Latest news with #NoahEdwardsen
Indian Express
22-04-2025
- Business
- Indian Express
US FTC files case against Uber for misleading subscribers in signing up for Uber One
The US' consumer protection watchdog Federal Trade Commission (FTC) has filed a lawsuit against ride hailing and delivery company Uber alleging deceptive billing and cancellation practices involving Uber One subscribers. The case filed by FTC accuses Uber of signing up some Uber One subscribers without their knowledge and making misleading claims about their service, Reuters reported. The watchdog has stated that Uber violated FTC Act and Restore Online Shoppers' Confidence Act through its deceptive claims regarding Uber One subscription service, failure of the company to provide easier ways for consumers to cancel the Uber One subscription, and charging the customers without any consent. Today, the @FTC filed a lawsuit against Uber, alleging that the company made deceptive claims, billed people without their consent, and made it unreasonably difficult to cancel subscriptions. — Andrew Ferguson (@AFergusonFTC) April 21, 2025 'Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel. The Trump-Vance FTC is fighting back on behalf of the American people,' FTC Chair Andrew Ferguson said in a statement. The Uber One service costs $9.99 per month and it offers discounts on Uber's ride hailing and food delivery services, i.e. Uber cabs and Uber Food. FTC takes action against Uber for deceptive billing and cancellation practices: /1 — FTC (@FTC) April 21, 2025 The FTC in its lawsuit filed in San Francisco has accused Uber of falsely claiming that users would save about $25 a month through the service and deceived the consumers into believing that it was very easy to cancel the service at any point. However, refuting the allegations leveled by FTC, an Uber spokesperson said that the company does not sign-up or charge customers without their due consent. 'We are disappointed that the FTC chose to move forward with this action, but are confident that the courts will agree with what we already know: Uber One's sign-up and cancellation processes are clear, simple, and follow the letter and spirit of the law,' Uber spokesperson Noah Edwardsen said, as per Reuters.
Time of India
21-04-2025
- Business
- Time of India
Uber faces ‘major problem' with its subscription service in US
The US Federal Trade Commission (FTC) has filed a lawsuit against cab-hailing platform Uber. The lawsuit filed in the US District Court for the Northern District of California accuses Uber of using deceptive billing and cancellation practices for its Uber One subscription service. According to the complaint, Uber enrolled consumers without consent, misrepresented and promised savings, and erected obstacles to cancelling, even though it marketed Uber One as a 'cancel anytime' service. The FTC highlights that these practices violate the FTC Act and the Restore Online Shoppers' Confidence Act (ROSCA). The lawsuit seeks a permanent injunction along with monetary relief for affected users. However, Uber has disputed the allegations and has claimed that its sign‑up and cancellation processes are clear, transparent, and legally compliant. What Uber said about FTC lawsuit In an email sent to CNBC, Noah Edwardsen, an Uber spokesperson, said that the company was 'disappointed' by the FTC's complaint but remains confident about the court's ruling being in its favour. 'Uber One's sign-up and cancellation processes are clear, simple, and follow the letter and spirit of the law. Uber does not sign up or charge consumers without their consent, and cancellations can now be done anytime in-app and take most people 20 seconds or less,' Edwardsen said. What US FTC said about Uber One subscription service In its complaint, the FTC accuses Uber of advertising 'savings of $25 a month' without factoring in the cost of the membership. The agency also alleges that Uber charged some consumers before their scheduled billing dates The FTC further argues that cancelling an Uber One subscription is made 'extremely difficult,' with some users told to contact customer service representatives who are unreachable. Several members reported being billed for an additional cycle despite cancelling their subscriptions, the complaint states. In a statement, FTC Chair Andrew Ferguson said: 'Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel. The Trump-Vance FTC is fighting back on behalf of the American people.' Introduced in 2021, Uber One is priced at $9.99 per month or $96 annually and includes benefits such as fee‑free delivery and discounts on eligible ride bookings, delivery, and pickup orders. According to Uber's latest annual report, the service's member base reached 30 million in December 2024.
CNA
21-04-2025
- Business
- CNA
FTC accuses Uber of misleading subscribers
WASHINGTON : The U.S. Federal Trade Commission on Monday sued Uber Technologies, accusing it of signing up some Uber One subscribers without their knowledge and making deceptive claims about the service. The service costs $9.99 a month and offers discounts on fees associated with Uber's ride-hailing and food-delivery apps. Uber falsely claimed that users would save about $25 a month through the service and deceived them about how easy it was to cancel, the FTC said in the lawsuit filed in San Francisco. "Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel," FTC Chairman Andrew Ferguson said. "The Trump-Vance FTC is fighting back on behalf of the American people." Uber spokesperson Noah Edwardsen said the company does not sign up or charge customers without their consent. "We are disappointed that the FTC chose to move forward with this action, but are confident that the courts will agree with what we already know: Uber One's sign-up and cancellation processes are clear, simple, and follow the letter and spirit of the law," he said. Uber has tangled with the FTC several times in the past. In 2017 the ride-hailing company settled the FTC's allegations it had made deceptive privacy and data security claims. The following year it agreed to pay $20 million to settle the FTC's claims it exaggerated prospective earnings in seeking to recruit drivers. The company fended off criminal charges in 2022 in a settlement where it admitted that its employees had failed to notify the FTC about a 2016 data breach that affected 57 million passengers and drivers.
