Latest news with #Plusnet
Scottish Sun
2 days ago
- Business
- Scottish Sun
Major broadband provider with 1.5million customers is AXING free service and introducing £15 charge
It's not the only service Plusnet has axed in recent months FEE HIKE Major broadband provider with 1.5million customers is AXING free service and introducing £15 charge PLUSNET is scrapping a free in-house service used by thousands of customers and replacing it with a paid subscription model. All Plusnet email customers are being progressively moved to a new provider called Greenby, but the company insists it's not cutting the service. 1 Plusnet will contact those affected with instructions when it's their turn to switch Credit: Alamy The move, which began last month, will see existing Plusnet email addresses and inboxes migrated to Greenby's platform by the end of November. The broadband provider said it's making the change to ensure its customers inboxes remain safe and secure. A spokesperson added: "We're ensuring our customers get the best possible experience." Plusnet will contact those affected with instructions when it's their turn to switch. After the switch, customers with Plusnet broadband at the time of migration will get two years of free email service with Greenby. However, customers without Plusnet broadband at the time of migration will only get 30 days of free service, after which they'll need to pay £15 per year to Greenby. Plusnet won't add any charges to customer bills. If a customer chooses to opt out, they'll lose access to their Plusnet email account. Greenby said: "We understand that many people rely on email addresses they've used for years, and it's important that those who want to keep using the service can do so with confidence in its reliability." We recommend using a free standalone email provider to avoid the hassle of changing email services if you switch broadband providers in the future. CHECK YOUR SPEED: Broadband Free email providers WORRIED about your email being tied to your internet provider? There are plenty of excellent free email services you can use instead. Here are a few popular choices: Examples include: Gmail: Google's offering is feature-rich, with plenty of storage and excellent spam filtering. Integrates seamlessly with other Google services. Google's offering is feature-rich, with plenty of storage and excellent spam filtering. Integrates seamlessly with other Google services. Microsoft's webmail service offers a clean interface and integrates with Microsoft Office apps. Good storage options are available. Microsoft's webmail service offers a clean interface and integrates with Microsoft Office apps. Good storage options are available. Yahoo! Mail: A long-standing provider with a large storage capacity. It includes a built-in news feed. A long-standing provider with a large storage capacity. It includes a built-in news feed. Proton Mail: For those prioritising privacy, Proton Mail offers end-to-end encryption. Based in Switzerland, it has strong data protection laws (free but limited storage). For those prioritising privacy, Proton Mail offers end-to-end encryption. Based in Switzerland, it has strong data protection laws (free but limited storage). GMX Mail: Offers a good balance of features and storage space. Includes a spam filter and virus protection. Last year, Plusnet told The Sun that it will no longer offer home phone services to existing customers once analogue services are switched off. This means that customers who still want landline phone service in the future will be forced to move to a different telephone company that offers a digital service. It comes as all copper-based phone lines will be switched off by the end of 2027. The telecom firm previously previously shut its TV service and has begun winding down its Plusnet Mobile operations. Plusnet Mobile stopped selling its own-brand sim-only mobile plans to new customers at the end of March 2023. At the beginning of May 2023, existing Plusnet Mobile customers received emails confirming that the network would close for good in June 2024.
The Sun
2 days ago
- Business
- The Sun
Major broadband provider with 1.5million customers is AXING free service and introducing £15 charge
PLUSNET is scrapping a free in-house service used by thousands of customers and replacing it with a paid subscription model. All Plusnet email customers are being progressively moved to a new provider called Greenby, but the company insists it's not cutting the service. 1 The move, which began last month, will see existing Plusnet email addresses and inboxes migrated to Greenby's platform by the end of November. The broadband provider said it's making the change to ensure its customers inboxes remain safe and secure. A spokesperson added: "We're ensuring our customers get the best possible experience." Plusnet will contact those affected with instructions when it's their turn to switch. After the switch, customers with Plusnet broadband at the time of migration will get two years of free email service with Greenby. However, customers without Plusnet broadband at the time of migration will only get 30 days of free service, after which they'll need to pay £15 per year to Greenby. Plusnet won't add any charges to customer bills. If a customer chooses to opt out, they'll lose access to their Plusnet email account. Greenby said: "We understand that many people rely on email addresses they've used for years, and it's important that those who want to keep using the service can do so with confidence in its reliability." We recommend using a free standalone email provider to avoid the hassle of changing email services if you switch broadband providers in the future. Free email providers WORRIED about your email being tied to your internet provider? There are plenty of excellent free email services you can use instead. Here are a few popular choices: Examples include: Gmail: Google's offering is feature-rich, with plenty of storage and excellent spam filtering. Integrates seamlessly with other Google services. Microsoft's webmail service offers a clean interface and integrates with Microsoft Office apps. Good storage options are available. Yahoo! Mail: A long-standing provider with a large storage capacity. It includes a built-in news feed. Proton Mail: For those prioritising privacy, Proton Mail offers end-to-end encryption. Based in Switzerland, it has strong data protection laws (free but limited storage). GMX Mail: Offers a good balance of features and storage space. Includes a spam filter and virus protection. Last year, Plusnet told The Sun that it will no longer offer home phone services to existing customers once analogue services are switched off. This means that customers who still want landline phone service in the future will be forced to move to a different telephone company that offers a digital service. It comes as all copper-based phone lines will be switched off by the end of 2027. The telecom firm previously previously shut its TV service and has begun winding down its Plusnet Mobile operations. Plusnet Mobile stopped selling its own-brand sim-only mobile plans to new customers at the end of March 2023. At the beginning of May 2023, existing Plusnet Mobile customers received emails confirming that the network would close for good in June 2024. Switch providers and cut costs SWITCHING TV, broadband and landline providers has become significantly easier due to new rules introduced in September 2024. Customers now only need to contact their new provider to make the switch, eliminating the need to deal with their current provider, even if they find a better deal elsewhere. Since 2015, customers using Openreach's network – which includes providers like BT and Sky – have been able to switch by allowing their new provider to handle the process. However, switching to or from providers like Virgin Media, which operates on its own independent network, previously required contacting the existing provider to arrange the change. Ofcom 's new "One Touch" rules have streamlined the process for all networks. Now, customers switching services only need to liaise with their new provider, regardless of the network. These rules also ensure that customers won't pay notice-period charges beyond the switch date, meaning they won't be billed for overlapping services. Additionally, providers are required to compensate customers for any issues during the switch, such as being left without service for more than one working day. The amount of compensation will vary depending on the situation. The new rules align broadband and TV switching with mobile switching. Since 2019, mobile phone customers have been able to switch providers using the "text to switch" system, avoiding the hassle of calling their current network. To find the best deals, consider visiting comparison sites such as MoneySuperMarket and Uswitch. These platforms allow you to tailor your search based on factors like price, data allowances, and preferred providers.
Scotsman
22-05-2025
- Business
- Scotsman
Plusnet full fibre broadband deals from £24.99 with £100 reward
It's always worth shopping around for the best broadband deals | Dominic Lipinski/PA Wire This article contains affiliate links. We may earn a small commission on items purchased through this article, but that does not affect our editorial judgement. Plusnet is shaking up the broadband market with a price drop, ultra-fast speeds and a £100 reward card – and it's beating Sky on price. Sign up to our daily newsletter Sign up Thank you for signing up! Did you know with a Digital Subscription to Edinburgh News, you can get unlimited access to the website including our premium content, as well as benefiting from fewer ads, loyalty rewards and much more. Learn More Sorry, there seem to be some issues. Please try again later. Submitting... Plusnet has launched a major sale and is undercutting some of the industry's biggest broadband providers. It is offering Full Fibre broadband for £24.99. The deal is for the entry-level 74mb per second broadband speed and matches the £30 Sky charges for its Full Fibre 75 broadband offering. The best deals can be found at higher speeds. Plusnet is actually undercutting Sky when it comes to the ultra-fast 900mb per second Full Fibre broadband. The Plusnet option costs £37.99 compared to Sky's £42 per month offering. Householders who opt for the 900mbs option also get an extra perk from Plusnet; a pre-loaded £100 reward card that can be spent at a host of retailers. Plusnet also tops the charts for customer service and value for money according to energy switching company USwitch, which also gave it the award for overall Best Broadband Provider 2025 in a hat trick of rewards. It was also named Which?'s best provider in a double major award win. You can see the Plusnet deals here. It is a good time to shop for a new broadband provider as price wars have hit the market. While Plusnet and Sky have launched cheaper broadband offers, some brands are offering customers incentives to switch. BT and EE, which uses the BT network, are both offering up to £300 to people who switch to their service so that they can pay to cancel their current contract. EE says people who sign up will not need to cancel their existing contract because EE will do it for you when you sign up here. 🔥 Free Samsung tablet? Don't miss this Sky Mobile Galaxy S25 deal (aff) Snap up the brand-new Samsung Galaxy S25 5G and Sky Mobile will throw in a Galaxy Tab A9+ worth £259 – absolutely free! This offer - which we wrote about in detail here - runs until 26 June 2025, but once it's gone, it's gone. You'll get Samsung's most powerful phone yet – built for gaming, streaming and multitasking – from just £30 a month with zero upfront cost.
Daily Mirror
20-05-2025
- Daily Mirror
WiFi alert for UK homes with Sky, Virgin and BT broadband, check your router now
UK homes should make a simple Wi-Fi check today. If you've not checked or upgraded your Wi-Fi router in a while, now could be a good time to do so. Although most internet devices appear to provide a decent signal, broadband technology has advanced at a rapid rate, and that means you could be being left behind. According to the team at Broadband Savvy, many of us now have inferior Wi-Fi 5 boxes installed in our homes, and that system simply can't keep pace with modern needs. For those unaware, Wi-Fi 5 is now over a decade old and has since been beaten by Wi-Fi 6, 6E and even all-new Wi-Fi 7 devices. These upgrades can all cope with much faster download speeds along with having large volumes of gadgets connected to them. Most UK Internet Service Providers (ISPs) do now offer Wi-Fi 6 routers but many customers continue to have Wi-Fi 5 gadgets plugged into their walls. Explaining more, Tom Paton, founder of Broadband Savvy, said: "Compared to more modern standards, like WiFi 6, 6E, and 7, WiFi 5 has significant limitations for the end-user. "WiFi 5 is fine for slower broadband connections, such as the 30-50 Mbps packages that were popular in 2010-2015, as long as you don't have lots of internet-connected devices. "But certain providers are still shipping these routers to customers buying an ultrafast broadband plan, even though they're not designed for this." If your contract is up for renewal or you are about to switch providers there is another reason to be cautious. Most ISPs will want you to sign up for a lengthy contract which means what you get now, you'll be stuck with for two years. "Most broadband plans on the market at the moment come with a 24 month contract. In two years' time, WiFi 5 will be essentially obsolete, which is why we're urging broadband providers to at least offer the option of a better router on their fast fibre plans," Paton added. It can be pretty hard to know what your router is capable of, but it's worth checking with your ISP to see if an upgrade is available. "When buying, insist on at least a WiFi 6 router - but be aware that one or two major providers still don't offer this as an option," Paton said. "For example, as a cheaper, more basic provider, Plusnet is still shipping the Smart Hub 2 WiFi 5 router, even on their ultrafast 500 Mbps and 900 Mbps plans. On the other hand, EE offers the choice of a WiFi 6 or WiFi 7 router across all of their tariffs." If you want to future-proof your speeds, speak to your ISP. It's also worth noting that there are many Wi-Fi boosters on the market—such as Amazon's Eero—that offer Wi-Fi 6 and Wi-Fi 6E connectivity. These so-called mesh networks plug into your current router and offer an instant upgrade.
Yahoo
10-03-2025
- Business
- Yahoo
BT brand saved as new boss overhauls telecoms giant
The BT brand has been saved from the consumer scrap heap as its chief executive plots a bold strategy overhaul. The former telecoms monopoly announced in 2022 that it was ditching BT as its 'flagship' brand for millions of customers to focus on selling broadband and mobile services under the EE name. However, these plans have now been shelved by Allison Kirkby, its chief executive, amid concerns that dropping the historic brand risked alienating older customers. As a result, both the BT and EE brands will continue to be used side by side. The change comes amid pressure from Sunil Bharti Mittal, the Indian tycoon who became BT's largest shareholder last summer after taking a stake of almost 25pc. Mr Mittal has taken a hands-on approach to his investment, summoning executives for two days of strategy meetings last month. He also met with Ms Kirkby during the Mobile World Congress industry conference in Barcelona this week. Ms Kirkby is seeking to refocus the company on its core offering and has already scaled back a previously announced move into new products and services. In 2023, the company said it would use the EE brand to start selling consumer electronics such as games consoles Meanwhile, BT will step up its investment in Plusnet, its value broadband brand. The group recently stopped offering Plusnet mobile services, but executives are understood to be considering the launch of a new discount mobile brand as they gear up for tougher competition following the £15bn merger of rivals Vodafone and Three. The moves come as Marc Allera, BT's consumer boss who spearheaded the shift to EE in recent years, heads for the exit. He will leave the company later this month after missing out on the top job to Ms Kirkby a year ago. The BT chief has appointed Claire Gillies, formerly a senior executive at telecoms group Bell Canada, as the new head of the company's consumer division. Her appointment forms part of a wider leadership overhaul that includes the hiring of Jon James as new business boss. The move to retain the BT brand will likely be welcomed by large numbers of Britons who fondly recall the BT phonebook and TV ads featuring the likes of Bob Hoskins, Maureen Lipman and even ET. Formerly known as British Telecom, BT was privatised under Margaret Thatcher in 1982 and shortened its name just under a decade later. Under previous plans, BT would have remained the primary brand for business customers and the group's corporate name, but consumers would have been encouraged to switch to EE. The company previously said it was prioritising the EE brand because of its reputation for good mobile connectivity and its popularity across different age groups. Its own adverts have been fronted by Hollywood actor Kevin Bacon, though more recently he has been restricted to voice-overs in an effort to cut costs. BT bought EE from Deutsche Telekom and Orange in a £12.5bn deal in 2015. The company has since operated under two brands, with the two names now emblazoned side by side on its high street stores. A spokesman for BT said: 'EE is our lead consumer-facing brand for converged mobile and broadband customers but there will always be a big role for BT as one of our most highly valued brands by our customers. 'BT will therefore continue as part of our portfolio of well-loved consumer brands alongside EE and Plusnet.' Broaden your horizons with award-winning British journalism. Try The Telegraph free for 1 month with unlimited access to our award-winning website, exclusive app, money-saving offers and more.
