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GCCs driving revenue that's the inflection point for them
GCCs driving revenue that's the inflection point for them

Time of India

time07-05-2025

  • Business
  • Time of India

GCCs driving revenue that's the inflection point for them

Representative Image (AI) Sangeeta Kumar, CEO & MD, BNP Paribas India solutions Sangeeta Kumar, CEO & MD BNP PARIBA\ Rajesh Nambiar, President, NASSCOM Representative Image (AI) Sangeeta Kumar, CEO & MD, BNP Paribas India solutions Sangeeta Kumar, CEO & MD BNP PARIBA\ Rajesh Nambiar, President, NASSCOM Representative Image (AI) 1 2 3 Business impact – inflection point Rajesh Nambiar, President, NASSCOM Ecosystem collaboration We have often said on these pages, GCCs or global capability centres – the tech and operations arms of MNCs – are one of the best things happening for India right now. They bring lots of jobs, many of them high-quality jobs, they transfer a lot of tech skills to Indians that then enable local high-tech entrepreneurship, they raise the bar on compensation, they set up world-class office facilities, many work with our educational institutions to upgrade syllabi and collaborate on R&D, and some of them are beginning to move into our smaller cities, dispersing the growth how do we see this trend going forward? What will it take to accelerate the trend? These were some questions we discussed with a panel of leaders at the Nasscom GCC Summit in Hyderabad last before that, we also discussed how we got here. As Sangeeta Kumar, MD & CEO of BNP Paribas India Solutions, said, India built trust with global corporate leaders over a long period through sheer execution excellence – delivering projects without errors, on time, without data loss. 'There are a lot of controls and processes in which India teams have done really well. So anything that gets sent to India is delivered much better than it was being done elsewhere globally,' she Nambiar, president of Nasscom, noted that Indian IT services providers, and early GCCs like those of GE and American Express also played a phenomenal role in setting these standards, with practices like Six Sigma and Agarwal, India GBS leader for Warner Brothers, who had worked at American Express in its early days here, noted that there were no Bibles called standard operating procedures or workflows when work first came to India. Developing the fundamentals of process excellence, he said, took time – they had to take employees through the journey of ₹think process', ₹think failure modes'.This accomplishment increased the influence that Indian teams had over global leaders. And that allowed them, over time, to take on bigger global roles, leadership roles, and, increasingly now, take on projects that have a business revenue impact, Nambiar noted, is the inflection point for a GCC. The biggest benefit to a GCC, he said, comes when it crosses the threshold from being part of the cost equation to a revenue equation. 'If you're a CFO sitting in New York and you're looking at some of this, it's a no brainer. But the moment you get the attention of the CEO looking at the business side and saying that, you know, this is not just an outpost that you want to leverage from a labour and cost point of view, but this is an outpost where you want to truly leverage the talent, the expertise and truly integrate it with what the corporation is trying to do and provide a better value proposition to the end customers (then you get into a different trajectory),' he indeed what the more mature GCCs are doing today. Naveen Gullapalli, who leads US biopharmaceutical company Amgen's India technology and innovation centre, noted that the centre was set up as part of an enterprise scale exercise, to bring in talent at scale. 'Amgen is looking to serve double the number of patients that we're serving. And the way to serve that is through scale across our functions,' he said the rollout of Warner Bros' Max streaming platform was the big reason for establishing the Hyderabad centre. The centre helped build the platform and is helping roll it out. 'We are in 77 countries and we hope to be in every single territory or every single geography in the world. And that's where we see our Hyderabad office playing a pivotal role, in accelerating that. And that's the impact we are making from a revenue standpoint, because the faster we are able to roll out, the faster those markets are able to come on board, and faster those subscribers can view our content,' he noted that GCCs are today being leveraged to mine the massive amounts of data available to understand industry and customer trends, and thereby make critical front-end contributions. She also said that across insurance, banking and investment, mediumscale firms too are now pivoting to India, having seen the success of the large also noted that the ecosystem has been hugely collaborative, helping each other grow. Agarwal noted that Gullapalli had hosted Warner Bros' leadership team some three or four times to help them understand the opportunities in noted the role Nasscom plays, and said cross-sectoral GCC collaborations could be useful in dealing with common issues like transfer pricing and upgrading skills.

Dr Reddys eyes global GLP-1 market with generic drug rollout on patent expiry
Dr Reddys eyes global GLP-1 market with generic drug rollout on patent expiry

Time of India

time25-04-2025

  • Business
  • Time of India

Dr Reddys eyes global GLP-1 market with generic drug rollout on patent expiry

Hyderabad: Dr Reddy's Laboratories is positioning itself to enter the lucrative GLP-1 (glucagon-like peptide-1) drug market, with plans to launch generic versions of blockbuster diabetes and obesity drugs like Semaglutide as innovator patents expire from 2026 onwards. "We are registering the products around the world, including India, and the first few generic versions will start rolling out as soon as they go off-patent. We have already made the products for testing but cannot launch until patent expiration," GV Prasad, co-chairman and managing director, Dr Reddy's said. You Can Also Check: Hyderabad AQI | Weather in Hyderabad | Bank Holidays in Hyderabad | Public Holidays in Hyderabad The company is strategically targeting markets where patents expire earliest, with India's launch timeline slightly later than Canada and Brazil, he indicated at the Nasscom GCC Summit here. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Google Brain Co-Founder Andrew Ng, Recommends: Read These 5 Books And Turn Your Life Around Blinkist: Andrew Ng's Reading List Undo The Hyderabad-based pharma major is looking at a portfolio of around 15 GLP-1 drugs that are used to treat diabetes and obesity, which it plans to roll out at various points in time based on patent expiry in different markets globally. He also highlighted the need for both innovator companies and generic manufacturers in the pharmaceutical industry . "While innovators are crucial for advancing medicine and developing new drugs, generic companies ensure affordability and drive continued innovation. Without generic competition, innovator companies might price their products very high indefinitely." "And no company can have monopoly rights forever," Prasad said, pointing out that even the development of generic alternatives comes with significant challenges, particularly in terms of research and regulatory compliance. He said while drug discovery and innovation can cost over $1 billion, even generic drug development can cost between $2-3 million per product. "Clinical development remains the major bottleneck, accounting for 80% of the total cost in bringing a new product to market. While we have new tools for monitoring and data management, the actual process of dosing patients and testing hasn't changed significantly," he said. Talking about the increasing presence of global pharma majors in Hyderabad with their global capability centres (GCCs), Prasad said this has created a problem for pharma companies as they absorb their talent. He said the industry and his company have been leveraging technologies like AI and robotics to become more productive, effective, and reduce costs.

Govt working on national framework to drive GCC expansion into smaller cities: MeitY secretary
Govt working on national framework to drive GCC expansion into smaller cities: MeitY secretary

Time of India

time23-04-2025

  • Business
  • Time of India

Govt working on national framework to drive GCC expansion into smaller cities: MeitY secretary

Hyderabad: The Union ministry of electronics & information technology (MeitY) is developing a national framework to accelerate the expansion of global capability centres (GCCs) across states, particularly in smaller cities, MeitY secretary S Krishnan said on Wednesday at the Nasscom GCC Summit in Hyderabad. Krishnan highlighted the govt's focus on promoting GCC development in smaller cities, referencing successful programmes like Karnataka's 'Beyond Bengaluru' and Tamil Nadu's 'Tidal Neo' parks. He also pointed to successful GCC operations in Kochi, Coimbatore, and various locations in Rajasthan. He said tier-2 and tier-3 cities provide notable benefits for GCCs, such as reduced operational expenses and improved staff retention, while emphasising that this initiative would not diminish existing major technology centres. "We cannot separate out and clearly make a demarcation saying this is a policy intended only for tier-2 and tier-3 cities," he said, pointing out that ease of doing business measures for GCCs would apply across India. Regarding the GCC initiative, he said, "GCCs fundamentally are about increasing the number of higher quality jobs and improving job quality. These centres bring higher-order functions and tasks to India as part of the global value chain." "More higher-order jobs of engineering, engineering R&D, product development and so on are coming into India…We believe it meets the aspirations of the youth and people looking for higher quality jobs. Ultimately, if they don't leave the country and work out of here, that also improves whatever is happening in the country because they then spend their salaries within the country and increase economic activity. Eventually, even entrepreneurship and innovation is very often born out of these GCCs," he added. He said the ministry's approach involves creating a flexible framework instead of strict policies to encourage GCC expansion across states and the strategy aims to assist states in developing their own GCC attraction policies whilst ensuring coordination between central and state authorities. Responding to industry regulatory concerns, he assured govt backing for innovation and business development. He said India's digital economy, which stood at 6-7% in 2023, is projected to increase from its current 12-13% to approximately 20% of the national economy by 2030. Regarding AI regulation, he confirmed the govt's commitment to avoid implementing regulations that might restrict innovation.

Facilitating growth of GCC is a priority for govt
Facilitating growth of GCC is a priority for govt

The Hindu

time23-04-2025

  • Business
  • The Hindu

Facilitating growth of GCC is a priority for govt

Facilitating growth of global capability centres in the country is a priority for the government as the GCCs create jobs and consequently provide a boost to the economy as well as facilitate innovation, Secretary to the Union Ministry of Electronics and Information Technology S. Krishnan said here on Wednesday. The senior official, who was speaking at the Nasscom GCC Summit, said this citing the plans of the government to spread the growth of such facilities to tier II and III cities. He also underscored how the GCCs ought to generate more higher quality jobs. 'The more higher order jobs, engineering and engineering R&D and product development coming into India is something the country welcomes,' he said. In the Union Budget for 2025-26, the government mooted a national framework for GCC as guidance to States for promoting such facilities in tier 2 cities. He said expanding to tier II and III cities would benefit the companies by way of significant cost reduction and talent retention. Tamil Nadu and Karnataka were a few States that have also launched their own programmes to push for GCCs in tier II and III cities, he said, adding the framework of the Centre is to encourage more States promote growth of such facilities in locations beyond the major cities. On the sidelines, to a query from media on the India AI Mission, Mr. Krishnan said the response to call for proposals to develop indigenous foundational AI models, including Large Language Models, has been positive. It has been extremely good with 67 proposals received in the first round and 120 in the next. He said the government is keen on promoting innovation through AI. Regulation of the emerging technology is not the priority.

Hyderabad a talent hotspot for mid-market GCCs
Hyderabad a talent hotspot for mid-market GCCs

The Hindu

time22-04-2025

  • Business
  • The Hindu

Hyderabad a talent hotspot for mid-market GCCs

Hyderabad along with Bengaluru has emerged as leading talent hotspot for global capability centres (GCCs) of mid-sized enterprises or mid-market GCCs over the last five years, contributing 25% of talent growth, Nasscom-Zinnov said in a report. Bengaluru, Hyderabad, National Capital Region (NCR) and Chennai remain leading destinations for mid-market GCCs attracting 74% of all new GCC units established. Mid-market GCCs are established by mid-sized enterprises or firms with annual global revenues typically ranging between $100 million to $1 billion. The focus of the facilities is on delivering high-value, specialised services while maintaining a leaner operational model compared to larger GCCs. While Bengaluru is a natural choice as India's largest tech workforce hub for scaling mid-market innovation centres, for Hyderabad Grade A infrastructure availability, proactive policies and lower attrition help attract the firms. 'Proactive government support, affordable [quality] infrastructure and potential to scale have made Hyderabad a rising favourite among mid-market digital and engineering GCCs,' the findings of the report showed. Chennai attracts a higher proportion of mid-market GCCs due to cost advantages, compared to other major cities, in addition to government incentives, improved infrastructure and rising talent availability. Cities such as Ahmedabad, Coimbatore, Thiruvanthapuram and Vadodara on the back of improved connectivity, relatively lower cost of living as well as cost effective tech talent and targeted incentives are attracting early stage mid-market GCCs teams, according to the findings. The report was unveiled on the opening day of a two-day Nasscom GCC Summit that got under way here. The authors of the Nasscom-Zinnov report said GCCs continue to be a key growth sector for the tech industry in India, contributing nearly one-third of the industry's total exports. Within this, mid-market GCCs are emerging as high-impact innovation hubs, driving agility, product excellence and enterprise transformation at scale. India is home to more than 480 mid-market GCCs and 680 mid-market GCC units that employ 2.10 lakh professionals. They have been instrumental in shaping India's GCC narrative — accounting for 27% of all GCCs and 22% of total GCC units in the country. Atleast 45 new mid-market GCCs have set up operations in India in the past two years alone, accounting for nearly 35% of total GCCs and 30% of total GCC units during this period, Nasscom said in a release. 'The next wave of global capability will not come from size, but from speed, specialisation and strategic influence,' Nasscom president Rajesh Nambiar said. Talent attraction, operational scalability and ecosystem influence that can limit their growth opportunities and strategic potential are some of the challenges mid-market GCCs encounter. A lack of standardised operating procedures limits efficiency and cross functional collaboration. 'The most underrated transformation in India's tech landscape is the rise of mid-market GCCs,' Zinnov CEO Pari Natarajan said. With 1.30-1.50 lakh mid-market firms globally, India stands to attract an estimated 30,000 to 40,000 of them, especially from the U.S., U.K., Germany and Japan and verticals such as software and internet, BFSI and healthcare. For this, the country must focus on streamlining entry pathways, enabling cost-effective GCC-as-a-service models and building vibrant innovation clusters and proactively driving favourable policies.

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