3 days ago
NatWest online banking app down with customers locked out of accounts
NATWEST banking app is down with customers locked out their accounts.
Over 3000 customers have flagged the issue on Downdetector, a system which monitors power outages.
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The problem appeared to start for customers just before 9am.
It comes on Friday, with many customers planning to head out to shops and pubs over the weekend.
Those who long on to the app are met with a message which states an "error has occurred".
It reads: "Our mobile app is currently unavailable.
"We're sorry for any issues caused and we're working hard getting everything back up and running for you. In the meantime, please use Online Banking."
Angry customers have taken to X, to complain about the issue with many saying the app is "not working".
One user said: "I'm currently unable to log into my app.
"I was also unable to tap into the station using my phone as payment. Are these two issues related, please? Thank you."
While another said: "Breakfast cancelled, kids crying, can't get on banking as millions as others."
Natwest has responded to customer online and said it was "working urgently to get things fixed asap."
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Customers were also told they could log on to online banking on the website.
They can also call NatWest's telephone team on UK: 03457 888 444.
Around 10million people use NatWest online banking and the service has become increasingly popular as high street banks reduce the number of physical banks they operate.
