Latest news with #NancyKaatz
The Sun
4 days ago
- Business
- The Sun
Pilot with major US airline slams his own company after making damning confession over ‘failures' on intercom
A PILOT with a major US airline has slammed his own company as he addressed passengers on his plane's intercom system. He did his best to settle disgruntled passengers during a four-hour flight. 1 Passengers were forced to take a long flight without drinks or snacks and were not happy with just water. But a United pilot stepped out of the cockpit and addressed travelers face-to-face to address their concerns. 'We have not done you right,' confessed the captain in a viral video shared by TikToker, Nancy Kaatz. The heartfelt clip went viral as viewers applauded the former United States Air Force pilot, for handling the difficult situation with sincerity and sensitivity. He said: 'I am disappointed in my company, and the way that we failed you today. "You have put food on my table for the last twenty six years. "If you had any idea how much those ten kids ate, you would understand the depth of my sincerity. 'If I were in charge, there would have been a cart full of goodies for you out — at least in the gate area. He went on to explain to passengers that the refreshment free ride was an awful effect of a company 'switch,' which left their flight lacking treats. He then then encouraged customers to offer feedback to United, letting executives know 'the impact' the airline's mistake has had on their journey. Pigeons caused chaos on a Delta Airlines flight Saturday night at Minneapolis-Saint Paul International Airport The pilot continued: 'I also flew in the Air Force — I flew the A10 Warthog. Seven combat tours. 'I've had the opportunity to put together several teams. I'd like to put together a team today, of you, me and my crew. 'We're all going to the same place, let's have a great time doing it. 'I'm going to invite you to help me put the 'friendly' in the friendly skies. Let's be kind to each other. Let's be polite.' Viewers were quick to comment on the viral post and one said: "What a way to diffuse the situation, take accountability, and provide clear, transparent communications. "This should be a module for customer service training." Another added: "The casual 'I flew a death machine designed to get shot at and survive' lore drop in there in case anyone was feeling spicy was brilliant. "Sad we have to gentle parent so many adults anymore, but this is 100% how to do it." While a third said: "I adore this Man. We need more people like this man." This news comes after a United Airlines plane caught fire 'after hitting a rabbit' as terrified passengers screamed for help. And JetBlue and United revealed Blue Sky which is a unique consumer collaboration that links the two companies loyalty programs. Plus, a huge US airline has confirmed flights will be 'automatically delayed' through the summer – but it's good news for travelers. Finally, major US airlines are reportedly charging certain passengers more when booking tickets, according to a travel expert.
New York Post
29-05-2025
- Entertainment
- New York Post
United pilot slams his own airline after it fails to provide snacks on 4-hour flight: ‘We failed you today'
Customer disservice just won't fly with this outraged airman. On a wing and a prayer, a United Airlines pilot did his best to appease peeved passengers who were forced to take a four-hour flight sans drinks or snacks. 'We have not done you right,' confessed the captain in a viral vid, shared by content creator, Nancy Kaatz. 4 A TikTok user shared viral footage of a United Airline pilot apologizing to passengers for the company's failure to supply them with food and drinks during a four hour flight. TikTok / @im_so_nancy_ The heartfelt clip earned over 1 million views from touched TikTok watchers who applauded the fly-guy, a former United States Air Force pilot, for stepping out of the cockpit, addressing travelers face-to-face and deescalating the sticky situation with sincerity and sensitivity. Impressed commenters even vowed to protest United if the kindly cap were to get canned for speaking out against the airline, writing, 'If they fire him, we ride at dawn,' beneath the video. 'I am disappointed in my company, and the way that we failed you today,' added the unnamed aviator, a father of 10 and commercial pilot of 26 years. 'If I were in charge, there would have been a cart full of goodies for you out — at least in the gate area.' 4 The captain blamed the lack of in-flight food and drinks on a recent 'company switch.' AFP via Getty Images He went on to explain to jet-setters that the refreshment-free ride was an awful effect of a cursory company 'switch,' which left their flight lacking treats. The commander then encouraged trippers to offer feedback to United, letting executives know 'the impact' the airline's misstep has had on their experiences. 4 The pilot suggested passengers air out their grievances to United for the inconvenience and oversight. Farknot Architect – 'I also flew in the Air Force — I flew the A10 Warthog. Seven combat tours,' said the plane pro. 'I've had the opportunity to put together several teams. I'd like to put together a team today, of you, me and my crew.' 'We're all going to the same place, let's have a great time doing it,' he continued. 'I'm going to invite you to help me put the 'friendly' in the friendly skies. Let's be kind to each other. Let's be polite.' He's a pilot for the people. 4 Regular air travelers often look forward to being served an in-flight refreshment during long trips. Yaroslav Astakhov – And while in-flight food and beverage service isn't guaranteed after every takeoff, having something to nibble on during lengthy journeys is extremely important to frequenters of the friendly skies. Some passengers have become so peeved about the lack of adequate in-flight refreshments that they've started bringing their own culinary carry-on. Chloé Gray, a NYC-based lifestyle influencer, was temporarily stopped by TSA agents at Newark Liberty International Airport for packing a whole rotisserie chicken in her carry-on bag ahead of a long-haul flight to California. @im_so_nancy_ He's so cute I love him but like @United Airlines c'mon…. This ain't your first rodeo…no snacks or drinks other than water?! I literally just flew 12 hours from Japan and now have to sit on this flight for another 4 hours …. 👀 #united #unitedairlines #unitedflight #airlineproblems ♬ original sound – Nancy Kaatz Luckily for the Big Apple gal, her poultry made it past security. 'I gotta get my protein in [during] the flight,' said Gray in a virtual brag, toting her chicken from Whole Foods Market. 'This is how you give yourself a first-class experience without paying for first class.'
