Latest news with #PalladiumSP20HiTech
IOL News
01-05-2025
- General
- IOL News
Customer horrified to find live mice in shoe delivery from an online store
In a case of 'what he ordered vs what he got' a Cape Town got more than what he paid for with his order. Image: Se-Anne Rall/IOL When a Cape Town man ordered his Palladium SP20 Hi Tech boots off a well-known online store, he never imagined the added extras his package would arrive with. The customer, who asked not to be named, explained to IOL that while he was excited to open the package when it arrived, what happened next left him totally gobsmacked! Instead of opening the box and unwrapping his boots, which sell for around R2,199, he found a mother mouse and her babies crawling in the box. The scene that greeted a Cape Town man, expecting to unbox his pair of boots Image: Supplied "I placed an online order with Superbalist in mid-April. The package was delivered to my house a few days later. When I opened it, I immediately noticed something was wrong," he said. The customer said the package was torn, and there were pieces of ripped paper scattered inside the box. "There was also a strong urine smell coming from inside the box, it smelled like mouse urine. "When I opened the first shoe, I saw more torn paper and dark droppings at the bottom of the box," he said. Mama mouse Image: Supplied When the customer lifted the shoe, a live mouse jumped out of the boot. "I ran to my room. I was completely shocked. I had to spend the next few minutes trying to catch this mouse. Not at all how I planned to spend my day," he said. "I eventually caught the mouse, and when I looked into the box, I found eight baby mice, nestled inside one of the shoes. "I could not believe what I was seeing. There they were, eight tiny, pink, live mice in my shoe that I was supposed to wear! It felt like a nightmare," the customer told IOL. He said he immediately started to document the entire ordeal; from the condition of the box, the shoes and the mice. "I contacted Superbalist and the person who responded was polite and professional. Expecting that this was a serious health-related issue, I thought this would be dealt with swiftly," the man said. He said he did not hear back from Superbalist for several days after the first interaction. "When they finally responded, their apology was followed by a generic discount code as a form of compensation that meant I would have to spend more money with them before I could redeem it. Beyond that, no further action was taken. To date, I have not heard back from them," he said. What the customer ordered Image: Superbalist
IOL News
01-05-2025
- General
- IOL News
WATCH: Unexpected surprise for Cape Town man as mice nest in online order
In a case of 'what he ordered vs what he got' a Cape Town got more than what he paid for with his order. Image: Se-Anne Rall/IOL When a Cape Town man ordered his Palladium SP20 Hi Tech boots off a well-known online store, he never imagined the added extras his package would arrive with. The customer, who asked not to be named, explained to IOL that while he was excited to open the package when it arrived, what happened next left him totally gobsmacked! Instead of opening the box and unwrapping his boots, which sell for around R2,199, he found a mother mouse and her babies crawling in the box. The scene that greeted a Cape Town man, expecting to unbox his pair of boots Image: Supplied "I placed an online order with Superbalist in mid-April. The package was delivered to my house a few days later. When I opened it, I immediately noticed something was wrong," he said. The customer said the package was torn, and there were pieces of ripped paper scattered inside the box. "There was also a strong urine smell coming from inside the box, it smelled like mouse urine. "When I opened the first shoe, I saw more torn paper and dark droppings at the bottom of the box," he said. Video Player is loading. Play Video Play Unmute Current Time 0:00 / Duration -:- Loaded : 0% Stream Type LIVE Seek to live, currently behind live LIVE Remaining Time - 0:00 This is a modal window. Beginning of dialog window. Escape will cancel and close the window. Text Color White Black Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Background Color Black White Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Transparent Window Color Black White Red Green Blue Yellow Magenta Cyan Transparency Transparent Semi-Transparent Opaque Font Size 50% 75% 100% 125% 150% 175% 200% 300% 400% Text Edge Style None Raised Depressed Uniform Dropshadow Font Family Proportional Sans-Serif Monospace Sans-Serif Proportional Serif Monospace Serif Casual Script Small Caps Reset restore all settings to the default values Done Close Modal Dialog End of dialog window. Advertisement Video Player is loading. Play Video Play Unmute Current Time 0:00 / Duration -:- Loaded : 0% Stream Type LIVE Seek to live, currently behind live LIVE Remaining Time - 0:00 This is a modal window. Beginning of dialog window. Escape will cancel and close the window. Text Color White Black Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Background Color Black White Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Transparent Window Color Black White Red Green Blue Yellow Magenta Cyan Transparency Transparent Semi-Transparent Opaque Font Size 50% 75% 100% 125% 150% 175% 200% 300% 400% Text Edge Style None Raised Depressed Uniform Dropshadow Font Family Proportional Sans-Serif Monospace Sans-Serif Proportional Serif Monospace Serif Casual Script Small Caps Reset restore all settings to the default values Done Close Modal Dialog End of dialog window. Next Stay Close ✕ Mama mouse Image: Supplied When the customer lifted the shoe, a live mouse jumped out of the boot. "I ran to my room. I was completely shocked. I had to spend the next few minutes trying to catch this mouse. Not at all how I planned to spend my day," he said. "I eventually caught the mouse, and when I looked into the box, I found eight baby mice, nestled inside one of the shoes. "I could not believe what I was seeing. There they were, eight tiny, pink, live mice in my shoe that I was supposed to wear! It felt like a nightmare," the customer told IOL. He said he immediately started to document the entire ordeal; from the condition of the box, the shoes and the mice. "I contacted Superbalist and the person who responded was polite and professional. Expecting that this was a serious health-related issue, I thought this would be dealt with swiftly," the man said. He said he did not hear back from Superbalist for several days after the first interaction. "When they finally responded, their apology was followed by a generic discount code as a form of compensation that meant I would have to spend more money with them before I could redeem it. Beyond that, no further action was taken. To date, I have not heard back from them," he said. What the customer ordered Image: Superbalist
