24-04-2025
Bhartiya Urban ventures into GCC space with Bhartiya Converge
Bhartiya Urban
has forayed into
Global Capability Centre
(GCC) enablement platform segment under
Bhartiya Converge
, a tailored and integrated suite of microservices built to address the evolving operational needs of
GCC
, fostering agility, efficiency, and scalable growth.
'Setting up a GCC in India is not just about finding office space or hiring talent. It is a complex interplay of physical infrastructure, talent and business operations to create an integrated ecosystem supported by the vision of a global strategy. At Bhartiya Urban, we have created a proven ecosystem that brings all of these facets together; and with Bhartiya Converge, we are formalising that into a scalable, service-first model tailored to organisations of all sizes seeking strategic advantage through their India operations,' said
Arjun Aggarwal
, Vice Chairman & Managing Director, Bhartiya Urban.
The Bhartiya Converge model eliminates vendor markups and coordination delays while driving cost efficiency, flexibility and faster turnaround time. Currently, leading global corporations across industries like technology, retail, logistics, aviation, pharmaceutical and more are already availing facilities beyond workspaces offered by Bhartiya Urban.
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Sriram Chidambaram, Executive Director, Bhartiya Urban, a business leader in the technology and GCC space, will provide the required guidance, support and mentorship as Chief Mentor, Bhartiya Converge.
'At Bhartiya Converge, we will leverage capabilities from within our ecosystem, accelerate turnaround time, and create an environment optimised for innovation and strategic value creation. Global Capability Centres will transform from being just cost centres to strategic assets giving clients a competitive advantage and driving business growth,' said Sriram.
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To lead this initiative, Monica Pirgal has been appointed as CEO of Bhartiya Converge, with over 25 years of experience across consulting, banking, retail, and technology. Pirgal previously served as Vice-President and Site Head for Neiman Marcus Group in Bangalore, where she built and led a captive centre. Her career includes leadership roles at global giants like Goldman Sachs and Lowe's, enabling and scaling GCCs with employee headcounts ranging from 100 to 8000+.
'The GCC revolution has just begun, and Bhartiya Converge is making a serious, long-term bet on the future of GCCs in India, ready to dominate and lead the industry. I'm excited to bring my experience to shape and lead this journey. Bhartiya Converge is built to eliminate friction, whether it's around regulatory approvals, cost control, or building high-performance teams. Our goal is to make India not just a viable destination, but a strategic advantage,' said Monica Pirgal, CEO, Bhartiya Converge.'
The leadership team at Bhartiya Converge comprises professionals with rich experience across technology, strategy, compliance and legal, human resources, finance and marketing.
According to experts India is rapidly becoming the global headquarters for Global Capability Centres, with over 1,600 GCCs already operating in the country and another 600-800 expected to enter over the next 3–5 years, creating a talent ecosystem of over 2 Mn. professionals. The opportunity spans across sectors — from automotive, BFSI, pharma and fintech to fashion, retail, F&B, healthcare, and agro-tech.
