Latest news with #PresidentialDecreeNo.314
Middle East
a day ago
- Business
- Middle East
OPEN// PM orders maximizing efforts of Unified Govt Complaints System
CAIRO, June 4 (MENA) - Prime Minister Mostafa Madbouli has emphasized the need to maximize efforts of the Unified Government Complaints System; given its vital role as a link between citizens and government agencies. The prime minister made the remarks as he reviewed a detailed report about the Cabinet's Unified Government Complaints System's work during May 2025. The report was compiled by the system director Tarek el Refaei. Refaei said the system received approximately 182,000 complaints and requests in May. Established by Presidential Decree No. 314 of 2017, the Unified Government Complaints System provides a two-way communication channel between the government and its citizens. The system aims to improve service delivery, address citizen concerns, and foster a more responsive government. (MENA) I S N/S R E
Middle East
29-05-2025
- Politics
- Middle East
OPEN// PM underlines need to diversify channels of receiving citizens' complaints
CAIRO, May 29 (MENA) - Prime Minister Mostafa Madbouli underlined on Thursday the importance of stepping up efforts exerted by the Cabinet's Unified Government Complaints System to monitor, receive and deal with citizens' complaints, especially those of humanitarian dimension. He called of diversifying channels of receiving complaints in a bid to ensure swift response. Madbouli made his remarks while reviewing a report prepared by the Unified Government Complaints System on the government's efforts to deal with citizens' complaints in cooperation with different bodies concerned. Director of the Unified Government Complaints System Tarek el Refai said the quick and effective response of the mechanism to citizens' complaints comes as part of the political leadership's directives to secure a decent life to citizens. He expressed thanks to the ministries of education and health for their swift response to citizens' complaints. Established by Presidential Decree No. 314 of 2017, it provides a two-way communication channel between the government and its citizens. The system aims to improve service delivery, address citizen concerns, and foster a more responsive government. (MENA) S R E
