Latest news with #MatthiasPaletta
Yahoo
13-05-2025
- Business
- Yahoo
German Enterprises Deploy Microsoft AI, Uncertain of ROI
Companies embrace Copilot, Azure OpenAI for efficiency, productivity despite few proven use cases, ISG Provider Lens™ report says FRANKFURT, Germany, May 13, 2025--(BUSINESS WIRE)--Enterprises in Germany are increasing their investments in Microsoft AI tools and services despite uncertainties about how these technologies will pay off, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2025 ISG Provider Lens™ Microsoft AI and Cloud Ecosystem report for Germany finds strong enterprise interest in AI and generative AI, which Microsoft is aggressively promoting in its cloud platforms. German organizations, which place high priorities on automation and efficiency, are beginning to adopt Microsoft's AI offerings but remain cautious about the return on digital investments under challenging macroeconomic conditions. "Microsoft is surging forward in AI, and German enterprises want to benefit from its innovation," said Dr. Matthias Paletta, ISG technology modernization solution lead, EMEA. "Service providers with proven AI use cases and extensive experience are essential for successful implementations." Companies in Germany are rapidly adopting Microsoft's Copilot GenAI chatbot within the Microsoft 365 cloud-based application suite, ISG says. They seek immediate productivity gains through more efficient business processes, though these implementations have shown mixed results so far. Many enterprises have yet to achieve meaningful Copilot solutions that generate significant value. Companies are also increasing their use of Azure OpenAI services to accelerate automation and innovation. German enterprises are increasingly interested in deploying AI agents within Microsoft 365, ISG says. However, most are still at an early stage, lacking basic information and clear use cases for such deployments. Many service providers in Germany are still unprepared to comprehensively support the use of these agents by their clients. Demand is also rising in Germany for Microsoft's Fabric, Foundry and Purview IT infrastructure platforms, ISG says. Among other benefits, Fabric allows organizations to integrate diverse data environments into a consistent infrastructure, while Foundry enables more complex data analysis and Purview provides a transparent governance layer. Companies are deploying the systems together for an integrated solution with high data security and efficient data utilization. Microsoft emphasizes that the platforms can substantially reduce regulatory risk, a promise that resonates with German customers. Despite strong demand for Microsoft platforms, many German companies are taking steps to control cloud costs, the report says. They are gradually adopting powerful FinOps approaches as AI services increase cloud and AI resource use. Enterprises are also concerned about Microsoft's complex pricing structures as macroeconomic uncertainty grows. "Licensing is a significant pain point for companies in Germany and elsewhere," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "Qualified service providers can help enterprises implement systems to understand and control licensing costs." The report also explores other Microsoft ecosystem trends in Germany, including the growing popularity of multi-cloud environments and the possibility of capacity bottlenecks affecting cloud-based AI computing power. For more insights into the Microsoft-related challenges facing enterprises in Germany, plus ISG's advice for addressing those challenges, see the ISG Provider Lens™ Focal Points briefing here. The 2025 ISG Provider Lens™ Microsoft AI and Cloud Ecosystem report for Germany evaluates the capabilities of 66 providers across seven quadrants: Managed Services for Azure — Large Accounts, Managed Services for Azure — Midmarket, Microsoft 365 Services — Large Accounts, Microsoft 365 Services — Midmarket, Power Platform Services, AI Services for Microsoft Clouds and Dynamics 365 Services. The report names Arvato Systems, Atos and Deutsche Telekom as Leaders in five quadrants each and glueckkanja as a Leader in four quadrants. It names Accenture & Avanade, Bechtle, Capgemini, PwC, Skaylink, T-Systems and Wipro as Leaders in three quadrants each. Allgeier, Communardo, Computacenter, DATAGROUP, Devoteam M Cloud, DIGITALL, ORBIT IT-Solutions, Rackspace Technology and SoftwareOne are named as Leaders in two quadrants each. The report names adesso, All for One Group, AppSphere, CANCOM, Data One, DXC Technology, HCLTech, Infosys, KUMAVISION, Kyndryl, NTT DATA, Scheer, Sopra Steria, Sycor, Syntax and TCS as Leaders in one quadrant each. In addition, ACP, adesso, DATAGROUP, Kyndryl, LTIMindtree and Skaylink are named as Rising Stars — companies with a "promising portfolio" and "high future potential" by ISG's definition — in one quadrant each. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2025 among Microsoft ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. Customized versions of the report are available from DATAGROUP, glueckkanja, ORBIT IT-Solutions and Skaylink. The 2025 ISG Provider Lens™ Microsoft AI and Cloud Ecosystem report for Germany is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Philipp Jaensch, ISG+49 151 730 365 Matthias Longo, for ISG+49 152 341 464 63matthias@
Business Wire
13-05-2025
- Business
- Business Wire
German Enterprises Deploy Microsoft AI, Uncertain of ROI
FRANKFURT, Germany--(BUSINESS WIRE)--Enterprises in Germany are increasing their investments in Microsoft AI tools and services despite uncertainties about how these technologies will pay off, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. Microsoft is surging forward in AI, and German enterprises want to benefit from its innovation. Service providers with proven AI use cases and extensive experience are essential for successful implementations. The 2025 ISG Provider Lens™ Microsoft AI and Cloud Ecosystem report for Germany finds strong enterprise interest in AI and generative AI, which Microsoft is aggressively promoting in its cloud platforms. German organizations, which place high priorities on automation and efficiency, are beginning to adopt Microsoft's AI offerings but remain cautious about the return on digital investments under challenging macroeconomic conditions. 'Microsoft is surging forward in AI, and German enterprises want to benefit from its innovation,' said Dr. Matthias Paletta, ISG technology modernization solution lead, EMEA. 'Service providers with proven AI use cases and extensive experience are essential for successful implementations.' Companies in Germany are rapidly adopting Microsoft's Copilot GenAI chatbot within the Microsoft 365 cloud-based application suite, ISG says. They seek immediate productivity gains through more efficient business processes, though these implementations have shown mixed results so far. Many enterprises have yet to achieve meaningful Copilot solutions that generate significant value. Companies are also increasing their use of Azure OpenAI services to accelerate automation and innovation. German enterprises are increasingly interested in deploying AI agents within Microsoft 365, ISG says. However, most are still at an early stage, lacking basic information and clear use cases for such deployments. Many service providers in Germany are still unprepared to comprehensively support the use of these agents by their clients. Demand is also rising in Germany for Microsoft's Fabric, Foundry and Purview IT infrastructure platforms, ISG says. Among other benefits, Fabric allows organizations to integrate diverse data environments into a consistent infrastructure, while Foundry enables more complex data analysis and Purview provides a transparent governance layer. Companies are deploying the systems together for an integrated solution with high data security and efficient data utilization. Microsoft emphasizes that the platforms can substantially reduce regulatory risk, a promise that resonates with German customers. Despite strong demand for Microsoft platforms, many German companies are taking steps to control cloud costs, the report says. They are gradually adopting powerful FinOps approaches as AI services increase cloud and AI resource use. Enterprises are also concerned about Microsoft's complex pricing structures as macroeconomic uncertainty grows. 'Licensing is a significant pain point for companies in Germany and elsewhere,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'Qualified service providers can help enterprises implement systems to understand and control licensing costs.' The report also explores other Microsoft ecosystem trends in Germany, including the growing popularity of multi-cloud environments and the possibility of capacity bottlenecks affecting cloud-based AI computing power. For more insights into the Microsoft-related challenges facing enterprises in Germany, plus ISG's advice for addressing those challenges, see the ISG Provider Lens™ Focal Points briefing here. The 2025 ISG Provider Lens™ Microsoft AI and Cloud Ecosystem report for Germany evaluates the capabilities of 66 providers across seven quadrants: Managed Services for Azure — Large Accounts, Managed Services for Azure — Midmarket, Microsoft 365 Services — Large Accounts, Microsoft 365 Services — Midmarket, Power Platform Services, AI Services for Microsoft Clouds and Dynamics 365 Services. The report names Arvato Systems, Atos and Deutsche Telekom as Leaders in five quadrants each and glueckkanja as a Leader in four quadrants. It names Accenture & Avanade, Bechtle, Capgemini, PwC, Skaylink, T-Systems and Wipro as Leaders in three quadrants each. Allgeier, Communardo, Computacenter, DATAGROUP, Devoteam M Cloud, DIGITALL, ORBIT IT-Solutions, Rackspace Technology and SoftwareOne are named as Leaders in two quadrants each. The report names adesso, All for One Group, AppSphere, CANCOM, Data One, DXC Technology, HCLTech, Infosys, KUMAVISION, Kyndryl, NTT DATA, Scheer, Sopra Steria, Sycor, Syntax and TCS as Leaders in one quadrant each. In addition, ACP, adesso, DATAGROUP, Kyndryl, LTIMindtree and Skaylink are named as Rising Stars — companies with a 'promising portfolio' and 'high future potential' by ISG's definition — in one quadrant each. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2025 among Microsoft ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. Customized versions of the report are available from DATAGROUP, glueckkanja, ORBIT IT-Solutions and Skaylink. The 2025 ISG Provider Lens™ Microsoft AI and Cloud Ecosystem report for Germany is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Business Wire
12-05-2025
- Business
- Business Wire
German Firms Move to Cloud-Based SAP for Speed, Agility
FRANKFURT, Germany--(BUSINESS WIRE)--Accelerated cloud adoption is reshaping the SAP ecosystem in Germany as enterprises shift toward the company's cloud-based solutions despite ongoing concerns, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. Strict data protection laws make many German companies hesitant to store data in the cloud. Phased migrations starting with non-critical systems are gaining popularity, but some organizations still prefer the on-premises solutions they know. The 2025 ISG Provider Lens™ SAP Ecosystem report for Germany finds that a growing number of companies favor scalable, subscription-based cloud software for cost efficiency, agility and rapid deployment. SAP's cloud-first strategy has helped to increase adoption of its cloud solutions, especially SAP S/4HANA Cloud and SuccessFactors. But despite market momentum toward the cloud, German enterprises remain cautious about data sovereignty, complex integration with legacy systems and compliance with the EU's General Data Protection Regulation (GDPR). 'Strict data protection laws make many German companies hesitant to store data in the cloud,' said Dr. Matthias Paletta, ISG technology modernization solution lead, EMEA. 'Phased migrations starting with non-critical systems are gaining popularity, but some organizations still prefer the on-premises solutions they know.' The impending end of support for on-premises SAP ERP Central Component (ECC) environments in 2027 has increased the urgency of cloud migration, but some organizations are still holding back due to cultural resistance and resource constraints amid slow economic growth, the report says. German midmarket companies are particularly hesitant to make the move due to limited budgets and IT expertise. SAP has introduced bundled offerings such as RISE with SAP in hopes of easing cost concerns by simplifying migration and consolidating licensing, hosting and support, ISG says. However, companies remain worried about high initial migration costs, including the prospect of expensive, time-consuming redevelopment of highly customized ECC systems. German SAP migration strategies have evolved significantly as the ECC support deadline approaches, the report says. Previously, most companies chose greenfield initiatives to create fresh installations, but increasingly they favor brownfield projects with selective updates and partial reuse of existing SAP components. Bluefield migrations, designed to combine the benefits of both reuse and new implementations, also are resonating with typically risk-sensitive German enterprises. AI plays a growing role in SAP services in Germany as providers use AI-based tools to streamline and automate transformation processes to cut costs and timelines, ISG says. Generative AI is also influencing SAP services, especially through SAP's Joule assistant. Joule is designed to automate complex workflows, facilitate natural-language interactions and improve business decision-making capabilities. 'With customizable GenAI, German enterprises can tailor AI to solve specific industry challenges,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'Despite concerns around compliance and scalability, interest in AI remains high.' The report also explores other SAP ecosystem trends affecting enterprises in Germany, including the integration of sustainability measurement tools and increasing adoption of SAP's clean core strategy to reduce cost and risk through simplification. For more insights into the SAP-related challenges facing organizations in Germany, plus ISG's advice for overcoming those challenges, see the ISG Provider Lens™ Focal Points briefing here. The 2025 ISG Provider Lens™ SAP Ecosystem report for Germany evaluates the capabilities of 57 providers across five quadrants: SAP S/4HANA System Transformation — Large Accounts, SAP S/4HANA System Transformation — Midmarket, SAP Application Managed Services, Managed Cloud Services for SAP ERP and SAP SuccessFactors HXM Partner Services. The report names Accenture, All for One Group, Atos, Capgemini, Infosys and Wipro as Leaders in four quadrants each. It names T-Systems as a Leader in three quadrants and Deloitte, NTT DATA and TCS as Leaders in two quadrants each. The report names adesso, Arvato Systems, Birlasoft, CANCOM, Cognizant, DATAGROUP, EY, HCLTech, Kyndryl, Pentos, PwC, Syntax and Tech Mahindra as Leaders in one quadrant each. In addition, DATAGROUP is named as a Rising Star — a company with a 'promising portfolio' and 'high future potential' by ISG's definition — in two quadrants. Atos and DXC Technology are named as Rising Stars in one quadrant each. In the area of customer experience, Wipro is named the global ISG CX Star Performer for 2025 among SAP ecosystem providers. Wipro earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. Customized versions of the report are available from adesso, DATAGROUP and T-Systems. The 2025 ISG Provider Lens™ SAP Ecosystem report for Germany is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Yahoo
07-05-2025
- Business
- Yahoo
AI, Midsize Business Partnerships Boost Salesforce in Germany, ISG Finds
Recent collaborations and partnerships with German SMB backers are positioning Salesforce as a premier AI business partner, ISG Provider Lens™ report says FRANKFURT, Germany, May 07, 2025--(BUSINESS WIRE)--Enterprises in Germany are increasingly looking to service providers in the Salesforce ecosystem to help them leverage generative AI (GenAI) and autonomous AI agents to reshape their business operations, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2025 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany finds that as more enterprises embrace the transitional power of AI-powered, agentic services, data integration has become an emerging critical factor in determining their success. "Simply implementing the Salesforce CRM platform is no longer sufficient," said Dr. Matthias Paletta, director and technology modernization solution lead, ISG EMEA. "Businesses must leverage integrated data to drive intelligent automation, deliver personalized experiences and streamline operations." The companies that thrive in this new era, the report says, will be the ones that manage to synthesize disparate data points into actionable intelligence and help companies transform not just their businesses, but the overall business landscape. The report notes that approximately one-third of German midsize enterprises (Mittelstand) are already significantly leveraging AI in their business operations. Salesforce's recently formed partnership with Deutscher Mittelstands-Bund (the German Association of Small and Medium-Sized Businesses) underscores the platform provider's strategy to position itself as a key partner for German SMBs, particularly in implementing AI- and data-driven solutions. One potential hindrance to this growth plan is a suddenly sluggish economy. Economic uncertainty and cautious IT spending among German enterprises could dampen momentum, leading to a more subdued demand environment as well as potential setbacks for Salesforce in its continued competition for the CRM space against SAP and Microsoft. With a skills shortage already impacting German enterprises, companies of all sizes may find it more challenging to navigate the complexities of adopting advanced AI and automation tools, the report notes. Service providers in the Salesforce ecosystem should see this situation as an opportunity. "Enterprises are tired of finding themselves confined to any single vendor's ecosystem, preferring instead to choose best-of-breed tools that do what they need them to do," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "This gives rise to the need for hybrid platforms in multicloud environments, which paves the way for partnerships and open ecosystems."
Business Wire
07-05-2025
- Business
- Business Wire
AI, Midsize Business Partnerships Boost Salesforce in Germany, ISG Finds
FRANKFURT, Germany--(BUSINESS WIRE)--Enterprises in Germany are increasingly looking to service providers in the Salesforce ecosystem to help them leverage generative AI (GenAI) and autonomous AI agents to reshape their business operations, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. Simply implementing the Salesforce CRM platform is no longer sufficient. Businesses must leverage integrated data to drive intelligent automation, deliver personalized experiences and streamline operations. Share The 2025 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany finds that as more enterprises embrace the transitional power of AI-powered, agentic services, data integration has become an emerging critical factor in determining their success. 'Simply implementing the Salesforce CRM platform is no longer sufficient,' said Dr. Matthias Paletta, director and technology modernization solution lead, ISG EMEA. 'Businesses must leverage integrated data to drive intelligent automation, deliver personalized experiences and streamline operations.' The companies that thrive in this new era, the report says, will be the ones that manage to synthesize disparate data points into actionable intelligence and help companies transform not just their businesses, but the overall business landscape. The report notes that approximately one-third of German midsize enterprises (Mittelstand) are already significantly leveraging AI in their business operations. Salesforce's recently formed partnership with Deutscher Mittelstands-Bund (the German Association of Small and Medium-Sized Businesses) underscores the platform provider's strategy to position itself as a key partner for German SMBs, particularly in implementing AI- and data-driven solutions. One potential hindrance to this growth plan is a suddenly sluggish economy. Economic uncertainty and cautious IT spending among German enterprises could dampen momentum, leading to a more subdued demand environment as well as potential setbacks for Salesforce in its continued competition for the CRM space against SAP and Microsoft. With a skills shortage already impacting German enterprises, companies of all sizes may find it more challenging to navigate the complexities of adopting advanced AI and automation tools, the report notes. Service providers in the Salesforce ecosystem should see this situation as an opportunity. 'Enterprises are tired of finding themselves confined to any single vendor's ecosystem, preferring instead to choose best-of-breed tools that do what they need them to do,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'This gives rise to the need for hybrid platforms in multicloud environments, which paves the way for partnerships and open ecosystems.' The report also explores other trends, including Salesforce's deployment of Net Zero Cloud sustainability software for mitigating the environmental impact of cloud computing. Net Zero Cloud's real-time visibility into carbon emissions, energy usage and other environmental metrics helps German enterprises adhere to the country's more rigorous sustainability standards and reporting requirements. For more insights into the competitive environment for partners and service providers in the Salesforce ecosystem, see the ISG Provider Lens™ Focal Points briefing here. The 2025 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany evaluates the capabilities of 42 providers across six quadrants: AI-powered Multicloud Implementation Services – Large Enterprises, Implementation Services for Core Clouds and AI Agents – Midmarket, Implementation Services for Marketing and Commerce with AI Enablement, Managed Application Services – Large Enterprises, Managed Application Services – Midmarket and Implementation Services for Industry Clouds. The report names Accenture, Adesso SE, Capgemini, Cognizant, Deloitte, Deutsche Telekom and Infosys as Leaders in four quadrants each. DIGITALL, HCLTech, IBM, Salesfive and Wipro are named Leaders in three quadrants each. DIA, Factory42 and Reply are named Leaders in two quadrants each. DotSource, Eigenherd, PwC, TCS and Tech Mahindra are named Leaders in one quadrant each. In addition, NTT DATA is named a Rising Star — a company with a 'promising portfolio' and 'high future potential' by ISG's definition — in two quadrants. Cloudity, LTIMindtree, Tech Mahindra and Wipro are named Rising Stars in one quadrant each. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2025 among Salesforce ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. A customized version of the report is available from Cognizant. The 2025 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
