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chatlyn opened its Dubai office to strengthen its presence in the Middle East
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chatlyn recently opened its Dubai office to strengthen its presence in the Middle East. chatlyn, the AI communication hub transforming how hotels engage with guests across every touchpoint, announced it has secured €8 million in Series A funding led by Smedvig Ventures. With this investment, chatlyn aims to accelerate its mission to become 'the AI brain for hotels'—an intelligent system that supports hotel operations (front desk, reservations, marketing, and guest services) and autonomously optimizes guest communications to maximize revenue and satisfaction. 'Every day, hotels are missing revenue because a guest inquiry comes in at 2 AM and gets lost in the shuffle, or a staff member can't quickly find the right response in the right language. In today's world, you lose potential guests when you don't respond immediately,' said Nicolas Vorsteher, CEO and Co-founder of chatlyn. 'We want to bring back meaningful conversations to the hospitality industry and free up staff's valuable time for in-person guest interactions. We're building the AI brain for hotels – an AI that understands hospitality context, speaks 35+ languages fluently, and learns each property's unique voice to deliver experiences that feel both personal and effortless.' 'chatlyn has fundamentally transformed our guest experience from reactive to proactive,' said Garry Loefgen, Head of Commercial at InterContinental Vienna. 'Our AI assistant handles over 70% of inquiries instantly in perfect German, English, Arabic, and many other languages, while our team focuses on creating magical moments. It's like having a multilingual concierge that never sleeps and gets smarter every day.'
The round included participation from AnyDesk founder Andreas Burike, Austrian transport leader Blaguss, business angel Mathias Hiebeler (former owner of Grob aircraft, acquired by Helsing), and strategic hospitality angels. The company also received an innovation grant from the FFG, Austria's national funding institution for industry-related research and development.
