Latest news with #NimblConsulting
Scoop
3 hours ago
- Business
- Scoop
AI Will Create More Jobs Than It Replaces, Says Nimbl Thought Leader
Press Release – Nimbl In a new thought piece titled Customer Service at the Speed of AI, Ackroyd argues that AI will unlock a wave of new employment opportunities by enabling businesses to deliver highly personalised, real-time services at a hyperscale. As Artificial Intelligence (AI) continues to reshape industries, fears of widespread job losses dominate headlines. But according to Wyn Ackroyd, a thought leader at Business Transformation consultancy Nimbl Consulting, the future of work is not about doing the same amount of work with fewer people, it's about doing more, better and faster. In a new thought piece titled 'Customer Service at the Speed of AI', Ackroyd argues that AI will unlock a wave of new employment opportunities by enabling businesses to deliver highly personalised, real-time services at a hyperscale. Rather than replacing workers, AI will empower them to focus on informed decision making utilising creativity and empathy, skills machines cannot easily replicate. 'We're not heading toward a future with fewer jobs,' says Ackroyd. 'We're heading toward a future with different jobs, roles that don't exist yet, but will be essential to delivering the next generation of customer experiences.' The AI Future of Work: AI-native businesses will operate at unprecedented speed, creating hyper-personalised products tailored to individual needs and local content. New job categories will emerge, including AI Interaction Designers, Personalisation Strategists, and Synthetic Data Curators. Organisations must prepare now by investing in data quality, workforce retraining, and strategic redesign to fully leverage AI's potential. Ackroyd points to industries like insurance and banking, where automation has historically shifted roles rather than eliminated them. 'Imagine a customer requests a complex mortgage involving KiwiSaver contributions, parental equity, and other non-traditional inputs. In the AI-powered future, financial institutions will be able to instantly generate a bespoke product, tailored to that individual's needs, in real time. Not just for them, but for others with similar profiles, before they even ask.' he explains. This is what Nimbl calls 'Service at the Speed of AI', a model where thousands of unique customer products could be created every hour, each one tailored to a specific individual or niche group. New services will fill the vacuum, not job losses. What is next for business? The think piece urges companies to stop viewing AI as a cost-cutting tool and start seeing it as a capacity multiplier. 'The real question isn't how many jobs AI will replace,' says Ackroyd. 'It's how we'll use the capacity it creates to serve customers in ways we've never been able to before.' Nimbl encourages organisations, governments, and communities to embrace this shift with urgency and optimism. 'With some Nimbl footwork,' Ackroyd concludes, 'the future is full of opportunity.'
Scoop
4 hours ago
- Business
- Scoop
AI Will Create More Jobs Than It Replaces, Says Nimbl Thought Leader
As Artificial Intelligence (AI) continues to reshape industries, fears of widespread job losses dominate headlines. But according to Wyn Ackroyd, a thought leader at Business Transformation consultancy Nimbl Consulting, the future of work is not about doing the same amount of work with fewer people, it's about doing more, better and faster. In a new thought piece titled 'Customer Service at the Speed of AI', Ackroyd argues that AI will unlock a wave of new employment opportunities by enabling businesses to deliver highly personalised, real-time services at a hyperscale. Rather than replacing workers, AI will empower them to focus on informed decision making utilising creativity and empathy, skills machines cannot easily replicate. 'We're not heading toward a future with fewer jobs,' says Ackroyd. 'We're heading toward a future with different jobs, roles that don't exist yet, but will be essential to delivering the next generation of customer experiences.' The AI Future of Work: AI-native businesses will operate at unprecedented speed, creating hyper-personalised products tailored to individual needs and local content. New job categories will emerge, including AI Interaction Designers, Personalisation Strategists, and Synthetic Data Curators. Organisations must prepare now by investing in data quality, workforce retraining, and strategic redesign to fully leverage AI's potential. Ackroyd points to industries like insurance and banking, where automation has historically shifted roles rather than eliminated them. 'Imagine a customer requests a complex mortgage involving KiwiSaver contributions, parental equity, and other non-traditional inputs. In the AI-powered future, financial institutions will be able to instantly generate a bespoke product, tailored to that individual's needs, in real time. Not just for them, but for others with similar profiles, before they even ask.' he explains. This is what Nimbl calls 'Service at the Speed of AI', a model where thousands of unique customer products could be created every hour, each one tailored to a specific individual or niche group. New services will fill the vacuum, not job losses. What is next for business? The think piece urges companies to stop viewing AI as a cost-cutting tool and start seeing it as a capacity multiplier. 'The real question isn't how many jobs AI will replace,' says Ackroyd. 'It's how we'll use the capacity it creates to serve customers in ways we've never been able to before.' Nimbl encourages organisations, governments, and communities to embrace this shift with urgency and optimism. 'With some Nimbl footwork,' Ackroyd concludes, 'the future is full of opportunity.'
Techday NZ
2 days ago
- Business
- Techday NZ
AI to create new roles as Nimbl predicts job growth not loss
New analysis from Nimbl Consulting has suggested that artificial intelligence (AI) is set to reshape the jobs landscape, but predicts that the new era will see job growth rather than redundancy. According to Nimbl Director Wyn Ackroyd, the advent of AI and its integration into core business activities will create opportunities for emerging roles and personalised products on a scale not previously possible. Jobs 'not fewer, but different' In a recent thought piece titled "Customer Service at the Speed of AI", Ackroyd highlights a future where AI enables businesses to deliver highly personalised, real-time services, shifting the emphasis from job losses to new types of employment. "We're not heading toward a future with fewer jobs. We're heading toward a future with different jobs, roles that don't exist yet, but will be essential to delivering the next generation of customer experiences," Ackroyd said. The report draws on industry examples such as the insurance and banking sectors. "Imagine a customer requests a complex mortgage involving KiwiSaver contributions, parental equity, and other non-traditional inputs. In the AI-powered future, financial institutions will be able to instantly generate a bespoke product, tailored to that individual's needs, in real time. Not just for them, but for others with similar profiles, before they even ask," Ackroyd said. This approach signals what Nimbl terms "Service at the Speed of AI", in which unique customer products could be created every hour, each tailored to specific individuals or niche groups. Ackroyd emphasises that rather than eliminating jobs, this will create a vacuum that will be filled by new services and corresponding employment opportunities. Emergence of new roles The analysis suggests that AI-native businesses will increasingly operate with remarkable speed, creating thousands of personalised products as AI tools become more sophisticated. Ackroyd foresees the emergence of new roles such as AI Interaction Designers, Personalisation Strategists, and Synthetic Data Curators. These positions, presently rare or non-existent, are expected to become vital as organisations seek to leverage data for tailored customer solutions. To realise these opportunities, Nimbl encourages investment in data quality, workforce retraining, and strategic redesign. Ackroyd notes that companies must now rethink their approach to workforce planning, prioritising skills that complement AI, like creativity and empathy. Strategic shift for businesses Businesses are also cautioned against viewing AI solely as a means to cut costs. Ackroyd advises that the greater potential lies in deploying AI as a tool to expand capacity and improve customer experience. "The real question isn't how many jobs AI will replace. It's how we'll use the capacity it creates to serve customers in ways we've never been able to before," Ackroyd said. "With some Nimbl footwork," Ackroyd concludes. "the future is full of opportunity." New Zealand-based consultancy, Nimbl, is helping organisations navigate change through a combination of agility, strategic insight, and purpose-driven transformation. Specialising in areas such as AI integration and customer experience design, the business transformation firm supports clients in adapting to an increasingly dynamic and competitive landscape.
