14-05-2025
Railway enquiry counters in Bhopal upgraded with real time information system
Bhopal
: A technological transformation began at the railway station enquiry counter in Bhopal. The introduction of the 'Next Generation NTES (
National Train Enquiry System
)' portal significantly enhanced the capabilities of railway staff handling system enables staff to deliver instant information to passengers with greater accuracy, detail, and real-time updates than previously possible.
According to Senior Divisional Commercial Manager Saurabh Kataria, the advanced portal allows station staff to access comprehensive details about coach positions, train status, potential delays, precise arrival-departure timings, and upcoming trains within 8 hours through a single click. The real-time data updates ensure enquiry staff can respond to queries without any lag technological advancement eliminated waiting times for passengers and reduced confusion at stations. The primary beneficiaries are the enquiry counter staff, who can now deliver services more efficiently and confidently through this system. The system is currently operational at 7 principal stations in Bhopal Division: Bhopal, Rani Kamlapati, Sant Hirdaram Nagar, Bina, Guna, Itarsi, and initiative forms part of Indian Railways' digital modernisation efforts, aimed at improving passenger experience whilst empowering frontline railway staff with technological tools for superior service delivery.
