Latest news with #MyWater
Yahoo
16-05-2025
- Business
- Yahoo
Missouri American Water New Customer Rates Approved by Missouri Public Service Commission
Increase Driven by $1.1 Billion in Infrastructure Investments ST. LOUIS, May 16, 2025--(BUSINESS WIRE)--The Missouri Public Service Commission (MoPSC) approved new water and wastewater rates for Missouri American Water in a rate order on May 7, 2025. The company's rate request was filed on July 1, 2024, and was primarily driven by $1.1 billion in infrastructure investment in plant and distribution system upgrades made since its last rate filing. New rates are expected to be effective on May 28, 2025. St. Louis County customers using 6,100 gallons of water per month will see an increase of approximately $7 on their monthly bill. All other customers using 4,600 gallons of water per month will see an increase of approximately $9 on their monthly bill. Wastewater customers will see an average increase of $6 per month. Rates vary by usage and service area. Missouri American Water offers customers bill payment assistance programs including a payment installment plan and budget billing options available on the customer MyWater portal at Income-eligible customers may also apply for assistance through the company's Help to Others (H2O) Program. More information on bill payment assistance can be found on the company's website here. Customers will receive information about the new rates on their Missouri American Water bill. Information will also be available on the company's website under Customer Service Billing, our Water and Wastewater Rates. American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water's 6,700 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit and join American Water on LinkedIn, Facebook, X and Instagram. Missouri American Water Missouri American Water, a subsidiary of American Water (NYSE: AWK), is the largest regulated water utility in the state, providing safe, clean, reliable and affordable water and wastewater services to approximately 1.6 million people. For more, visit and follow Missouri American Water on X, Facebook, Instagram, YouTube and LinkedIn. View source version on Contacts Media Contact: Christie BarnhartSenior Manager, External CommunicationsCell: Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
07-05-2025
- Business
- Business Wire
Missouri American Water Rate Order Settlement Approved by Missouri Public Service Commission
ST. LOUIS--(BUSINESS WIRE)--The Missouri Public Service Commission (MoPSC) today approved a settlement for new water and wastewater rates for Missouri American Water. The company's rate request was filed on July 1, 2024, and was primarily driven by $1.1 billion in infrastructure investment in plant and distribution system upgrades made since its last rate filing. 'We are committed to making investments in our water and wastewater systems to maintain safe, clean, reliable and affordable service to the approximately 1.6 million people in the communities we serve,' said Rich Svindland, President, Missouri American Water. 'This settlement allows for these continued investments while remaining focused on customer affordability.' The approved rates represent a total annualized revenue increase of $63 million. New rates are expected to be effective by May 31, 2025. Missouri American Water offers customers bill payment assistance programs including a payment installment plan and budget billing options available on the customer MyWater portal at Income-eligible customers may also apply for assistance through the company's Help to Others (H 2 O) Program. More information on bill payment assistance can be found on the company's website here. Customers will receive information about the new rates on their Missouri American Water bill. Information will also be available on the company's website here under Customer Service Billing, our Water and Wastewater Rates. American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water's 6,700 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit and join American Water on LinkedIn, Facebook, X and Instagram. Missouri American Water Missouri American Water, a subsidiary of American Water, is the largest regulated water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.6 million people. For more, visit and follow Missouri American Water on X, Facebook, Instagram, YouTube and LinkedIn. AWK-IR
Dominion Post
07-05-2025
- Business
- Dominion Post
PSC denies West Virginia American Water proposal to automatically enroll customers in paperless billing
dbeard@ MORGANTOWN – West Virginia American Water's quest to channel most of its customers into paperless billing has failed – with the Public Service Commission this week denying the request WVAW put forth last June. WVAW wanted to turn its 'opt in' paperless billing option to 'opt out,' saying it's convenient, has been successful in other parent company territories and could save lots of money. But PSC staff said the proposal is unreasonable under state code and could potentially harm customers who are less tech savvy or lack connectivity, by effectively forcing them into a billing method they may not understand or want. An administrative law judge sided with PSC staff and denied WVAW's request, but WVAW disputed the order. The PSC said in its Wednesday order, 'The commission understands and appreciates the benefits of paperless billing that the company has outlined in this case. … However, paperless billing should continue to be an affirmative or 'opt in' choice for utility customers in West Virginia.' The PSC said WVAW should focus on other methods to encourage customers to choose paperless billing and to promote the benefits it believes come with paperless billing. It should consider incentivizing enrollment in paperless billing by offering a fair discount to customers who enroll. During the course of the case, WVAW said it has 171,000 customers and 44,000 are enrolled in paperless billing. It estimated another 65,000 would be eligible to switch over to paperless. Customers eligible to be automatically enrolled would be those who have a valid email or text contact on file and are registered on WVAW's 'MyWater' portal. The company would send several notices to them announcing the automatic enrollment and provide an online link to opt out, followed by a mail notice with another opt-out opportunity. Low-income customers and those who have a 'do not solicit' flag on their accounts would not be included. WVAW said the move could save it $490,000 in annual print and postage costs, if all eligible customers enrolled. In the face of PSC staff opposition, it offered to launch a 12-month pilot program. PSC argued that the program is unreasonable, flawed and poorly supported. A customer who has a MyWater account doesn't necessarily use it or ever wants to use it. Many people have secondary email accounts they rarely access. And WVAW has customers without reliable internet. Staff said it 'believes that customers who did not 'opt in' should be burdened with the task of having to jump through hoops to 'opt out' of a program that they have already rejected.' Central to the case was a prior case where Frontier wanted to start a similar program and impose a $2.99 monthly paper billing fee, which the PSC determined was unjustly discriminatory to seniors and those unfamiliar with paperless billing. Staff argued that while there is no fee involved in the WVAW case, the principle remains the same and PSC's Frontier order applies here. WVAW countered that since no feel is involved, the Frontier case was irrelevant. The administrative law judge said in his December decision that the Frontier case applied, and utilities should 'encourage' customers to opt in, and that WVAW's automatic enrollment with an opt out was unreasonable, despite the safeguards the company proposed. In its order, the PSC directed WVAW to file a report in six months indicating how many additional customers have enrolled in paperless billing. And it reminded the company that it may not impose a fee for paper bills.
Yahoo
10-03-2025
- Business
- Yahoo
California American Water Highlights Digital Options to Manage Your Account and Stay Informed
SAN DIEGO, March 10, 2025--(BUSINESS WIRE)--California American Water shares how customers can easily manage their account and locate information at any time of the day, by using its online self-service customer portal, MyWater, and the company website. "Customers are the center of everything we do," said California American Water's Vice President of Operations Garry Hofer. "As part of that mission, we want to make their interactions with us as effortless and efficient as possible. By providing customer service and information through our online tools, we enable our customers to do business when they want to, not just during regular business hours." Here are some ways to easily access information using these digital tools: Manage your account, payments, and financial assistance MyWater: View and pay your bill, sign up for Auto Pay and Paperless Billing, enroll in payment assistance, and turn service on and off. Billing and Payment Info: Pay your bill online, as well as by phone, by mail, in person, or through a third party. Customer Assistance Programs: Learn more about the payment options and assistance programs available to help pay your bill. Virtual Assistant (888-237-1333, Monday – Friday, 7 a.m. to 7 p.m.): Call to obtain account information, make a one-time bill payment, or enroll in AutoPay and Paperless Billing. Stay Informed with Alerts and Notifications Alerts: Use our interactive Customer Advisory Map to find alerts near you. Report Emergencies: Submit reports about water-related emergencies. MyWater: Manage contact information and notification preferences to receive alerts, view customized service alerts, and report water-related emergencies. Water Quality and Conservation Information Water Quality Reports: Provided on an annual basis, learn more about the quality of source water in our systems by entering your zip code. Wise Water Use: Learn tips for reducing usage and protecting our source waters. MyWater: View up to three years' worth of water usage data and conservation tips. Learn more about California American Water here. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water's 6,700 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit and join American Water on LinkedIn, Facebook, X and Instagram. About California American Water California American Water, a subsidiary of American Water, provides high-quality and reliable water and wastewater services to approximately 700,000 people. For more information, visit and follow California American Water on LinkedIn, Facebook, X, and Instagram. View source version on Contacts Evan JacobsExternal 707.495.6135 Sign in to access your portfolio
