Latest news with #NationalPlatformforSuggestions
Observer
08-03-2025
- Business
- Observer
Oman launches digital platform for public service feedback
MUSCAT: As part of Oman's digital transformation, the government has launched the National Platform for Suggestions, Complaints and Reports ( This centralised system, integrated with over 55 government entities, enables both citizens and residents to easily submit complaints, suggestions, inquiries and reports regarding public services. Available in Arabic and English, Tajawob allows users to register securely using their Civil ID and OTP verification. The platform promotes transparency by providing real-time notifications for each request, from submission to resolution. Some of its key features are complaints and suggestions in which the users can submit complaints about services or suggest new services and improvements. Reports and inquiries in which the platform enables users to report defects or violations and inquire about services or procedures. Non-Anonymous Submissions include all submissions require personal details to ensure proper follow-up and resolution. This platform simplifies public service interaction, enhances transparency and supports Oman's ongoing digital initiatives. Since its launch, Tajawob has already facilitated over 5,782 complaints, proving to be an essential tool for improving communication between the government and the public. The platform currently connects 42 government institutions and offers over 2,000 services. Plans for Tajawob's future include expanding language options, adding more government institutions and continuously enhancing the user experience to provide even greater access to public services. The National Platform for Suggestions, Complaints and Reports ( represents a significant step forward in Oman's efforts to improve government transparency, efficiency and service delivery. The Ministry of Labour is one of the key entities integrated into Tajawob, processing complaints related to labour and employment services. The Ministry encourages users to ensure that their mobile numbers are up-to-date in the Royal Oman Police Civil Status System for seamless access to the platform. Users can easily update their phone numbers through the system to maintain access to the platform's services.
Observer
05-03-2025
- Observer
How can we use'Tajawob' for complaints, inquiries?
The National Platform for Suggestions, Complaints, and Reports ( is a unified, centralized system with multiple access points, seamlessly connected to over 55 government entities that can be used by both citizens and residents in the country. It is a major step in digital transformation after the Unified Government Services Portal ( which was launched by the Ministry of Transport, Communications, and Information Technology (MTCIT) to provide access to essential government services. Currently, 42 government institutions have joined the platform to offer 1,950 services. It has received over 4,500 complaints since its launch this week. The platform is currently available in Arabic and English, with plans to add more languages in the future, and it has been developed using advanced methodologies and technologies to ensure an exceptional and comprehensive user experience. Tajawob aims to create a transparent communication channel between citizens, residents, and government institutions, enhancing the quality of public services and fostering community participation. Both citizens and residents can easily register using their Civil ID number and the expiry date of their national ID card. An OTP (One-Time Password) will be sent to the mobile number linked to your Civil ID for verification. The Ministry of Labour in a statement said, "The OTP that the beneficiary receives when entering the National Platform for Suggestions, Complaints and Reports is linked to the activated phone number registered in the Civil Status System of the Royal Oman Police (ROP). Therefore, it is important to update your data and ensure that the activated phone number is linked to the personal card to ensure continued access to the platform's services with ease and security. The phone number can be updated via the link to update civil status data from the Royal Oman Police via The platform offers an intuitive interface, ensuring accessibility for all user groups, alongside robust security systems that safeguard users' data privacy. The platform promotes inter-agency collaboration, allowing institutions to internally share requests (suggestions, complaints, reports, inquiries) with relevant entities if multiple organizations are involved. If the request is outside the scope of a specific institution, it will be redirected to the appropriate authority. Suggestions or complaints cannot be submitted anonymously, as personal details are required to ensure proper handling and follow-up. All user data is processed with the highest security and privacy standards and is handled in compliance with Oman's data protection laws, ensuring maximum privacy and security for users' personal information. Complaint An expression of dissatisfaction from a beneficiary regarding a provided service. It is usually directed toward a specific service and is submitted personally by the affected individual. Complaints are categorized into: Suggestion Any idea or work mechanism that contributes to introducing a new service or improving existing services provided by a government institution. The suggestion aims to enhance service quality or offer innovative solutions that improve government performance efficiency. Inquiry A request for information about a service provided by a government institution, whether regarding its delivery process, procedural details, or any other information a beneficiary needs to better understand Report The identification of a defect in provided services or a clear violation of regulations and laws related to services, requiring the concerned institution to take necessary action. A report can be submitted by anyone, not necessarily someone directly affected, but rather in the interest of the public good. Methods A centralized unified platform with multiple interfaces (website, mobile application, call center, and service delivery outlets in government institutions). Instant notifications via text messages for every step of the request on the platform, from receipt to processing and handling, up to its closure. The ability to specify the geographic location associated with the suggestion, complaint, report, or inquiry.
Observer
04-03-2025
- Politics
- Observer
Interactive platform to receive beneficiaries' feedback launched
Muscat: The National Platform for Suggestions, Complaints, and Reports (Tajawob) platform launched at the third edition of Together We Advance forum is aimed at enhancing community participation and improving the effectiveness of government services. The launch of the interactive platform stems from the government's belief in the importance of dialogue and effective communication between the leadership and the community which is a solid and deep-rooted approach that gained momentum through different stages and now the government is utilizing modern technologies to further consolidate interaction with the community. The users will be able to submit their suggestions, complaints and reports on Tajawob platform which is an efficient channel to enhance the approach of community participation and effective communication as well as improving the business environment. The Tajawob platform integrates with more than 55 government institutions, including 41 government institutions in the first phase with other institutions joining the platform successively. The platform functions as a unified central system with multiple windows to receive suggestions, complaints, reports and inquiries related to government services. The platform is currently available on website via the website which contains links for submitting suggestions, notes and reports on the websites of government institutions as well as service delivery outlets and call centres of government institutions. The platform will be available in the near future via mobile application on various electronic stores. The platform will serve as an important tool that contributes to improving government services and enhancing direct interaction between beneficiaries and government institutions. The platform development process went through three stages that included planning, establishment and launch during which policies and regulatory frameworks were laid down and the technical infrastructure was developed. Central and executive teams were also formed in government institutions to ensure the achievement of strategic objectives and enhance their readiness to deal with requests via the platform.
Times of Oman
04-03-2025
- Business
- Times of Oman
National platform to boost community participation
Muscat: The launch of the National Platform for Suggestions, Complaints and Reports (Tajawob) represents an important step for boosting community participation, effective communication and for improving the business environment Tajawob Platform integrates more than 55 government establishments during the first stage which will be followed by other establishments. The platform is a unified central system with different outputs /windows that receive suggestions, complaints, reports and enquiries related to the government services. A number of specialists and experts stressed the importance of the platform and the role it plays in boosting community participation. The platform enables citizens, residents and the private sector companies to efficiently contribute to development of the services offered by the government through submission of their reports, complaints and suggestions, they added. They pointed out that the platform would help in seeking opinions of individuals which would enhance the government response to their issues. They stated that the presence of the platform would allow citizens and beneficiaries to express their opinions and suggestions and submit their complaints in order to improve the government's performance. Dr. Amal Talib Al Jahwari, Director of Information Department at Majlis Al Shura, said that the launch of the National Platform for Suggestions, Complaints and Reports represents a vital stage in enhancement of the community participation in response to the Royal Orders of His Majesty the Sultan on the launch of a specialised platform to receive the complaints and suggestions for enhancing communication between citizens and the government departments. Mubarak bin Khamis Al Hamadani, a social researcher, said that the National Platform for Suggestions, Complaints and Reports represents a qualitative shift in the government work in the Sultanate of Oman. Rashid bin Abdullah Al Shizani a researcher and analyst in public affairs said that the platform would enhance the communication between the government and the members of the community in terms of timely response to the suggestions, complaints and reports submitted by them. He said that the platform would help boost the culture of constructive suggestions, complaints and reports. The platform would use artificial intelligence, which would enhance the experience of the user. Meanwhile, central and executive teams have been formed in the government departments to ensure achievement of strategic goals. The platform was launched with the third edition of 'Together We Progress' Forum to improve the efficiency of the government services.
Observer
04-03-2025
- Observer
Digital transformation: How can we use'Tajawob' for complaints, inquiries
The National Platform for Suggestions, Complaints, and Reports ( is a unified, centralized system with multiple access points, seamlessly connected to over 55 government entities that can be used by both citizens and residents in the country. It is a major step in digital transformation after the Unified Government Services Portal ( which was launched by the Ministry of Transport, Communications, and Information Technology (MTCIT) to provide access to essential government services. Currently, 42 government institutions have joined the platform to offer 1,950 services. It has received over 4,500 complaints since its launch this week. The platform is currently available in Arabic and English, with plans to add more languages in the future, and it has been developed using advanced methodologies and technologies to ensure an exceptional and comprehensive user experience. Tajawob aims to create a transparent communication channel between citizens, residents, and government institutions, enhancing the quality of public services and fostering community participation. Both citizens and residents can easily register using their Civil ID number and the expiry date of their national ID card. An OTP (One-Time Password) will be sent to the mobile number linked to your Civil ID for verification. The Ministry of Labour in a statement said, "The OTP that the beneficiary receives when entering the National Platform for Suggestions, Complaints and Reports is linked to the activated phone number registered in the Civil Status System of the Royal Oman Police (ROP). Therefore, it is important to update your data and ensure that the activated phone number is linked to the personal card to ensure continued access to the platform's services with ease and security. The phone number can be updated via the link to update civil status data from the Royal Oman Police via The platform offers an intuitive interface, ensuring accessibility for all user groups, alongside robust security systems that safeguard users' data privacy. The platform promotes inter-agency collaboration, allowing institutions to internally share requests (suggestions, complaints, reports, inquiries) with relevant entities if multiple organizations are involved. If the request is outside the scope of a specific institution, it will be redirected to the appropriate authority. Suggestions or complaints cannot be submitted anonymously, as personal details are required to ensure proper handling and follow-up. All user data is processed with the highest security and privacy standards and is handled in compliance with Oman's data protection laws, ensuring maximum privacy and security for users' personal information. Complaint An expression of dissatisfaction from a beneficiary regarding a provided service. It is usually directed toward a specific service and is submitted personally by the affected individual. Complaints are categorized into: Suggestion Any idea or work mechanism that contributes to introducing a new service or improving existing services provided by a government institution. The suggestion aims to enhance service quality or offer innovative solutions that improve government performance efficiency. Inquiry A request for information about a service provided by a government institution, whether regarding its delivery process, procedural details, or any other information a beneficiary needs to better understand Report The identification of a defect in provided services or a clear violation of regulations and laws related to services, requiring the concerned institution to take necessary action. A report can be submitted by anyone, not necessarily someone directly affected, but rather in the interest of the public good. Methods A centralized unified platform with multiple interfaces (website, mobile application, call center, and service delivery outlets in government institutions). Instant notifications via text messages for every step of the request on the platform, from receipt to processing and handling, up to its closure. The ability to specify the geographic location associated with the suggestion, complaint, report, or inquiry.
