02-05-2025
SDPD launches new tool for community feedback on officer response
SAN DIEGO (FOX 5/KUSI) — The San Diego Police Department has introduced a new tool aimed at strengthening its relationship with the community and enhancing transparency: a feedback system called 'My90.'
The system was created by Axon and it allows residents to provide anonymous feedback following interactions with police. The program officially launched at noon Thursday and is funded through police grants.
Police Chief Scott Wahl has emphasized the importance of building public trust. The department responds to roughly a million calls for service annually, and Wahl believes this new system will improve how officers serve the community.
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'From day one, he has said building community trust and continuing to build those relationships is really important,' said Lt. Daniel Meyer. 'One of the ways to do that is through transparency — being open and honest, opening our doors to allow the public in.'
The system works by sending automated text messages to individuals who contact dispatch. The messages provide information to help prepare for officers' arrival and also offer details specific to the call.
Within about 24 hours, the caller receives a follow-up survey, which Meyer described as simple and mobile-friendly.
'It's a five- or six-page document on your phone,' Meyer said. 'They go through it, answer honestly, and provide feedback on the service they received — whether the officer was courteous, whether they got a case number, those kinds of things.'
All survey responses are anonymous and immediately uploaded to the department's public-facing website for review. Meyer said the goal is to quickly identify areas needing improvement.
'Part of this is transparency,' he said. 'We want the public to see the kind of feedback we are getting—when we are providing good police services and when we need to work on deficiencies.'
Dr. Darwin Fishman, a sociology lecturer at San Diego State University and former member of the city's Community Review Board on Police Practices, called the program a promising development.
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'If they're getting feedback like this based on calls, I think that's great,' Fishman said. 'And I hope it's sincere, that they will take it seriously.'
Fishman added that if the department is truly committed to building trust, it must be willing to act on critical feedback as well.
'If the police want to be serious about their relationship with the community, then they also have to deal with the worst of the worst complaints too and can't blow them off,' he said.
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