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Yahoo
2 days ago
- Business
- Yahoo
Coaching seen as key priority for the future workplace, yet more than half of business leaders lack the formal training
Coaching (34%) emerges as one of the top initiatives business leaders foresee their organisation prioritising in the next five years. Majority of business leaders (94%) and employees (92%) believe that coaching benefits individuals across all levels and job roles, with most viewing it as essential for personal and professional development (85% of leaders, 80% of employees). About nine in ten business leaders and employees agree that all leaders should possess coaching skills (90% business leaders, 92% employees). However, a quarter (27%) of business leaders neither have the skills to coach nor have received formal training. Over half of business leaders (55%) report having the skills to coach but have not received formal training to be a certified coach. About three in four business leaders (74%) and around half of employees (52%) are interested in developing coaching skills to support others in their organisation, even if they do not plan on becoming a full-time coach. SINGAPORE, June 12, 2025 /PRNewswire/ -- In today's dynamic workplace, coaching (34%) emerges as one of the top initiatives business leaders foresee their organisation prioritising in the next five years, alongside training (41%), and feedback mechanisms (38%). According to the majority of business leaders (94%) and employees (92%), individuals across all levels and job roles can benefit from coaching, with most perceiving it as important for their personal and professional development (85% of business leaders, 80% of employees). In driving organisational growth, about nine in ten business leaders and employees (90% business leaders, 92% employees) agree that all leaders should possess coaching skills. Yet, a quarter of business leaders (27%) lack both coaching skills and formal training, while over half (55%) report having the relevant skills but are not formally certified. Moreover, there is interest in developing coaching skills not only among business leaders but also employees, highlighting that coaching is an in-demand skill across the workforce. About three in four business leaders (74%) and around half of employees (52%) are interested in developing coaching skills to support others in their organisation, even if they do not plan on becoming a full-time coach. These are some of the key findings from NTUC LearningHub's Leadership and Coaching Report, based on a survey involving 150 business leaders and 300 full-time working professionals. The report investigates the essential skills and competencies that leaders must cultivate, while exploring the critical role of coaching in talent and organisational development across all levels and roles. In developing their own capabilities, nearly nine in ten business leaders (17% very important, 71% important) and employees (17% very important, 71% important) believe coaching is essential in bridging the gaps in their personal leadership skills. Powerful questioning (51% business leaders, 40% employees), relationship management (47% business leaders, 47% employees), effective communication (44% business leaders, 59% employees), active listening (38% business leaders, 49% employees) and giving constructive feedback (39% business leaders, 48% employees) are the top five coaching-related technical skills both business leaders and employees find useful. In addition, about two in three business leaders (13% very interested, 53% interested) and about two in five employees (4% interested, 36% interested) are interested in becoming certified coaches. The top coaching areas that both leaders and employees are keen to specialise in include leadership coaching (51% business leaders, 29% employees), team performance coaching (39% business leaders, 25% employees), career coaching (35% business leaders, 34% employees), and personal/life coaching (30% business leaders, 37% employees). Commenting on the report's findings, Mr Amos Tan, Assistant Chief Executive and Chief Core Skills Officer, NTUC LearningHub, says, "The findings from the report underscore that coaching has evolved from a "nice to have" skill to a vital enabler of effective leadership, equipping leaders to strengthen team dynamics and navigate complex challenges in today's world with agility. At the same time, coaching skills are not exclusively for leaders, as employees can also develop these skills to uplift peers and support others at the workplace. Organisations should leverage this keen interest in learning to use coaching as a powerful catalyst for individual growth and organisational success, through active listening, purposeful questioning and thoughtful guidance. Therefore, coaching initiatives should be designed to be accessible and inclusive, ensuring widespread impact such that every employee can benefit. By placing coaching and leadership development at the forefront, businesses can nurture resilient leadership, build high-performing teams, and unlock the potential of their workforce both in the present and over the long term." To download the Leadership and Coaching Report, please visit To find out more about the courses, training, and grants, please contact NTUC LearningHub at About NTUC LearningHub NTUC LearningHub is the leading Continuing Education and Training provider in Singapore which aims to transform the lifelong employability of working people. Since our corporatisation in 2004, we have been working with employers and individual learners to provide learning solutions in areas such as Infocomm Technology, Generative AI & Cloud, Healthcare, Retail & Food Services, Employability & Literacy, Business Excellence, Workplace Safety & Health, Security, Human Resources & Coaching and Foreign Workers Training. To date, NTUC LearningHub has helped over 34,000 organisations and achieved more than 3.2 million training places across more than 1,000 courses with a pool of about 1,000 certified trainers. As a Total Learning Solutions provider to organisations, we also forge partnerships to offer a wide range of relevant end-to-end training. Besides in-person training, we also offer instructor-led virtual live classes (VLCs) and asynchronous online learning. The NTUC LearningHub Learning eXperience Platform (LXP) — a one-stop online learning platform — offers timely, bite-sized and quality content for learners to upskill anytime and anywhere. Beyond learning, LXP also serves as a platform for jobs and skills development for both workers and companies. For more information, visit View original content to download multimedia: SOURCE NTUC LearningHub Pte Ltd
Malaysian Reserve
22-05-2025
- Business
- Malaysian Reserve
Employees cite 'emotional intelligence' as key leadership gap, highlighting disconnect at the top
While four in five business leaders (83%) believe they demonstrate emotional intelligence well, only half of employees (50%) echo this sentiment with a third citing emotional intelligence (31%) as the topmost skill leaders lack. Most business leaders (86%) are confident in their ability to lead effectively and achieve organisational goals, whereas only half of employees (55%) are confident in their leaders' capabilities. The majority of business leaders believe that they understand their employees' needs (89%) and meet employees' evolving expectations well (84%). However, less than half of employees feel the same way about their leaders. Nonetheless, three in five business leaders (60%) acknowledge gaps in their leadership abilities and have identified areas for improvement, but less than half (44%) have participated in leadership training in the past year, with two in five rarely attending training (39%). SINGAPORE, May 22, 2025 /PRNewswire/ — Leaders today are expected to thrive in a dynamic and digitally driven workplace, while cultivating human-centric capabilities and competencies. While over four in five business leaders (11% very well, 72% quite well) believe they demonstrate emotional intelligence well, only half of employees believe their leaders possess the skill (2% very well, 48% quite well). According to employees, emotional intelligence (31%) is in fact the top skill they believe their leaders are lacking, followed by effective communication (30%), and people development (30%). The majority of business leaders are confident in their ability to lead effectively and achieve organisational goals (13% very confident, 73% quite confident). However, only half of employees are confident in their leaders' capabilities (3% very confident, 52% quite confident). This disconnect between the two groups is evident in how most business leaders believe they understand their employees' needs (17% very well, 72% quite well) and meet their evolving expectations (11% very well, 73% quite well). Yet, less than half of the employees share the same sentiment, where 46% agree leaders understand their needs 'very well' or 'quite well', and 45% agree leaders meet their evolving expectations 'very well' or 'quite well'. These are some of the key findings from NTUC LearningHub's Leadership and Coaching Report, which investigates the essential skills and competencies that future leaders must cultivate, while exploring the critical role of coaching in driving individual and organisational growth across all levels and roles. Based on a survey involving 150 business leaders and 300 full-time working professionals, the report also examines how organisations can develop and sustain strong leadership pipelines by leveraging people-centric approaches and emotional intelligence to build resilient, high-performing teams. More than nine in ten business leaders (41% very important, 51% quite important), as well as employees (32% very important, 56% quite important) view emotional intelligence as important in leadership. Business leaders cite the ability to communicate more effectively (55%), make better decisions (55%), be more flexible and adaptable to changes (53%), build strong relationships with employees (51%), and motivate employees more effectively (50%) as the top reasons why they perceive emotional intelligence as important for leaders. While employees voice similar sentiments, they also highlight the ability to better manage and resolve conflicts (65%) and react to challenges or highly pressurising situations calmly (58%) as other key reasons. The perception divide also shows up in leadership styles where business leaders are most likely to apply democratic leadership (40%), followed by situational leadership (39%), and laissez-faire leadership (31%). Meanwhile, employees ranked situational leadership (44%) as their most preferred leadership style above democratic leadership (43%) and transformational leadership style (41%). Consequently, business leaders have to contend with keeping their teams engaged and motivated (38%), managing relationships with employees (35%), and balancing performance with employee well-being (29%) in today's workplace. This is also accompanied by other challenges cited such as developing future leaders (29%) and adapting to change and uncertainty (28%). Despite the perception divides, three in five business leaders (60%) acknowledge gaps in their leadership abilities and have identified areas for improvement. However, less than half of business leaders (44%) have participated in relevant training to enhance their leadership skills in the past year, with two in five (39%) rarely attending training. Lack of time (48%), high workload (47%), and lack of motivation (31%) are among the top challenges business leaders face when participating in leadership training programmes. Yet, there is a desire for frequent training, as about two in five business leaders (38%) express a desire for more frequent training to develop their leadership skills. Three in four business leaders (9% very effective, 67% quite effective) also believe that the leadership training they received was effective in developing their abilities. Commenting on the report's findings, Mr Jeremy Ong, Chief Executive Officer, NTUC LearningHub, says, 'The apparent disconnect between leaders and employees highlights an urgent need for leadership to evolve in tandem with workforce expectations. As leadership expectations broaden beyond formal roles, organisations are looking to cultivate a culture where more employees feel empowered to take initiative, make decisions, and contribute to team direction. Technical skills alone are no longer enough today, as a more balanced and human-centric approach towards leadership has become a key competency that will enable leaders to adopt the right leadership approach, connect meaningfully with their team, sustain employee engagement, and ultimately drive organisational success. Therefore, it is important for leaders to continuously improve themselves through learning and development as a strategic imperative to bridge existing skills gaps and nurture future emotionally intelligent and visionary leaders'. To download the Leadership and Coaching Report, please visit To find out more about the courses, training, and grants, please contact NTUC LearningHub at ### END ### About NTUC LearningHub NTUC LearningHub is the leading Continuing Education and Training provider in Singapore which aims to transform the lifelong employability of working people. Since our corporatisation in 2004, we have been working with employers and individual learners to provide learning solutions in areas such as Infocomm Technology, Generative AI & Cloud, Healthcare, Retail & Food Services, Employability & Literacy, Business Excellence, Workplace Safety & Health, Security, Human Resources & Coaching and Foreign Workers Training. To date, NTUC LearningHub has helped over 34,000 organisations and achieved more than 3.2 million training places across more than 3,000 courses with a pool of about 1,000 certified trainers. As a Total Learning Solutions provider to organisations, we also forge partnerships to offer a wide range of relevant end-to-end training. Besides in-person training, we also offer instructor-led virtual live classes (VLCs) and asynchronous online learning. The NTUC LearningHub Learning eXperience Platform (LXP) — a one-stop online learning platform — offers timely, bite-sized and quality content for learners to upskill anytime and anywhere. Beyond learning, LXP also serves as a platform for jobs and skills development for both workers and companies. For more information, visit Press Contact Zulaikha Zulkiflee Senior Manager, Brand & CommunicationsEmail: zulaikha@ Steven Lee Senior Executive, Comms & Event ManagementEmail:
CNA
19-05-2025
- Business
- CNA
Pivoting with purpose: How upskilling empowered these career comebacks
When Mr Lionel Hong Weide found himself struggling to land a job in the tech industry in 2023, it was a sobering moment. Despite years of experience as a project coordinator in digital education and website development, coupled with a solid list of professional achievements, the job hunt was tougher than expected. Mr Hong's story isn't unique. As companies grapple with the impact of the volatile global economy, many workers are beginning to feel the squeeze. With more workers upskilling and reskilling to build career resilience, NTUC LearningHub – one of Singapore's largest continuing education and training providers – is supporting this transition with train-and-place courses under the SkillsFuture Career Transition Programme (SCTP). Courses are currently offered in three growth sectors – technology, healthcare and retail. Mr Hong, along with two mid-career workers, share how the SCTP with NTUC LearningHub has enabled them to pivot and progress in their careers. EXPANDING SKILL SETS BEYOND TECH FOR MORE OPPORTUNITIES Keen to broaden his portfolio with capabilities such as building wireframe products and mobile app prototypes, Mr Hong enrolled in NTUC LearningHub's SCTP Associate UI/UX Designer course. There, he earned the Human Factors International Certified Usability Analyst certification – a valuable credential that strengthened his technical foundation. As the course progressed, Mr Hong discovered it offered much more than just hard skills. Through team-based activities and real-world scenarios, he developed stronger collaboration and communication abilities, rounding out a holistic skill set that made him a more competitive job candidate. For example, Mr Hong and his course mates worked through differing perspectives to co-develop solutions that met their shared objectives – a process that sharpened his problem-solving, critical thinking and interpersonal skills. Armed with both technical and soft skills, Mr Hong now thrives as a technical project manager at an IT services company. He secured the role last year, shortly after completing another course at NTUC LearningHub – Project Management Professional. 'In my current job, I am able to provide insights on how product features can be improved,' he shared. 'I've contributed ideas on accessibility, including features that better support colour-blind users.' Mr Hong embraces lifelong learning as a strategy for career growth. After being seconded to a company providing carbon reduction solutions in 2024, he identified an opportunity to grow in the green sector. To build on this, he completed the Certified Sustainability Practitioner programme at NTUC LearningHub. The following year, he earned a Practitioner Certificate in Personal Data Protection, qualifying him to serve as a data protection officer. 'Beyond boosting my employability, being exposed to up-to-date course materials and new networks at NTUC LearningHub gave me fresh insights and reshaped my thinking,' reflected Mr Hong. With the IT sector rapidly evolving, Mr Mohammad Redza, in his 40s, started exploring industry-recognised certifications to keep pace with changes in the desktop support domain, where he had built a 15-year career. 'I saw peers around me being laid off,' he added. 'That made it even more urgent for me to upskill and get the right qualifications to stay relevant in the ever-changing IT landscape. These certifications could also help me progress towards becoming a team lead.' He enrolled in the SCTP Desktop Support Engineer programme at NTUC LearningHub, seeing the certifications offered as a way to strengthen his resume and skill sets. Although he had prior IT experience, certain modules – such as the Network+ (Plus) Certification – were challenging. But by seeking guidance from trainers and peers throughout his course, Mr Redza successfully completed his certifications and capstone projects. Along the way, he also built industry connections, which he believes will be useful in the future. 'I would say to others, there is always support available – you just need to ask,' he said. 'It's encouraging that NTUC LearningHub provides a platform where we can upskill, network and earn relevant certifications.' Today, Mr Redza is an IT support specialist at a company involved in marine telecommunications. He plans to continue upskilling himself to earn industry-relevant certifications, believing that staying up to date with evolving technologies is key to career resilience. 'The SCTP helped me take the first step towards career growth – but I'm not stopping here. I want to be the one shaping my own path,' he said. After Mdm Lim Hui Ling's husband suffered a stroke in 2023, she devoted herself fully to supporting his recovery. The experience was both a challenge and a source of inspiration for her, she recalled. 'Seeing the dedication of the physiotherapists who helped my husband on his mobility recovery journey made me want to give back to the community, too,' explained the 52-year-old. With her children grown and 20 years spent as a full-time homemaker after leaving her role as an early childhood educator, she felt it was time to rejoin the workforce. While the idea of returning to work after a long break was daunting, the SCTP Certificate in Therapy Support (Healthcare) at NTUC LearningHub helped ease the transition. The programme boosted her confidence and equipped her with the necessary skills that ultimately led to a role in the healthcare sector. Today, Mdm Lim is a therapy aide at a rehabilitation centre, where she guides patients through tailored exercises and circuit routines, and documents their daily progress. 'The SCTP's hands-on training and role-playing activities taught me vital skills – from patient mobility support and safety protocols to therapy techniques,' she shared. 'The course also helped me become a more confident communicator with patients.' Mdm Lim acknowledged that upskilling takes dedication but said that each milestone is worth celebrating. 'Be patient with yourself. Don't be afraid to ask for help from mentors and colleagues,' she shared. 'Lifelong learning is worthwhile because it empowers you to grow, adapt and make a difference in people's lives.'
