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Scottish Sun
6 days ago
- Business
- Scottish Sun
Corfu hotel hits back Brit gran who moaned about lack of ‘English food'…& says she even made complaint about the WEATHER
The hotel manager claims the 'sarcastic and dismissive' OAP was just looking for compensation CHIPS ARE DOWN Corfu hotel hits back Brit gran who moaned about lack of 'English food'…& says she even made complaint about the WEATHER Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) A CORFU hotel boss has accused a Brit gran for "fabricating complaints" after she moaned her stay was a "nightmare" thanks to "no bacon, sausages or chips". The OAP was accused by the hotel of fishing for compensaion - and the manager even claiming she had blamed the staff for bad weather. Sign up for Scottish Sun newsletter Sign up 8 Susan Edwards, from near Newcastle, kicked up a stink about the lack of English food in a Greek hotel Credit: NCJ MEDIA 8 She took pictures of the grub on offer and went public with her complaints Credit: Susan Edwards/NCJ MEDIA 8 Susan was particularly concerned by the lack of bacon, sausages and chips Credit: Susan Edwards/NCJ MEDIA Susan Edwards, 69, from Westerhope, Newcastle upon Tyne, said her seven-night stay at the Lido Corfu Sun Hotel on the Greek island was the "worst holiday" she'd ever been on. She told Chronicle Live there was "no English food" on the all-inclusive menu and she was "sick to death of looking at rice" by the end. The grumbling gran was also dismayed at only being offered chips "one day out of the whole lot" during her £750pp week-long stay. Now the hotel's manager, Makis Triantafyllos, has hit back - alleging Susan's complaints were a ruse to money back. read more in world news ELEPHANT IN THE ROOM Hungry elephant munches on grub after barging into grocery store He told The Sun: "From the very beginning of her stay, [Susan] demonstrated clear intent to fabricate complaints in pursuit of financial compensation, going as far as to complain about the weather." He alleged she demanded to know from the staff: "Why is it raining?" The manager claimed Susan's attitude had been "sarcastic and dismissive" to staff who did their best to accommodate her. The hotelier also fiercely defended the menu, saying the food service is "generous and diverse, offering fresh salads, fruits, hot and cold dishes daily". He fumed that Susan's account of the food was "entirely false and disrespectful to our culinary staff". And as for the "no English food" dig - Makis said the Sun Hotel offers "world-renowned and beloved Mediterranean cuisine" with other options tailored to guests' preferences - including those from the UK. Moment Brit passenger hauled off Ryanair flight heading to Corfu after mid-air brawl as plane forced to divert to Italy The spat continued over the issue of room keys. Susan said she'd asked for a second key for her daughter because she herself gets tired in the afternoons and likes to pop back for a lie down. She said the hotel told her: "No, too expensive." However, Makis said Susan was given a second room key but that it was "revoked after it was used solely to keep the electricity running - leaving the air conditioning on 24 hours a day, even with open windows and the room unoccupied." 8 The Lido Corfu Sun Hotel said it has a 'generous and diverse' menu Credit: Lido Corfu Sun 8 The hotel said it had 'many loyal, returning guests' Credit: Lido Corfu Sun 8 A pool is at the centre of the all-inclusive retreat, which hosts three events each week Credit: Lido Corfu Sun This behaviour, he explained, "violates our sustainability and energy policies". Susan also took aim at the hotel's facilities, claiming there was no entertainment at the site, which is "stuck in the middle of nowhere". She said trek down to the private beach was too steep to navigate. The hotel said the beach is "approximately 300 meters away, accessible via a path that is clearly described", and that it "hosts three weekly evening events by the pool". But it was the food and drink that most riled the bee in Susan's bonnet. She said: "On a morning you could have toast, a hard-boiled egg, or something in sauce. "For breakfast there was mozzarella and sliced tomatoes. There was no hot bacon or sausage. "We got chips one day. One day out of the whole lot. 8 The hotel boasts stunning coastal views Credit: Lido Corfu Sun 8 Corfu is extremely popular amongst Brit holidaymakers for its gorgeous coastline and bonny weather Credit: GETTY images "There was fish, sardines and rice - I was sick to death of looking at rice. "There was pasta and salads, none of this was marked [labelled]. "One night there was a Greek night and they had kebabs, I couldn't eat that." The 69-year-old has to be careful with what she eats, as she has a condition called ulcerative colitis - a long-term inflammatory bowel disease. Makis said Susan's pre-occupation with poking holes in the services "clearly indicated that she was focused on securing compensation, rather than enjoying her holiday". Hotel staff made "consistent and respectful efforts to accommodate her", he said. Makis added: "Targeting a hotel with excellent ratings (8+/10 on and 4.3/5 on Google) and many loyal, returning guests, based solely on questionable accusations, is both unfair and damaging." After receiving Susan's complaint, a TUI UK & I spokesperson said: "Our priority is to ensure customers have the best possible holiday experience, so we are sorry to hear that Mrs Edwards felt dissatisfied with her holiday. "We have been in touch directly with Mrs Edwards to come to a resolution." The travel company offered her £100 in holiday vouchers - but Susan claims some people were offered more after complaining, and so declined the olive branch.
The Irish Sun
6 days ago
- Business
- The Irish Sun
Corfu hotel hits back Brit gran who moaned about lack of ‘English food'…& says she even made complaint about the WEATHER
A CORFU hotel boss has accused a Brit gran for "fabricating complaints" after she moaned her stay was a "nightmare" thanks to "no bacon, sausages or chips". The OAP was accused by the hotel of fishing for compensaion - and the manager even claiming she had blamed the staff for bad weather. 8 Susan Edwards, from near Newcastle, kicked up a stink about the lack of English food in a Greek hotel Credit: NCJ MEDIA 8 She took pictures of the grub on offer and went public with her complaints Credit: Susan Edwards/NCJ MEDIA 8 Susan was particularly concerned by the lack of bacon, sausages and chips Credit: Susan Edwards/NCJ MEDIA Susan Edwards, 69, from Westerhope, Newcastle upon Tyne, said her seven-night stay at the Lido Corfu Sun Hotel on the Greek island was She told The grumbling gran was also dismayed at only being offered chips "one day out of the whole lot" during her £750pp week-long stay. Now the hotel's manager, Makis Triantafyllos, has hit back - alleging Susan's complaints were a ruse to money back. read more in world news He told The Sun: "From the very beginning of her stay, [Susan] demonstrated clear intent to fabricate complaints in pursuit of financial compensation, going as far as to complain about the weather." He alleged she demanded to know from the staff: "Why is it raining?" The manager claimed Susan's attitude had been "sarcastic and dismissive" to staff who did their best to accommodate her. The hotelier also fiercely defended the menu, saying the food service is "generous and diverse, offering fresh salads, fruits, hot and cold dishes daily". Most read in The Sun He fumed that Susan's account of the food was "entirely false and disrespectful to our culinary staff". And as for the "no English food" dig - Makis said the Sun Hotel offers "world-renowned and beloved Mediterranean cuisine" with other options tailored to guests' preferences - including those from the UK. Moment Brit passenger hauled off Ryanair flight heading to Corfu after mid-air brawl as plane forced to divert to Italy The spat continued over the issue of room keys. Susan said she'd asked for a second key for her daughter because she herself gets tired in the afternoons and likes to pop back for a lie down. She said the hotel told her: "No, too expensive." However, Makis said Susan was given a second room key but that it was "revoked after it was used solely to keep the electricity running - leaving the air conditioning on 24 hours a day, even with open windows and the room unoccupied." 8 The Lido Corfu Sun Hotel said it has a 'generous and diverse' menu Credit: Lido Corfu Sun 8 The hotel said it had 'many loyal, returning guests' Credit: Lido Corfu Sun 8 A pool is at the centre of the all-inclusive retreat, which hosts three events each week Credit: Lido Corfu Sun This behaviour, he explained, "violates our sustainability and energy policies". Susan also took aim at the hotel's facilities, claiming there was no entertainment at the site, which is "stuck in the middle of nowhere". She said trek down to the private beach was too steep to navigate. The hotel said the beach is "approximately 300 meters away, accessible via a path that is clearly described", and that it "hosts three weekly evening events by the pool ". But it was the food and drink that most riled the bee in Susan's bonnet. She said: "On a morning you could have toast, a hard-boiled egg, or something in sauce. "For breakfast there was mozzarella and sliced tomatoes. There was no hot bacon or sausage. "We got chips one day. One day out of the whole lot. 8 The hotel boasts stunning coastal views Credit: Lido Corfu Sun 8 Corfu is extremely popular amongst Brit holidaymakers for its gorgeous coastline and bonny weather Credit: GETTY images "There was fish, sardines and rice - I was sick to death of looking at rice. "There was pasta and salads, none of this was marked [labelled]. "One night there was a Greek night and they had kebabs, I couldn't eat that." The 69-year-old has to be careful with what she eats, as she has a condition called ulcerative colitis - a long-term inflammatory bowel disease. Makis said Susan's pre-occupation with poking holes in the services "clearly indicated that she was focused on securing compensation, rather than enjoying her holiday". Hotel staff made "consistent and respectful efforts to accommodate her", he said. Makis added: "Targeting a hotel with excellent ratings (8+/10 on and 4.3/5 on Google) and many loyal, returning guests, based solely on questionable accusations, is both unfair and damaging." After receiving Susan's complaint, a TUI UK & I spokesperson said: "Our priority is to ensure customers have the best possible holiday experience, so we are sorry to hear that Mrs Edwards felt dissatisfied with her holiday. "We have been in touch directly with Mrs Edwards to come to a resolution." The travel company offered her £100 in holiday vouchers - but Susan claims some people were offered more after complaining, and so declined the olive branch.
Metro
6 days ago
- Health
- Metro
British gran stunned to find her Corfu hotel 'doesn't serve English food'
Susan Edwards, 69, set off for a seven-night stay at the Lido Corfu Sun Hotel (Picture: NCJ Media) A British grandma has been left more than disappointed on her dream all-inclusive holiday to Corfu after there was no English food. Susan Edwards, 69, set off for a seven-night stay at the Lido Corfu Sun Hotel in May with her three cousins and daughter. But the holiday, which cost them £750 each, was 'horrendous from the minute they got there'. The family were expecting impressive meals and drinks on tap, but were left paying €1.50 for water. Due to her ulcerative colitis, Susan, from Westerhope, Newcastle upon Tyne, was unable to eat much of the food on offer, and was upset chips were only available one night out of their week stay. Sign up for all of the latest stories Start your day informed with Metro's News Updates newsletter or get Breaking News alerts the moment it happens. Susan told Chronicle Live: 'On a morning you could have toast, a hard-boiled egg, or something in sauce. The food on offer was 'horrendous' (Picture: Susan Edwards/NCJ MEDIA) Due to her ulcerative colitis, Susan was unable to eat much of the food on offer (Picture: Susan Edwards/NCJ MEDIA) Susan has said she will never book another holiday with TUI again (Picture: NCJ MEDIA) 'We got chips one day. One day out of the whole lot. There was fish, sardines and rice – I was sick to death of looking at rice. 'There was pasta and salads, none of this was marked [labelled]. One night there was a Greek night and they had kebabs, I couldn't eat that. 'It's the worst holiday I've ever been on.' The only all-inclusive drinks that were on offer were wine, lager, ouzo or brandy, leaving Susan to pay extra for a Bacardi and Coke. She said: 'By the time we paid £750 for the holiday, €70 tourist tax for me and my daughter and an extra £450 for both of our meals, I could have been to the Caribbean on that.' TUI UK & I said: 'Our priority is to ensure customers have the best possible holiday experience, so we are sorry to hear that Mrs Edwards felt dissatisfied with her holiday. 'We have been in touch directly with Mrs Edwards to come to a resolution.' Get in touch with our news team by emailing us at webnews@ For more stories like this, check our news page. Arrow MORE: Corfu is a terrible tourist trap, but this Greek village captured my heart Arrow MORE: Is it safe to travel to Turkey right now? Latest advice after 5.8 magnitude earthquake Arrow MORE: British woman killed after car crashes into bakery on popular holiday island
Scottish Sun
03-06-2025
- Health
- Scottish Sun
No chips, no bacon and no sausages… Brit gran's holiday hell as she moans Corfu resort ‘didn't have any English food'
It was local nosh or nothing for Susan Edwards and her family 'I DON'T EAT KEBABS' No chips, no bacon and no sausages… Brit gran's holiday hell as she moans Corfu resort 'didn't have any English food' A BRITISH gran's dream holiday to Corfu fell flat because her all-inclusive resort "didn't have any English food" on offer. Susan Edwards, 69, from Westerhope, Newcastle upon Tyne, vowed she'll never book with TUI again after being less than impressed with the grub on offer. Advertisement 5 Susan Edwards from Westerhope had a 'nightmare' holiday in Corfu Credit: NCJ MEDIA 5 The £750pw all-inclusive served nothing but local nosh Credit: Susan Edwards/NCJ MEDIA 5 Susan vowed she won't be booking with Tui again after the holiday flop Credit: Susan Edwards/NCJ MEDIA Susan jetted off in May with three cousins and her daughter for a seven-night stay at the Lido Corfu Sun Hotel on the Greek island. They were looking forwards to a week of relaxation, but the ordeal "horrendous from the minute they got there," Susan said. After paying £750 each for the week, the sun-seekers were expecting slap-up meals and drinks on tap. But Susan told Chronicle Live: "There was no food we could eat and we couldn't have anything to drink. We had to pay €1.50 for water." Advertisement After a tiring journey - and a long ramp to reach the hotel reception - they were more than ready for food and refreshment when they arrived at around 2pm. But, to their horror, hotel staff said food would not be served to guests until 5pm. And when it finally emerged, it was a measly "one-inch square of baklava", Susan claims. But that was just the beginning of her woes. Advertisement The following day, the family discovered there was "no English food" on offer whatsoever. Instead, Susan said: "On a morning you could have toast, a hard-boiled egg, or something in sauce." Moment Brit passenger hauled off Ryanair flight heading to Corfu after mid-air brawl as plane forced to divert to Italy She continued: "For breakfast there was mozzarella and sliced tomatoes. There was no hot bacon or sausage." If there's one thing you expect wherever you go in the world, it's a plate of chips. Advertisement But not so at the Lido Corfu Sun Hotel. Susan told the site: "We got chips one day. One day out of the whole lot. "There was fish, sardines and rice - I was sick to death of looking at rice. 5 All Susan wanted was a hot sausage or bacon Credit: Susan Edwards/NCJ MEDIA Advertisement 5 Susan's nightmare played out at the Lido Corfu Sun Hotel Credit: NCJ MEDIA "There was pasta and salads, none of this was marked [labelled]. One night there was a Greek night and they had kebabs, I couldn't eat that. "It's the worst holiday I've ever been on." There are some foods Susan can't eat because she has ulcerative colitis. Advertisement And she didn't fair any better on the drinks front. The all-inclusive drinks were wine, lager, ouzo, or brandy. Susan would plump for a Bacardi and Coke, but her only option was to pay €9 for a knock-off brand. She said: "By the time we paid £750 for the holiday, €70 tourist tax for me and my daughter and an extra £450 for both of our meals, I could have been to the Caribbean on that." Advertisement It was thumbs down for the hotel's facilities as well. Susan said there was no entertainment as the site, which is "stuck in the middle of nowhere", and the 150-yard trek down to the private beach was too steep to navigate. The family has travelled with TUI plently of times, usually to Spain, and they had always been reassured by the firm's experience in curating trips. But after the Corfu cock-up, Susan doesn't think she can stick with the company. Advertisement They offered her £100 in holiday vouchers - but Susan claims some people were offered more after complaining and declined the olive branch. A TUI UK & I Spokesperson said: "Our priority is to ensure customers have the best possible holiday experience, so we are sorry to hear that Mrs Edwards felt dissatisfied with her holiday. We have been in touch directly with Mrs Edwards to come to a resolution."
The Irish Sun
03-06-2025
- Health
- The Irish Sun
No chips, no bacon and no sausages… Brit gran's holiday hell as she moans Corfu resort ‘didn't have any English food'
A BRITISH gran's dream holiday to Corfu fell flat because her all-inclusive resort "didn't have any English food" on offer. Susan Edwards, 69, from Westerhope, Newcastle upon Tyne, vowed she'll never book with TUI again after being less than impressed with the grub on offer. 5 Susan Edwards from Westerhope had a 'nightmare' holiday in Corfu Credit: NCJ MEDIA 5 The £750pw all-inclusive served nothing but local nosh Credit: Susan Edwards/NCJ MEDIA 5 Susan vowed she won't be booking with Tui again after the holiday flop Credit: Susan Edwards/NCJ MEDIA Susan jetted off in May with three cousins and her daughter for a seven-night stay at the Lido Corfu Sun Hotel on the Greek island. They were looking forwards to a week of relaxation, but the ordeal "horrendous from the minute they got there," Susan said. After paying £750 each for the week, the sun-seekers were expecting slap-up meals and drinks on tap. But Susan told read more in world news After a tiring journey - and a long ramp to reach the hotel reception - they were more than ready for food and refreshment when they arrived at around 2pm. But, to their horror , hotel staff said food would not be served to guests until 5pm. And when it finally emerged, it was a measly "one-inch square of baklava", Susan claims. But that was just the beginning of her woes. Most read in The Sun The following day, the family discovered there was "no English food" on offer whatsoever. Instead, Susan said: "On a morning you could have toast, a hard-boiled egg, or something in sauce." Moment Brit passenger hauled off Ryanair flight heading to Corfu after mid-air brawl as plane forced to divert to Italy She continued: "For breakfast there was mozzarella and sliced tomatoes. There was no hot bacon or sausage." If there's one thing you expect wherever you go in the world, it's a plate of chips. But not so at the Lido Corfu Sun Hotel. Susan told "There was fish, sardines and rice - I was sick to death of looking at rice. 5 All Susan wanted was a hot sausage or bacon Credit: Susan Edwards/NCJ MEDIA 5 Susan's nightmare played out at the Lido Corfu Sun Hotel Credit: NCJ MEDIA "There was pasta and salads, none of this was marked [labelled]. One night there was a Greek night and they had kebabs, I couldn't eat that. "It's the worst holiday I've ever been on." There are some foods Susan can't eat because she has ulcerative colitis. And she didn't fair any better on the drinks front. The all-inclusive drinks were wine, lager, ouzo, or brandy. Susan would plump for a Bacardi and Coke, but her only option was to pay €9 for a knock-off brand. She said: "By the time we paid £750 for the holiday , €70 tourist tax for me and my daughter and an extra £450 for both of our meals, I could have been to the Caribbean on that." It was thumbs down for the hotel's facilities as well. Susan said there was no entertainment as the site, which is "stuck in the middle of nowhere", and the 150-yard trek down to the private beach was too steep to navigate. The family has travelled with TUI plently of times, usually to Spain, and they had always been reassured by the firm's experience in curating trips. But after the Corfu cock-up, Susan doesn't think she can stick with the company. They offered her £100 in holiday vouchers - but Susan claims some people were offered more after complaining and declined the olive branch. A TUI UK & I Spokesperson said: "Our priority is to ensure customers have the best possible holiday experience, so we are sorry to hear that Mrs Edwards felt dissatisfied with her holiday. We have been in touch directly with Mrs Edwards to come to a resolution."
