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Yahoo
14-05-2025
- Business
- Yahoo
Capgemini leads paradigm shift in mainframe application modernization powered by gen AI and agentic AI
Press contact:Mollie MellowsTel.: + 44 (0) 7342 709384E-mail: Capgemini leads paradigm shift in mainframe application modernization powered by gen AI and agentic AI New automated offering enables organizations to unlock the value trapped in their legacy systems at unprecedented speed Paris, May 14, 2025 - Capgemini is leading a paradigm shift in mainframe modernization with the launch of a new offering that will enable organizations to unlock greater value from their legacy systems at unprecedented speed and accuracy. Capgemini's new approach, powered by generative and agentic AI, gives those organizations that have been wedded to complex mainframe environments the ability to gain cost savings and agility, as well as a significant improvement in data quality. It converts legacy mainframe applications into more modern, agile, and cloud-friendly formats that can run more efficiently either on or outside of a mainframe. Automated mainframe application refactoring involves using tools and techniques to automatically convert legacy mainframe applications, such as those written in COBOL and their respective databases and data files. Embedded with a set of generative AI assistants and AI agents, Capgemini's new offering automates legacy code analysis and extraction of business rules, quickly transforming them into modern architecture. It is also supported with rigorous automated testing for faster, higher-quality transformations and reduced risk for businesses. 'Many organizations have already explored various mainframe migration approaches like rehosting, but none of these lead to a mainframe exit option,' said Franck Greverie, Chief Portfolio & Technology Officer, Head of the Global Business Lines, and Group Executive Board Member at Capgemini. 'Our new automated approach, built on a combination of gen AI assistants and AI agents, provides a comprehensive understanding of an enterprise's existing legacy landscape. This approach enables the automation capabilities needed to completely refactor mainframe applications, driving greater efficiency in migrating and converting core mainframe-based systems. Designed to give enterprises opportunities to achieve greater cost efficiencies, quality and agility, it will open new business perspectives for those that have been relying on their mainframes for years.' Underpinned by Capgemini's extensive experience of delivering large and complex mainframe modernization programs, market leadership in AI, deep domain knowledge and broad understanding of complex industry regulations, Capgemini's offering has already delivered tangible results for a number of blue-chip clients including, a major life insurance firm in the USA: by intelligently extracting legacy product requirements logic for a complex life product from their mainframe code base, Capgemini significantly accelerated their conversion to a modernized Policy Admin System, achieving higher quality and accuracy with remarkable speed compared to traditional methods. In a recent report, The Forrester Wave™: Application Modernization and Multicloud Managed Services, Q1 2025, Capgemini was named a leader. Find out more here. Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here. About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 The Future You Want | Attachment 05_14_Mainframe modernization offeringError in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
09-04-2025
- Business
- Yahoo
Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI
Press contact:Mollie MellowsTel.: + 44 (0) 7342 709384E-mail: Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI Paris, April 9, 2025 – Capgemini today announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its existing partnership, Capgemini will create industry-specific agentic AI solutions designed to handle customer requests across all communication channels (web, social, phone etc.) and improve employee productivity. Underpinned by Google Cloud's AI technology, Capgemini will develop bespoke solutions designed to enhance customer services with intelligent automation and deep customer insights, enabling organizations to deliver more personalized, efficient, and effective CX to elevate brand perception, increase loyalty, and drive revenue growth. A recent report by the Capgemini Research Institute found that although customer service is considered strategically important, less than half of organizations feel prepared to integrate AI and generative AI into the function.1 Recognized as the Global Industry Solution Partner of the Year 2025 by Google Cloud, Capgemini will combine its deep industry expertise and technical capabilities to develop solutions powered by Google Agentspace and Customer Engagement Suite with Google AI. This will accelerate adoption of secure, trusted agentic AI capabilities that are interoperable with a client's existing technology infrastructure and can support a variety of industry and regulatory needs. The agentic AI solutions will be designed to significantly optimize business processes and unlock commercial value by enhancing organizations' own search capabilities, automating complex workflows, as well as understanding and proactively anticipating customer needs. 'Capgemini is entering the next phase of its strategic partnership with Google Cloud and this new collaboration focuses on driving revenue for our clients by elevating customer service to a strategic value driver in industries where CX is paramount,' said Fernando Alvarez, Chief Strategy and Development Officer and Group Executive Board Member at Capgemini. 'The customer service function is undergoing a transformative shift as business leaders increasingly recognize its importance in unlocking commercial potential. Agentic systems can play a key role in this, and the future of customer service will require a strategic blend of human and virtual agents, enhanced by generative and agentic AI. By understanding the potential of agentic AI and the business realities of our clients, we're expertly placed to maximize its value and deliver genuine impact.' "Businesses require a combination of technical expertise and advanced technology to fully realize the benefits of agentic AI within their current IT infrastructure. Through Agentspace and our new Agent2Agent interoperability protocol, our partnership with Capgemini will provide clients with AI solutions that drive long-term value across industries,' said Kevin Ichhpurani, President, Global Partner Organization, Google Cloud. Primarily focused on telco, retail, and financial services, the partnership is intended to expand into further industries such as life sciences and utilities, with a goal of accelerating business outcomes by enabling customer services transformation. This includes areas such as: Improving productivity in telco: New solutions to optimize call routing and resolution in contact centers by leveraging conversational AI to improve intent and understanding, increase call containment and assist agents. Organizations can benefit from reduced handling time and improved first-call resolution rates, while human agents are freed-up to focus on higher value tasks. Capgemini's research finds that around 9 in 10 organizations using gen AI are already seeing improved first contact resolution rates or expecting to see this benefit in the future.1 Personalizing CX in retail: AI agents to help better personalize shopping experiences by using AI to analyze customer data and provide tailored product recommendations, promotions, and support interactions across all channels (online, in-store, mobile). Enhancing security in financial services Using Google Cloud's AI, financial services clients can improve risk assessment and fraud detection with agents that analyze customer transactions and identify suspicious patterns, improving security and regulatory compliance. Google Cloud's new Agent2Agent interoperability protocol will enable AI agents to successfully communicate with one another, safely exchange information, and coordinate actions no matter which platform they are running on or built on top of. As agentic AI becomes more widely adopted, this protocol will ensure agent functionality across diverse and separate data sources and applications. Google Cloud recognizes Capgemini as a trusted partner for driving clients' large-scale transformation, with the company winning three Google Cloud Partner of the Year awards in 2025. The awards celebrate Capgemini's expertise in creating compelling solutions that make an impact for joint clients worldwide: Global Industry Solutions Partner of the Year Global Industry Solutions Partner of the Year for Sustainability Country Partner of the Year in Denmark About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 The Future You Want | 1 'Unleashing the value of customer service: The transformative impact of Gen AI and Agentic AI', Capgemini Research Institute, March 2025 Attachment 04_09_Capgemini News Alert_Google Cloud Agentic AI
Yahoo
07-04-2025
- Business
- Yahoo
Capgemini to establish AI Center of Excellence in Egypt to accelerate AI-driven innovation for global clients
Press contact:Mollie MellowsTel.: + 44 (0)7342 709384E-mail: Capgemini to establish AI Center of Excellence in Egypt to accelerate AI-driven innovation for global clients Cairo, April 7, 2025 – Capgemini today announced it will establish an AI Center of Excellence (CoE) in Egypt focused on accelerating the generative and agentic AI transformation journeys of clients worldwide. Through this new cutting-edge AI hub, Capgemini will invest in research and development, collaborate with local academic institutions, and leverage technology partnerships to help accelerate client adoption of AI at scale. This initiative bolsters Capgemini's strong ties with Egypt as a strategic innovation hub for global organizations. It also further cements Capgemini's leadership in AI, reinforcing its commitment to developing talent, leveraging strategic industry partnerships, and accelerating AI-driven innovation to unlock significant value for clients. Capgemini is committed to driving continued growth and innovation in Egypt. By the end of 2025, it plans to double the number of employees in the country, reaching approximately 1200 highly talented professionals in the fields of digital transformation and innovation. The new AI hub will house a diverse team of architects, data scientists, product engineers, and project managers, expert in delivering transformative projects from business operations and design to engineering. Clients will benefit from the advantages of time zone alignment, multi-lingual skills, and ease of travel to this conveniently located Global Delivery Center. "The AI Center of Excellence in this strategic location allows us to support our clients in scaling AI within their own businesses, ensuring they remain at the forefront of innovation,' said Aiman Ezzat, CEO of Capgemini, on the occasion of the France-Egypt Investment Forum. 'By investing in the region's impressive talent and establishing this dedicated AI hub, we are not only fostering significant technological advancements but also creating a robust ecosystem for AI development. Our clients will benefit from enhanced service delivery, industry-specific solutions, and the unique advantages of being supported from Egypt." With implementation starting in May 2025, the new AI hub will apply Capgemini's deep industry-specific expertise to develop intelligent agents that are bespoke to highly regulated industries, such as energy, life sciences and aerospace. It is designed for clients to explore, design and implement cutting-edge technologies that can optimize operations and strategically transform their business, including supply chain and product innovation. By applying advanced algorithms and machine learning techniques, Capgemini will help clients across Europe, America, the Middle East, and Asia elevate customer experience to a strategic value driver. Hossam Seifeldin, CEO of Capgemini in Egypt, said 'Egypt is experiencing an impressive growth trajectory, fueled by digitalization and exceptional talent in AI. I am excited to build on the strong foundation we have established in the region. Doubling our workforce and establishing this new AI Center of Excellence will not only drive cutting-edge innovation but also create valuable opportunities for local talent to thrive in a global arena.' About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want | Attachment 04_07_Egypt AI Center of ExcellenceSign in to access your portfolio
