Latest news with #Plusgrade
Travel Daily News
12-05-2025
- Business
- Travel Daily News
airBaltic sees strong demand for Business Class upgrade service
airBaltic's Business Class upgrade bidding service sees 7,500+ successful bids since December 2024, boosting revenue and enhancing passenger experience. RIGA – The Latvian airline airBaltic reports strong performance following the launch of its Business Class upgrade bidding service in December 2024, developed in partnership with Plusgrade, a global leader in ancillary revenue solutions. Since its introduction, over 7 500 passengers have successfully bid for upgrades, contributing a significant boost to revenue. Natālija Kuzmina, VP Customer Experience & Insights: 'Since the launch of our new upgrade service last year, we have seen a steady increase in Business Class passenger numbers. The service offers our customers greater flexibility in tailoring their travel experience and provides more passengers with access to premium options, while also enhancing our commercial performance. We are satisfied with our partnership with Plusgrade and look forward to expanding it with additional products in the future.' The Business Class upgrade process is simple – seven days before the flight, passengers will receive an invitation email if an upgrade is available on their route. They can then place and submit a bid. No later than twelve hours before the flight, passengers will be notified if their bid has been accepted. More details about the Business Class upgrade bidding service are available on airBaltic's website. The highest demand for the upgrade service has been observed on flights from Riga to Vienna (Austria), Paris (France), and Tallinn (Estonia). airBaltic offers Business Class on all of its scheduled flights. Business Class passengers can enjoy a comprehensive full-service package, including priority check-in and boarding, a front-of-cabin seat with a free seat for added privacy, a gourmet meal perfectly paired with a curated selection of premium beverages, and quicker disembarking upon arrival. Throughout the flight, a dedicated Business Class cabin crew ensures exceptional service. airBaltic operates nearly 130 routes from Riga, Tallinn, Vilnius, Tampere, and, seasonally, Gran Canaria, offering connections to a wide range of destinations in the airline's route network in Europe, the Middle East, North Africa, and the Caucasus region.
Hospitality Net
07-05-2025
- Business
- Hospitality Net
Plusgrade and Atlantis Dubai Partner to Enhance Guest Experiences with Seamless Upgrade Solutions
Tailored luxury : Guests at Atlantis Dubai's two resorts – Atlantis, The Palm and Atlantis The Royal – can now access premium room upgrades, stay extensions, and experiences with ease. : Guests at Atlantis Dubai's two resorts – Atlantis, The Palm and Atlantis The Royal – can now access premium room upgrades, stay extensions, and experiences with ease. Seamless integration : Plusgrade's enterprise upselling platform integrates with Atlantis Dubai's systems to automate and personalize upsell offers. : Plusgrade's enterprise upselling platform integrates with Atlantis Dubai's systems to automate and personalize upsell offers. Proven success: Building on a successful pilot, this partnership sets a new standard for upsell in ultra-luxury hospitality. MONTREAL - Plusgrade, a global leader in ancillary revenue solutions for the travel industry, is thrilled to announce its partnership with Atlantis Dubai's two premier luxury resorts: Atlantis, The Palm and Atlantis The Royal. This collaboration introduces an innovative solution that enhances the guest experience by offering seamless access to premium room upgrades, stay extensions, and exclusive experiences, unlocking new revenue opportunities through an intelligent, fully automated, and white-labeled platform. A Smarter Approach to Personalized Luxury With this seamless integration, Atlantis Dubai replaces a legacy system with an intuitive, fully automated platform. Now, guests can bid on or purchase upgrades in a way that is effortless, highly personalized, and aligned with the resort's commitment to world-class hospitality. Beyond premium room upgrades, the platform provides guests with even more opportunities to enhance their stay, offering greater flexibility and choice throughout their journey. The initiative follows a successful pilot at Atlantis, The Palm, where Plusgrade's solution increased both guest satisfaction and incremental revenue, reinforcing its value as a strategic hospitality technology partner. Elevating Every Guest Stay The power of bidding technology transforms the way travelers interact with their journey. Having seen the value of Plusgrade's solutions during my time in the cruise industry, I am thrilled to bring this level of innovation to Atlantis Dubai. Our 'innovation partnership' with Plusgrade allows us to push boundaries and continuously evolve our guest offerings. Their commitment to delivering against our unique needs has made them an invaluable partner as we work together to redefine luxury travel. Daniele Carrai, Vice President, Revenue Management, Atlantis Dubai At Atlantis, our guests expect a level of luxury and personalization that sets new benchmarks in the ultra-luxury market. The ease of using Plusgrade's intelligent platform allows us to elevate every aspect of the guest journey, offering tailored services and experiences that make each stay unforgettable. Michael Chatzidakis, Director, Revenue Management, Atlantis Dubai Powering the Future of Guest Engagement Our partnership with Atlantis Dubai is a perfect example of how technology can enhance the guest experience while driving significant ancillary revenue. By integrating our intelligent upgrade solution, along with other personalized upsell opportunities, we are giving guests greater choice and flexibility while helping Atlantis Dubai unlock new revenue streams. We are proud to work with these iconic resorts to set a new benchmark for luxury hospitality. Ken Harris, Founder and CEO of Plusgrade Key Benefits of the Program Exclusive Upgrades: Guests can bid on or purchase room upgrades, ensuring a tailored and elevated stay. Seamless Experience: Fully integrated with Atlantis Dubai's brand and booking systems for effortless personalization. Maximized Guest Engagement: A range of upsell opportunities ensures every guest can enhance their stay in a way that suits their needs. This partnership marks a major step in Atlantis Dubai's commitment to innovation in hospitality, delivering a more personalized and seamless guest experience. With bidding capabilities now live, guests at Atlantis, The Palm and Atlantis The Royal can instantly access exclusive upgrades and experiences. About Plusgrade Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 250 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As the ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world. For more information, visit About Atlantis Dubai Atlantis Dubai is a world-renowned luxury destination comprised of two iconic resorts, Atlantis, The Palm and Atlantis The Royal, offering unparalleled opulence, adventure, and hospitality. Atlantis, The Palm is the region's first entertainment resort, home to the world-famous Aquaventure World Waterpark with record-breaking slides, The Lost Chambers Aquarium with over 65,000 marine animals, and a vibrant culinary scene featuring Michelin-starred and celebrity chef restaurants. Atlantis The Royal redefines ultra-luxury with cutting-edge design, offering experiences like sky-high pools, fire-breathing fountains, and the world's largest collection of celebrity chef restaurants. Recognized as the 9th best resort in the world by The World's 50 Best Resorts 2024, Atlantis The Royal sets a new benchmark for luxury. From award-winning dining and world-class entertainment to awe-inspiring architecture, Atlantis Dubai is where extraordinary moments come to life. Carrie Moench Director, Brand & Communications View source
