25-03-2025
Bunnings responds to shopper's 'incredible' realisation about store layouts: 'Blow your mind'
Many avid DIY-ers likely spend their Saturday mornings wandering the aisles of Bunnings — sausage in hand — searching for the right products to fix the lawn or follow a handy home improvement hack. But many likely haven't put much thought into what goes into the perfect store layout.
One young Aussie's theory about how the hardware giant designs its giant stores has left thousands astounded and will make navigating just a little easier. Property investor Paige Mills, who loves to DIY said she recently visited the store 18 times in 11 days while tiling her Ballarat home.
She noticed at the two stores she frequented a "mind-blowing" detail which she said was confirmed to her after speaking to a staff member.
She discovered that stores are designed "in the order" of building a house. "It starts with timber, and then we go to plumbing, then flooring, electrical and then paint and landscaping," she said, adding that they are "all in the order that you would do things".
'The layout theory applies to the half a dozen stores I frequent across two Victorian towns," she told Yahoo. Many Aussies were stunned, while others were left wondering if there is any truth behind it and Bunnings Director of Stores Rod Caust has since cast some light on what is really going on.
"Providing the best experience for our customers is really important to us and our layout aims to make shopping straightforward and convenient, whether for a major build or a DIY project," he told Yahoo News.
Not every store follows the same layout, but Caust added that "natural flow" is what's prioritised to make shopping a more seamless experience.
"Bunnings has everything customers need from the front gate to the back fence of their homes, and while our layout might feel like it follows the process of building a house, it's really about creating a natural flow to make shopping as easy as possible," he said.
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Bulk building products are usually found in the store's drive-through timber yard, which then leads to smaller building materials, tools, decorating then outdoor living and nursery.
Key areas like plumbing are grouped with bathroom and kitchen. Flooring and window furnishings are paired alongside one another along with lighting and electrical leads.
Yahoo understands there are some exceptions, like paint which sits in the centre of the store because it's a key part of most projects.
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