13-05-2025
Marking 10 years of driving consumer rights
Yeo (seated, centre) with other council staff and members at the event in Kuala Lumpur. — LOW BOON TAT/The Star
National Consumer Action Council (MTPN) plans to hold more public awareness programmes about online security.
The 'Pengguna Bijak Digital' initiative aims to help Malaysians understand how to safely shop online, protect personal data and exercise their consumer rights in e-commerce transactions.
MTPN president Datuk Paduka Dr Kevy KV Yeo said through workshops, seminars and partnerships with schools and government agencies, the programme would target rural and underserved communities.
The goal, he said, was equal access to digital literacy for all Malaysians.
'We want everyone to have the knowledge needed to stay safe and protected when using online services,' Yeo said at MTPN's 'Meet and Greet' Aidilfitri gathering at a hotel in Kuala Lumpur to mark its 10th anniversary.
The initiative aligns with MTPN's broader vision of making consumer education more inclusive and accessible.
Over the past decade, MTPN has been involved in consumer advocacy, dispute resolution and shaping fair trade policies.
It has resolved over 3,700 complaints across sectors such as banking, telecommunications, health and product safety, said MTPN in a press statement.
He pointed out the importance of consumers staying updated as technology evolves.
'Digitalisation has created new risks and opportunities.
'Our role is to ensure consumers are well-informed to make safe and confident decisions.'
Yeo added that 'Pengguna Bijak Digital' would be delivered through multiple channels, including social media platforms, community events and online seminars.
MTPN also plans to integrate digital safety modules into the curricula of educational institutions.
'We aim to instil responsible online behaviour from a young age,' said Yeo, adding MPTN's new initiatives will help ensure everyone can participate confidently in the digital economy.
