones, this integration offers unmatched convenience with BEST being at the epicentre.
What options does the app give for checking specific stops, buses?
Google Maps now allows users to search for a particular bus stop to view upcoming buses and their live status. If one is already close to a destination and wishes to know which buses are coming, the individual can enter the stop name, and all GPS-equipped buses will pop up with an estimated time of arrival.
On the other hand, it also provides information on the nearest bus stop to them, in case one is not aware. This will be useful for people who don't have a fixed schedule or people who are exploring new routes.
How to use the feature?
1. Open Google Maps on your Android or iOS device
2. Type in your destination and press the 'Go' icon
3. Type in the start and end points
4. Choose the 'Public Transport' mode (tram icon)
5. See live bus arrival times and delays displayed in red or green
6. Tap a bus stop to view which buses are arriving and when
How easy is it for users in Mumbai's multilingual masses?
Recognising the diversity of its users, the feature is available in Hindi, Marathi, and English. Commuters can easily switch between languages using either the Google Maps settings or their phone's language settings. Whether one is helping an elderly family member or using the app in their preferred language, the multilingual support ensures it is inclusive and user-friendly for all.
