07-04-2025
More information about the Observer moving to Tortoise Media
Ownership of the Observer is transferring from Guardian News & Media Limited to Tortoise Media Limited.
This will be effective from Tuesday 22 April 2025.
Subscribers who receive only the Observer newspaper on a Sunday will have their subscription transferred to Tortoise Media. These subscribers will not need to take any action as a result of this change, and will continue to receive or pick up their Observer newspapers on Sundays as usual.
Customers whose subscriptions include Guardian and Observer products – for example a Weekend or Everyday package – will remain Guardian customers, and will also not need to take any action. For customers whose subscription includes the Observer newspaper and digital benefits, this also applies.
We are sending out an email and letter to any affected Observer-only customers. If you have not received either of these communications, please contact
From completion after 22 April 2025, Guardian will continue to assist Tortoise Media in the delivery of Observer subscriptions, this means:
Home deliveries will continue as normal
Guardian vouchers and subscription cards remain valid
You should continue to contact the Guardian's customer service team for help with any queries relating to your subscription
You should continue to manage your subscription (including arrangement of holiday stops) through your Guardian account. You can log-in to your Guardian account at
If you are an Observer-only subscriber, you will hear from Tortoise Media after 22 April. For more information about the new owners of the Observer, you can visit their website here.
From 22 April 2025, Tortoise Media will be the new publisher of the Observer, with full independent editorial control. If you have any comments about editorial matters you can contact the Observer via the Tortoise Media website:
If you are an Observer only subscriber and would like to cancel, you can follow the guidance here.
For more information on the Tortoise's bid to buy the Observer:
For any editorial questions or complaints:
