Latest news with #Orchestrator
Yahoo
24-04-2025
- Business
- Yahoo
Redis and UiPath Build on Existing Collaboration to Deliver Agentic Automation to Enterprises via On-Premises Solutions
With Redis already powering UiPath's Automation Suite and Orchestrator, the two companies are exploring opportunities to support UiPath's agentic offerings with Redis for AI SAN FRANCISCO, April 24, 2025 (GLOBE NEWSWIRE) -- Redis, the world's fastest data platform, and UiPath (NYSE: PATH), a leading enterprise automation and AI software company, today expanded their collaboration toward furthering agentic automation solutions for customers. Redis, a UiPath Technology Alliance partner, has played a crucial role in increasing the speed and efficiency of UiPath's Automation Suite. Redis powers UiPath Orchestrator's high-availability add-on (HAA), an on-premises offering that improves the performance of robotic process automation applications at scale. Together, Redis and UiPath deliver over 1,000 enterprise-grade on-premises deployments of Automation Suite, delivering a faster, highly-available user experience. While Large Language Models (LLMs) provide the foundational, generalized knowledge for AI Agents, true problem-solving requires more than just expert advice. Human decision-making involves leveraging various types of memory, and AI Agents must similarly incorporate situation-specific context, experiential knowledge, episodic memory, and working memory. In the realm of AI, these translate to context retrieval, semantic caching, agentic memory, and agent state tracking. Redis excels in powering the critical memory layer of AI applications and agents, ensuring they operate with the efficiency and depth required to achieve UiPath's vision of seamless, intelligent workflows that emulate human-like problem-solving abilities. By extending their partnership, Redis and UiPath will explore ways to leverage the Redis vector database, Semantic Caching, and Semantic Routing to support UiPath Agent Builder, a secure, simple way to build, test, and launch agents and the agentic automations they are executing. With Redis powering these solutions, UiPath agents will understand the meaning behind user queries, making data access faster and system responses smarter, which delivers greater speed and cost efficiency to enterprise developers looking to take advantage of automation. Additionally, via the utilization of semantic routing, UiPath agents will be able to leverage the best LLM or LLM provider depending on the context, intent, and use-case which the customer is trying to solve. 'Enterprises have relied on UiPath Automation Suite and Orchestrator to build and manage their RPA applications, and we're proud that Redis is helping to power these solutions,' said Stéphane Dubois, SVP and GM of EMEA and APAC at Redis. 'Looking ahead, we're eager to build on this collaboration with UiPath and support new, innovative agentic solutions that enable developers across industries to build fast, powerful, and accurate agents that are rooted in their businesses' needs and context.' UiPath Agent Builder builds on the RPA capabilities and orchestration of UiPath Automation Suite and Orchestrator to deliver unmatched agentic capabilities. Agent Builder will utilize a sophisticated memory architecture that enables agents to retrieve relevant information only from permissioned, governed knowledgebases and maintain context across planning and execution. This architecture will enable developers to create, customize, evaluate, and deploy specialized enterprise agents that can understand context, make decisions, and execute complex processes while maintaining enterprise-grade security and governance. 'As we innovate new agentic capabilities for our customers such as Agent Builder, we're excited to pursue opportunities to expand our use of Redis to deliver greater speed, accuracy, reliability, and cost-efficiency to our customers,' said Raghu Malpani, Chief Technology Officer at UiPath. 'Across our Automation Suite and Orchestrator solution, Redis delivers proven speed and cost benefits in our most intensive enterprise deployments. Our further collaboration with Redis can help customers across all industries maximize market leading automation and agentic technologies to enable robots, agents, and people to facilitate end-to-end automation.' Learn more about Redis and get started for free here. To learn more about UiPath, visit: About RedisRedis is the world's fastest data platform. From its open source origins in 2011 to becoming the #1 cited brand for caching solutions, Redis has helped more than 10,000 customers build, scale, and deploy the apps our world runs on. With cloud and on-prem databases for caching, vector search, and more, Redis helps digital businesses set a new standard for app speed. Located in San Francisco, Austin, London, and Tel Aviv, Redis is internationally recognized as the leader in building fast apps fast. Learn more at Redis Media ContactLaunchSquadRedis@ in to access your portfolio
Forbes
10-04-2025
- Business
- Forbes
Key Insights From Adobe Summit On Agentic AI And B2B Innovation
Just over three weeks ago, the curtain came down on Adobe Summit in Las Vegas, Adobe's annual customer event. Last year's event was dominated by news of how Adobe was leveraging generative AI and infusing it across its platform and product set to help brands achieve personalization at scale. Of all the announcements made, what stood out to me, in particular, was how Adobe was using it to help marketers overcome traditional time and cost challenges in the content production process through its Content Supply Chain approach. Adobe headquarters in San Jose, California, USA This year, however, much of the talk focused not on generative AI but on agentic AI and the new possibilities it offered marketers. There were too many announcements to describe here, so here are my four big takeaways from this year's event: Adobe announced Agent Orchestrator, a new capability in the Adobe Experience Platform. It features 10 purpose-built AI agents that cover everything from audience optimization, content production, and customer journey optimization to data insights, data engineering, and site and workflow optimization. Adobe Experience Platform Agent Orchestrator Now, while all of the purpose-built agents are powerful applications that will undoubtedly increase the capacity and productivity of marketers and creatives, it was the data insights and data engineering agents that caught my eye. Why? The Data Insights Agent simplifies and enhances the process of deriving insights from signals across an organization, enabling marketers to visualize, forecast, and improve customer experiences in real-time. Meanwhile, the Data Engineering Agent supports high-volume data management tasks such as data integration, cleansing, and security- a complex operation as businesses continue to connect disparate data within their organization. These agents are taking on what is often arduous and time-consuming work, and while the demos I saw were powered by synthetic, clean data, the power and value were clear to see. Now, assuming that an enterprise has clean data, and that's no small assumption to make or challenge to overcome, these particular agents are going to have a significant impact on productivity and efficiency and could potentially call into question the number of data analysts that a marketing team needs. That's not just me talking. I discussed this with an executive from a large telecom firm at the event, and they mentioned that, due to the rapid evolution and increasing sophistication of AI-powered analytical tools in this space, they are considering resizing their data analyst team to concentrate on the top 25% of their analysts while redeploying the other 75% to different areas of the business. Hence, my quick take …. traditional data and business analysts look out! There is not a lot to say about Adobe's new Brand Concierge other than….. If you want to see what a multi-modal, brand-centric concierge-type experience looks like - one that can take a known customer from discovery to recommendation to purchase - then look no further. Check it out. It's going to be the future. Many Martech-focused events are dominated by B2C case studies, use cases and applications. This is despite the fact that, according to data cited at the event, B2B transactions typically account for around 70% of the GDP of most advanced and industrialised economies. So, it was refreshing to see Adobe lean into B2B marketing and Go-To-Market (GTM) orchestration at their event and illustrate how their platform can be used to deliver personalization at scale for B2B brands. Moreover, of the ten purpose-built AI agents Adobe announced at the event, one of them is a dedicated B2B application that focuses on account qualification, where the AI agent supports the evaluation and advancement of opportunities in a sales pipeline by automating the provision of the right content to the right people, within an enterprise buying group (i.e. the committee of individuals responsible for major purchasing decisions at an enterprise), at the right time based on where they are in their journey. Now, this sounds great and is in line with research that shows that B2B buyers spend 70% of their buying journey doing their own research before talking to vendors. However, what wasn't clear was what happens in those cases where a member of a buying group has a pre-sale question, for clarification, say, that comes about as a result of consuming some of the content that has been shared with them. It may seem like a small thing, but how that hand-off is managed and how context is passed through to the pre-sales rep or customer service agent can play an outsized role in how the buyer feels about their whole experience. A bad experience could lead to the souring of the individual's and, possibly, their whole buying group's view of the vendor. While at the event, I got a chance to talk to Vivek Pandya, Director at Adobe Digital Insights, about some new research coming out of Adobe that highlights the fast-growing proportion of web traffic that is now originating from generative AI assistants. Specifically, the research found that traffic to UK retail, travel, and financial services websites from AI Assistants has surged in the last 6-7 months. Banks are experiencing the largest increase in this AI-driven growth, with a 700% increase in visit share since August, compared to around a 500% increase in the Retail and Travel sectors. Moreover, these volumes are growing at a rate of more than 30% each month, suggesting that web traffic originating from generative AI assistants is quickly becoming a significant channel that brands need to navigate. Over the same period, brands in the US have experienced a 1,200% to 1,700% increase in traffic growth. But here's where it gets interesting. Digging into the data with Pandya shows that ChatGPT is by far the most commonly used assistant among those who have used Al assistants in the past month, followed by Google Gemini and then Microsoft CoPilot. Now, while to feature in the search results coming from Gemini and CoPilot, it would seem pretty safe to assume that the same rules of good search and Search Engine Optimization (SEO) would apply. The same is not true of ChatGPT, as speaking to two senior executives at the event, one from an international financial services company and another from a large US telecoms firm, they and their teams were not 100% clear on what is driving their search results, where all of their data is coming from and how up-to-date it is, despite the fact that OpenAI announced in May 2023 that ChatGPT would have access to real-time data from Microsoft's Bing search engine. As a result, they find themselves in near-constant contact with their search agencies about this issue to better understand how it affects their business and, particularly, how it affects their real-time pricing offers. What's clear from this is that there are lots of assumptions being made, and there is some confusion about what it takes to win in this new and fast-growing AI-assistant web traffic space. That needs to change if brands are to prosper.
Yahoo
18-03-2025
- Business
- Yahoo
NICE Wins Overall Best of Enterprise Connect and Best Innovation in Customer Experience At Enterprise Connect 2025 For CXone Mpower Orchestrator
CXone Mpower Orchestrator is the first true end-to-end AI automation solution in customer service, able to proactively transform complex customer service workflows across front-office care and back-office operations with agentic AI HOBOKEN, N.J., March 18, 2025--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it was named the Overall Best of Enterprise Connect and recognized for Best Innovation in Customer Experience at Enterprise Connect 2025, a leading conference and exhibition for enterprise communications and customer experience. Both accolades were awarded for NICE's CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. Best of Enterprise Connect recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges reviewed entries focusing on factors including technology advancement, innovation and business impact. Built natively on CXone Mpower, the industry's leading customer service AI platform, Orchestrator seamlessly integrates AI-driven insights, third-party applications, and enterprise-wide workflows into a unified, automated, and optimized framework. Unlike traditional workflow tools that offer only partial visibility or limited automation, Orchestrator analyzes, predicts, and optimizes processes dynamically, proactively identifying and implementing improvements across the entire service ecosystem. Orchestrator also connects customer service operations from intent to fulfillment across human-assisted and self-service touchpoints. It allows businesses to personalize workflows and forecast automation, satisfaction and process improvements, giving clear visibility into the impact of changes before they are implemented. Eric Krapf, General Manager, Enterprise Connect said, "Each year we have the honor to celebrate the most innovative technologies in the enterprise communications and customer experience industry. This year, we congratulate NICE on its superior innovation with CXone Mpower Orchestrator. It is a highly impactful development in customer service automation, and we're pleased to recognize this innovation with the Overall Best of Enterprise Connect award." Barry Cooper, President, CX Division, NICE, said, "CXone Mpower Orchestrator tackles the top challenge plaguing IT leaders today: siloed operations. In an era of complex customer service—spanning live and AI agents across countless channels as well as blurred boundaries with the rest of the organization— Orchestrator delivers the clarity and control of workflows that enterprises need. I'm thrilled that the Best of Enterprise Connect awards has recognized this groundbreaking innovation in AI-driven customer service automation for IT and business leaders." Learn more about NICE CXone Mpower Orchestrator here. Winners were announced during an awards presentation at Enterprise Connect 2025. For more information: About Enterprise ConnectFor more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and customer experience in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect owns and produces No Jitter, ( providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys and a Webinar Series. For more information, visit Enterprise Connect is brought to you by Informa Connect. About Informa TechInforma Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc. About NICEWith NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking StatementsThis press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. View source version on Contacts Corporate Media Contact Christopher Irwin-Dudek, +1 201 561 4442, media@ ET Investors Marty Cohen, +1 551 256 5354, ir@ ETOmri Arens, +972 3 763 0127, ir@ CET Sign in to access your portfolio
Yahoo
17-03-2025
- Business
- Yahoo
NICE Launches CXone Mpower Orchestrator to Deliver the First True End-to-End AI Automation in Customer Service
New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations HOBOKEN, N.J., March 17, 2025--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. The solution was unveiled at Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration in North America. Built natively on CXone Mpower, the industry's leading customer service AI platform, Orchestrator seamlessly integrates AI-driven insights, third-party applications, and enterprise-wide workflows into a unified, automated, and optimized framework. Unlike traditional workflow tools that offer only partial visibility or limited automation, Orchestrator analyzes, predicts, and optimizes processes dynamically, proactively identifying and implementing improvements across the entire service ecosystem. Complete operational visibility is a priority for business leaders. About 68% of IT professionals reported data silos as a top concern for 2025 in a recent report from Dataversity. While legacy BI tools can create silos, Orchestrator eliminates them with seamless integration across the customer service application landscape, a critical variable in process automation and workflow optimization, delivering: Seamless Workflow Orchestration - Unifies all customer service operations from intent to fulfillment across human-assisted and self-service touchpoints, integrating third-party systems. Intelligent Process Analysis: Provides real-time visibility into key metrics, detects patterns, identifies optimization opportunities, and simulates changes before implementation. Predictive Optimization: Continuously optimizes with AI-driven insights, personalizes workflows via "Experience Memory," and forecasts automation, satisfaction and process improvements, giving clear visibility into the impact of changes before they are implemented. Business-User Empowerment: Enables non-technical users to implement workflow optimizations through a conversational interface, with conversational AI and no-code tools. Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, said, "Announcing NICE CXone Mpower Orchestrator at Enterprise Connect gives attendees the opportunity to see the solution live on the show floor. It is a powerful way to understand how every stage of a customer journey – from self-service inquiry to live agent interaction and ultimately workflow completion - can be orchestrated with a single platform built on CX AI. Even more impressive is how each AI-assisted interaction can be used to continually perfect how a brand interacts with its customers." Barry Cooper, President, CX Division, NICE, said, "Customer service leaders are drowning in AI and automation tools that create more complexity instead of delivering real efficiency. CXone Mpower Orchestrator changes the game—eliminating silos, unifying operations, and giving businesses a single, intelligent view of every customer service workflow. Leveraging functional AI and a conversational interface, CXone Mpower Orchestrator enables leaders to proactively identify automation opportunities, optimize processes, and drive efficiency like never before." Orchestrator leverages NICE's CX-specific AI models, trained with industry and brand-specific data, ensuring every insight is relevant, accurate and aligned with an organization's unique brand identity and key performance indicators (KPIs). For more information about NICE CXone Mpower Orchestrator, click here. About NICEWith NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking StatementsThis press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. View source version on Contacts Corporate Media Christopher Irwin-Dudek, +1 201 561 4442, media@ ETInvestors Marty Cohen, +1 551 256 5354, ir@ ETOmri Arens, +972 3 763 0127, ir@ CET Sign in to access your portfolio
Channel Post MEA
19-02-2025
- Business
- Channel Post MEA
Veeam Extends Recovery Orchestrator To Microsoft Hyper-V
Veeam Software has announced it's bringing the industry's leading recovery orchestrator to Microsoft Hyper-V customers as part of the Veeam Data Platform. Veeam Recovery Orchestrator simplifies and automates the disaster recovery planning, testing, and execution process. It allows organizations to create, manage, and test disaster recovery plans in a streamlined manner, ensuring quick and effective recovery of their data when an outage or disaster strikes. Building on Veeam Data Platform's industry-leading cyber resilience—malware scanning, IoC detection, and proactive threat scanning—enhanced Hyper-V orchestration delivers faster recovery, stronger defenses, and maximum uptime. Available to Veeam Data Platform Premium customers, Orchestrator now supports disaster recovery (DR) orchestration of Hyper-V machines and also orchestrates the recovery of other machines to Hyper-V, enhancing data portability as organizations explore or transition to new hypervisors. This support allows for seamless migration from VMware vSphere to Microsoft Hyper-V, ensuring that organizations can achieve resilience at scale and quickly recover business operations in minutes when a disaster occurs. 'Our mission is to deliver data resilience to ensure every customer has their data when and where they need it. Data will inevitably be compromised – whether by threat actors or human error – so having a rapid and confident recovery process in place is crucial. Veeam makes sure organizations are ready for the unexpected and that business keeps running regardless,' said John Jester, Chief Revenue Officer at Veeam. 'This latest release of Orchestrator introduces support for Hyper-V alongside existing support for VMware; it's part of our commitment to support the systems customers are relying on or adopting. This not only enhances Veeam Data Platform Premium Edition, but also empowers customers to execute true end-to-end planned migrations with confidence. Our zero data loss configuration ensures that businesses can transition smoothly and securely, minimizing downtime and safeguarding their critical data for a seamless migration process,' Jester continued. Veeam Recovery Orchestrator helps organizations achieve even greater data resilience, reduce downtime, and protect vital data and applications, as well as Data Portability across workloads. Key highlights include: Seamless Data Portability: Facilitates automated movement of data across different platforms; Eliminates vendor lock-in, allowing users to switch between environments without constraints. Facilitates automated movement of data across different platforms; Eliminates vendor lock-in, allowing users to switch between environments without constraints. Freedom to Migrate: Users can migrate to new hypervisors or the cloud without needing to adopt a new backup vendor; Reduces complexities and accelerates the migration process. Users can migrate to new hypervisors or the cloud without needing to adopt a new backup vendor; Reduces complexities and accelerates the migration process. Automation and Orchestration Plans: Provides structured and automated migration processes that are both documented and tested for governance purposes; Saves time and reduces costs for organizations undergoing migration. Provides structured and automated migration processes that are both documented and tested for governance purposes; Saves time and reduces costs for organizations undergoing migration. Real Value for VMware and Hyper-V Customers: Helps ensures a smooth transition of data with minimal disruption without the need to learn new backup solutions or deal with educational barriers when changing hypervisors. 0 0
