Latest news with #OutsourceAccelerator
Zawya
07-05-2025
- Business
- Zawya
TDCX retains rank as the top Southeast Asian outsourced CX provider
Among top 17 globally in OA500 Index that evaluates BPO firms worldwide SINGAPORE - Media OutReach Newswire - 7 May 2025 - TDCX, a leading global business process outsourcing (BPO) company for technology and blue-chip companies, has retained its rank as the top Southeast Asian BPO in the Outsource Accelerator (OA) 500 2025 Index. The company also moved up in global rankings to 17 th this year. Ms. Angie Tay, Group Chief Operating Officer, TDCX, said, "In a world increasingly defined by volatility and uncertainty, customer experience is one of the most powerful trust builders for brands. When done well, it strengthens relationships, drives loyalty, and enhances customer lifetime value—making it a key lever for growth. "At TDCX, we invest continually in the capabilities and talent needed to help our clients deliver exceptional CX at scale. Our acquisition of Open Access BPO and expansion of AI-driven solutions reflect this commitment. Outsource Accelerator's recognition of TDCX being among the top firms globally for outsourced CX is a testament to our commitment to providing excellent CX services and a tribute to our 20,000-strong team who are delivering world-class support every day. We thank Outsource Accelerator for this honor." Mr. Derek Gallimore, Founder and CEO of Outsource Accelerator, said, "What sets TDCX apart from other BPOs is its remarkable ability to blend technological innovation with human expertise, delivering superior results for their clients. TDCX exemplifies the gold standard in outsourcing that modern enterprises increasingly depend on in today's digital-first business environment." TDCX AI recently rolled out an AI enablement program for a batch of customer experience agents to learn about machine learning fundamentals, natural language processing, and AI ethics. In the course of the lessons hosted by Google Cloud Skills Boost, agents who completed the program were granted a professional certification, establishing TDCX professionals as qualified AI practitioners in the industry. This initiative aligns with TDCX's broader goal of cultivating a future-ready workforce skilled in leveraging AI tools for enhanced efficiency and extracting actionable insights from business intelligence data. The index evaluates more than 3,200 BPO companies worldwide based on their global network strength and commitment to excellence. Assessment factors include geographic footprint alongside qualitative metrics such as online prominence and reputation - measured through employee reviews, LinkedIn engagement, and comprehensive third-party analysis from Crunchbase, Glassdoor and Zoom Info. Hashtag: #TDCX The issuer is solely responsible for the content of this announcement. About TDCX Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality. With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit TDCX
Malay Mail
07-05-2025
- Business
- Malay Mail
TDCX retains rank as the top Southeast Asian outsourced CX provider
Among top 17 globally in OA500 Index that evaluates BPO firms worldwide SINGAPORE - Media OutReach Newswire - 7 May 2025 - TDCX , a leading global business process outsourcing (BPO) company for technology and blue-chip companies, has retained its rank as the top Southeast Asian BPO in the Outsource Accelerator (OA) 500 2025 Index . The company also moved up in global rankings to 17this Angie Tay, Group Chief Operating Officer, TDCX, said, "In a world increasingly defined by volatility and uncertainty, customer experience is one of the most powerful trust builders for brands. When done well, it strengthens relationships, drives loyalty, and enhances customer lifetime value—making it a key lever for growth."At TDCX, we invest continually in the capabilities and talent needed to help our clients deliver exceptional CX at scale. Our acquisition of Open Access BPO and expansion of AI-driven solutions reflect this commitment. Outsource Accelerator's recognition of TDCX being among the top firms globally for outsourced CX is a testament to our commitment to providing excellent CX services and a tribute to our 20,000-strong team who are delivering world-class support every day. We thank Outsource Accelerator for this honor."Mr. Derek Gallimore, Founder and CEO of Outsource Accelerator, said, "What sets TDCX apart from other BPOs is its remarkable ability to blend technological innovation with human expertise, delivering superior results for their clients. TDCX exemplifies the gold standard in outsourcing that modern enterprises increasingly depend on in today's digital-first business environment."TDCX AI recently rolled out an AI enablement program for a batch of customer experience agents to learn about machine learning fundamentals, natural language processing, and AI ethics. In the course of the lessons hosted by Google Cloud Skills Boost, agents who completed the program were granted a professional certification, establishing TDCX professionals as qualified AI practitioners in the industry. This initiative aligns with TDCX's broader goal of cultivating a future-ready workforce skilled in leveraging AI tools for enhanced efficiency and extracting actionable insights from business intelligence index evaluates more than 3,200 BPO companies worldwide based on their global network strength and commitment to excellence. Assessment factors include geographic footprint alongside qualitative metrics such as online prominence and reputation - measured through employee reviews, LinkedIn engagement, and comprehensive third-party analysis from Crunchbase, Glassdoor and Zoom #TDCX The issuer is solely responsible for the content of this announcement. About TDCX Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality. With a focus on helping companies enable the future,TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit
Gulf Today
26-03-2025
- Business
- Gulf Today
Filipinos find a new way to earn extra pesos
Faith Brown, Agence France-Presse Nathalie Mago's work day begins after she's tucked her three daughters into bed and flicked off the lights in their house north of the Philippine capital Manila. As her young family sleeps, she fires up her laptop and begins discussing the day's agenda with her boss — an American half a world away. A 'virtual assistant', Mago is one of a growing number of Filipinos flocking to the booming but unregulated sector in the face of a tight job market, low wages and frequently hellish commutes. 'It literally saved me,' Mago said. 'I was able to support myself and my family at the same time.' A former office worker, the 32-year-old said she's now earning five times as much serving as the 'right hand' of employers for whom she writes copy, manages social media and even buys family birthday gifts. Government figures for the sector are unavailable as the role falls into no recognised job category, meaning legal protections are also effectively non-existent. But Derek Gallimore, of advisory firm Outsource Accelerator, estimates the number of Filipino virtual assistants at around a million — a number he expects to grow. 'It's the assumption that they can call their own shots, have more freedom and earn more money,' Gallimore said of the job's allure, adding the reality may not always meet expectations. Job-seeking platform Upwork lists the Philippines among the top five countries churning out virtual assistants, alongside India, Nigeria, Pakistan and the United States. 'We expect the growth of virtual assistant work in the Philippines to continue,' said Teng Liu, an economist at Upwork Research Institute. Filipinos' English proficiency made them a 'strong fit' for global clients, he added, with Australia, the United Kingdom and the United States among the biggest markets. A recent TikTok video with tens of thousands of likes featured a virtual assistant slowly unveiling a screenshot of her pay for five days' work — P29,400 ($512), more than double the monthly minimum wage in Manila. Several Facebook groups for virtual assistants — whose tasks can include everything from marketing to making travel arrangements -- boast hundreds of thousands of followers who view the job as a path to a better life. But there are risks associated with the sector. 'I know a lot of people who got scammed. The last one got scammed for 50,000 pesos,' said Mago, describing a scheme in which a virtual assistant was tricked into paying for access to jobs that never materialised. Others complete work for clients who then simply disappear, she said. Law lecturer Arnold de Vera, from the University of the Philippines, told AFP the industry lacks protections under Philippine law because it falls into no existing government category. 'They're invisible in the sense that they are generally treated not as Philippine employees,' de Vera told AFP, noting most virtual assistants classify themselves as 'self-employed'. No law forces employers outside the country to uphold agreements made with Philippines-based workers, he said. 'It's risky because there is no remedy involved but people are willing to take that risk because of the rewards they can reap.' Lyann Lubrico is among those who think the reward is worth the risk. The 33-year-old, who became a virtual assistant after losing her job as an office manager in the United Arab Emirates, believes remote work can be a path home for overseas Filipino workers, or OFWs. Now the owner of her own agency, Lubrico calls it her 'mission' to give OFWs, whose remittances account for nearly 10 percent of national GDP, a way to make that money at home instead. 'I know some cleaners who grew old being cleaners abroad... I thought to myself, Filipinos shouldn't settle for this all their lives,' she said, noting the abuse and discrimination faced by many. Through a Facebook group called 'Balikbayan (Returning Home) For Good', Lubrico has so far offered informal training to about 200 OFWs hoping to become virtual assistants. 'My mission is to enable overseas Filipinos to come home — one at a time,' said Lubrico. But while a true believer in the sector, she agrees legal protections remain a crucial step. Renato Paraiso, spokesman for the Philippines' Department of Information and Communications Technology, told AFP one key challenge is the fact that virtual assistant work 'is borderless'. 'That is something we should address,' he said, adding that forging labour partnerships with other countries could be a path forward in protecting the rights of Filipinos. 'If we have more protections I think more people will be encouraged to become virtual assistants,' said Mago, working remotely for the American. 'I strongly believe if every household in the Philippines has (someone employed as) a virtual assistant, no one will be hungry.'
Khaleej Times
26-03-2025
- Business
- Khaleej Times
Filipinos see pathway from poverty with virtual assistant jobs
Nathalie Mago's work day begins after she's tucked her three daughters into bed and flicked off the lights in their house north of the Philippine capital Manila. As her young family sleeps, she fires up her laptop and begins discussing the day's agenda with her boss — an American half a world away. A "virtual assistant", Mago is one of a growing number of Filipinos flocking to the booming but unregulated sector in the face of a tight job market, low wages and frequently hellish commutes. "It literally saved me," Mago told AFP. "I was able to support myself and my family at the same time." A former office worker, the 32-year-old said she's now earning five times as much serving as the "right hand" of employers for whom she writes copy, manages social media and even buys family birthday gifts. Government figures for the sector are unavailable as the role falls into no recognised job category, meaning legal protections are also effectively non-existent. But Derek Gallimore, of advisory firm Outsource Accelerator, estimates the number of Filipino virtual assistants at around a million — a number he expects to grow. "It's the assumption that they can call their own shots, have more freedom and earn more money," Gallimore said of the job's allure, adding the reality may not always meet expectations. Job-seeking platform Upwork lists the Philippines among the top five countries churning out virtual assistants, alongside India, Nigeria, Pakistan and the United States. "We expect the growth of virtual assistant work in the Philippines to continue," said Teng Liu, an economist at Upwork Research Institute. Filipinos' English proficiency made them a "strong fit" for global clients, he added, with Australia, the United Kingdom and the United States among the biggest markets. Risks and rewards A recent TikTok video with tens of thousands of likes featured a virtual assistant slowly unveiling a screenshot of her pay for five days' work —P29,400 ($512), more than double the monthly minimum wage in Manila. Several Facebook groups for virtual assistants -- whose tasks can include everything from marketing to making travel arrangements -- boast hundreds of thousands of followers who view the job as a path to a better life. But there are risks associated with the sector. "I know a lot of people who got scammed. The last one got scammed for 50,000 pesos," said Mago, describing a scheme in which a virtual assistant was tricked into paying for access to jobs that never materialised. Others complete work for clients who then simply disappear, she said. Law lecturer Arnold de Vera, from the University of the Philippines, told AFP the industry lacks protections under Philippine law because it falls into no existing government category. "They're invisible in the sense that they are generally treated not as Philippine employees," de Vera told AFP, noting most virtual assistants classify themselves as "self-employed". No law forces employers outside the country to uphold agreements made with Philippines-based workers, he said. "It's risky because there is no remedy involved but people are willing to take that risk because of the rewards they can reap." A path home? Lyann Lubrico is among those who think the reward is worth the risk. The 33-year-old, who became a virtual assistant after losing her job as an office manager in the United Arab Emirates, believes remote work can be a path home for overseas Filipino workers, or OFWs. Now the owner of her own agency, Lubrico calls it her "mission" to give OFWs, whose remittances account for nearly 10 percent of national GDP, a way to make that money at home instead. "I know some cleaners who grew old being cleaners abroad... I thought to myself, Filipinos shouldn't settle for this all their lives," she said, noting the abuse and discrimination faced by many. Through a Facebook group called "Balikbayan (Returning Home) For Good", Lubrico has so far offered informal training to about 200 OFWs hoping to become virtual assistants. "My mission is to enable overseas Filipinos to come home -- one at a time," said Lubrico. But while a true believer in the sector, she agrees legal protections remain a crucial step. Renato Paraiso, spokesman for the Philippines' Department of Information and Communications Technology, told AFP one key challenge is the fact that virtual assistant work "is borderless". "That is something we should address," he said, adding that forging labour partnerships with other countries could be a path forward in protecting the rights of Filipinos. "If we have more protections I think more people will be encouraged to become virtual assistants," said Mago, working remotely for the American. "I strongly believe if every household in the Philippines has (someone employed as) a virtual assistant, no one will be hungry."
Yahoo
26-03-2025
- Business
- Yahoo
Filipinos see pathway from poverty with virtual assistant jobs
Nathalie Mago's work day begins after she's tucked her three daughters into bed and flicked off the lights in their house north of the Philippine capital Manila. As her young family sleeps, she fires up her laptop and begins discussing the day's agenda with her boss -- an American half a world away. A "virtual assistant", Mago is one of a growing number of Filipinos flocking to the booming but unregulated sector in the face of a tight job market, low wages and frequently hellish commutes. "It literally saved me," Mago told AFP. "I was able to support myself and my family at the same time." A former office worker, the 32-year-old said she's now earning five times as much serving as the "right hand" of employers for whom she writes copy, manages social media and even buys family birthday gifts. Government figures for the sector are unavailable as the role falls into no recognised job category, meaning legal protections are also effectively non-existent. But Derek Gallimore, of advisory firm Outsource Accelerator, estimates the number of Filipino virtual assistants at around a million -- a number he expects to grow. "It's the assumption that they can call their own shots, have more freedom and earn more money," Gallimore said of the job's allure, adding the reality may not always meet expectations. Job-seeking platform Upwork lists the Philippines among the top five countries churning out virtual assistants, alongside India, Nigeria, Pakistan and the United States. "We expect the growth of virtual assistant work in the Philippines to continue," said Teng Liu, an economist at Upwork Research Institute. Filipinos' English proficiency made them a "strong fit" for global clients, he added, with Australia, the United Kingdom and the United States among the biggest markets. - Risks and rewards - A recent TikTok video with tens of thousands of likes featured a virtual assistant slowly unveiling a screenshot of her pay for five days' work -- P29,400 ($512), more than double the monthly minimum wage in Manila. Several Facebook groups for virtual assistants -- whose tasks can include everything from marketing to making travel arrangements -- boast hundreds of thousands of followers who view the job as a path to a better life. But there are risks associated with the sector. "I know a lot of people who got scammed. The last one got scammed for 50,000 pesos," said Mago, describing a scheme in which a virtual assistant was tricked into paying for access to jobs that never materialised. Others complete work for clients who then simply disappear, she said. Law lecturer Arnold de Vera, from the University of the Philippines, told AFP the industry lacks protections under Philippine law because it falls into no existing government category. "They're invisible in the sense that they are generally treated not as Philippine employees," de Vera told AFP, noting most virtual assistants classify themselves as "self-employed". No law forces employers outside the country to uphold agreements made with Philippines-based workers, he said. "It's risky because there is no remedy involved but people are willing to take that risk because of the rewards they can reap." - A path home? - Lyann Lubrico is among those who think the reward is worth the risk. The 33-year-old, who became a virtual assistant after losing her job as an office manager in the United Arab Emirates, believes remote work can be a path home for overseas Filipino workers, or OFWs. Now the owner of her own agency, Lubrico calls it her "mission" to give OFWs, whose remittances account for nearly 10 percent of national GDP, a way to make that money at home instead. "I know some cleaners who grew old being cleaners abroad... I thought to myself, Filipinos shouldn't settle for this all their lives," she said, noting the abuse and discrimination faced by many. Through a Facebook group called "Balikbayan (Returning Home) For Good", Lubrico has so far offered informal training to about 200 OFWs hoping to become virtual assistants. "My mission is to enable overseas Filipinos to come home -- one at a time," said Lubrico. But while a true believer in the sector, she agrees legal protections remain a crucial step. Renato Paraiso, spokesman for the Philippines' Department of Information and Communications Technology, told AFP one key challenge is the fact that virtual assistant work "is borderless". "That is something we should address," he said, adding that forging labour partnerships with other countries could be a path forward in protecting the rights of Filipinos. "If we have more protections I think more people will be encouraged to become virtual assistants," said Mago, working remotely for the American. "I strongly believe if every household in the Philippines has (someone employed as) a virtual assistant, no one will be hungry." fb-pam/cwl/rsc/pst
