Latest news with #ProHance
Cision Canada
13-05-2025
- Business
- Cision Canada
ProHance Named a Major Contender in Everest Group's 2025 People Analytics Platforms PEAK Matrix® Assessment
FRISCO, Texas, May 13, 2025 /CNW/ -- ProHance, a new-age leader in workplace analytics and operations enablement platform, has been named a Major Contender in the Everest Group People Analytics Platforms PEAK Matrix ® Assessment 2025. The study evaluated 23 distinct analytics platforms and placed ProHance at the forefront of the North American Enterprise and SMB landscape; and highlighted the critical role it plays in helping organizations drive productivity, optimize workforce performance and make data-informed decisions. The Everest Group PEAK Matrix ® is a renowned benchmark that evaluates technology providers based on market impact, vision and capability. ProHance's inclusion is based on its strong customer traction, measurable ROI, and ability to scale enterprise-wide across industries. "With U.S. companies increasingly navigating hybrid and distributed workforce challenges, ProHance stands out for delivering real-time visibility into work patterns, operational efficiency, and employee engagement —empowering business and HR leaders to act decisively in dynamic environments. We are happy to earn the Major Contender status in Everest Group's distinguished People Analytics Platforms PEAK Matrix ® Assessment," commented Ankur Dhingra, CEO, ProHance. "ProHance's recognition as a Major Contender in Everest Group's People Analytics Platforms PEAK Matrix ® Assessment 2025 is driven by its ability to offer real-time insights into workforce productivity with a robust set of inputs captured from work-level activity. The work-output module enables a normalized view of output across diverse worker categories, enabling a meaningful enterprise-wide comparison. In addition to helping improve productivity, it also focuses on mitigating risk by offering an AI-powered Retention Risk Index to support attrition management, positioning ProHance as a robust platform for catering to the needs of enterprise workforce analytics," said Sharath Hari N, Vice President at Everest Group. Enterprise clients across North America validate this strategic value. "ProHance's placement on the PEAK Matrix ® is a true reflection of our experience as a client. Among the many platforms we assessed, ProHance stood out as the most comprehensive solution — providing real-time, enterprise-wide visibility, actionable insights, and seamless operational enablement. It has helped us drive productivity, optimize resource utilization, improve workforce efficiency, and strengthen governance," says Martin Edgerton, Head of Global Service Delivery at JLL.
Associated Press
24-03-2025
- Business
- Associated Press
ProHance Joins CX Showcase 2025 – The Premier Customer Experience Event
Discover the future of customer experience at CX Showcase 2025—where innovation, strategy, and technology converge to redefine engagement 'Customer experience is at the heart of every successful business, and at ProHance, we enable organizations with data-driven strategies that enhance both workforce performance and customer satisfaction' — Brendan Maree, VP & Country Manager, ANZ, ProHance SYDNEY, AUSTRALIA, March 24, 2025 / / -- ProHance, a new-age workplace analytics and operations enablement platform announces its participation in CX Showcase 2025, the premier event dedicated to customer experience innovation. The event will bring together industry leaders, experts, and technology pioneers to explore cutting-edge strategies that drive customer engagement and operational excellence. At CX Showcase 2025, ProHance will highlight how its advanced analytics and automation capabilities empower organizations to enhance productivity, streamline operations, which ultimately helps enterprises deliver exceptional customer experiences. With its real-time insights and AI-driven solutions, ProHance is transforming the way businesses optimize workforce efficiency, that allows them to maintain higher levels of customer satisfaction. Brendan Maree, Vice President & Country Manager – Australia and NZ region, ProHance, said, 'We are thrilled to be part of CX Showcase 2025. Customer experience is at the heart of every successful business, and at ProHance, we enable organizations with data-driven strategies that enhance workforce performance and customer satisfaction. This event provides an excellent platform to engage with industry leaders and share insights on how machine learning, AI and technology that is at the core of the ProHance platform, can redefine CX.' Attendees at CX Showcase 2025 will have the opportunity to engage with ProHance's experts, explore live demonstrations, and discover how data-driven workforce management can drive superior customer outcomes. ABOUT PROHANCE ProHance empowers organizations with a comprehensive suite of tools and capabilities designed to elevate productivity, enforce compliance, optimize costs, enhance customer satisfaction, enable data-driven decision-making, and seamlessly adapt to evolving business needs. Currently deployed by over 400,000+ users across 25 countries, ProHance provides cutting-edge solutions that help businesses achieve strategic objectives and operational excellence. ProHance +91 98711 04464 X LinkedIn Instagram Other Legal Disclaimer:
Associated Press
20-03-2025
- Business
- Associated Press
ProHance to Lead Key Discussions at Shared Services & Outsourcing Week (SSOW) 2025 in Orlando
ProHance leaders to share insights on GBS, shared services versatility & talent transformation at SSOW 2025 Orlando with workshops, panels & expert discussions. ORLANDO, FL, UNITED STATES, March 20, 2025 / / -- ProHance, a new-age workplace analytics and operations enablement platform, is set to take center stage at the Shared Services & Outsourcing Week (SSOW) 2025 in Orlando. With a strong presence at the event, ProHance will deliver three impactful sessions featuring its leadership alongside industry experts. These sessions will offer strategic insights into building agile shared services models, leveraging empirical data for GBS transformation, and reimagining talent management in the digital era. Featured Sessions Panel Discussion: Transforming Talent Management for the Digital Future Date: March 24, 2025 Time: 2:00 PM Panelist: Khiv Singh, Senior Vice President & Head of Americas, ProHance Additional Panelists: Sue Dempsey, SVP, Acrisure Business Services, Acrisure Jack Deem, Assistant Controller, Con Edison Jim Thomsen, VP of Customer Care, Showdown Displays Mike Kresge, VP of Controller Shared Services, Leidos As organizations navigate rapid digital transformation, effective talent management is crucial to sustaining competitive advantage. This panel will explore best practices for attracting, developing, and retaining a future-ready workforce equipped with digital expertise and problem-solving capabilities. Key discussion points include: - Identifying critical skills required for future-proof teams - Balancing technical expertise with creativity to enhance productivity - Implementing upskilling and engagement strategies to drive talent retention - Aligning corporate culture with workforce transformation for long-term success Workshop: Building Shared Services Versatility – Balancing Depth and Breadth in a Fast-Paced Environment Date: March 25, 2025 Time: 9:00 AM Speakers: Ankur Dhingra, CEO, ProHance Fabiano Lopes, VP, Cardinal Health This workshop will provide an in-depth exploration of strategies to enhance the agility of shared services operations by balancing specialization with flexibility. As businesses evolve, organizations must adopt a model that seamlessly integrates depth and breadth to maximize efficiency and adaptability. Key takeaways will include: - Building operational resilience through a balanced skills and service model - Scaling shared services functions while maintaining efficiency and agility - Leveraging advanced technology and workforce analytics for optimal service delivery Track Session: The Hidden Catalyst in GBS Transformation – Trustworthy, Empirical Data Date: March 26, 2025 Time: 3:00 PM Speakers: Ankur Dhingra, CEO, ProHance Fabiano Lopes, VP, Cardinal Health Data-driven decision-making is a cornerstone of modern GBS transformation. This session will highlight how empirical data fosters trust, enhances operational efficiency, and accelerates business transformation. Attendees will gain insights into: - The role of real-time analytics and performance data in driving transformation - The importance of transparency and data integrity in building stakeholder confidence - Case studies demonstrating the tangible impact of data-driven GBS strategies About ProHance ProHance empowers organizations with a comprehensive suite of tools and capabilities designed to elevate productivity, enforce compliance, optimize costs, enhance customer satisfaction, enable data-driven decision-making, and seamlessly adapt to evolving business needs. Currently deployed by over 400,000+ users across 25 countries, ProHance provides cutting-edge solutions that help businesses achieve strategic objectives and operational excellence. For more information, visit X LinkedIn Instagram YouTube Other Legal Disclaimer:
Associated Press
17-03-2025
- Business
- Associated Press
ProHance Releases Global Productivity Benchmarking Report for 2023 & 2024
ProHance releases its 2023-24 Global Productivity Benchmarking Report, offering key insights into workforce efficiency, trends, and industry best practices 'Most productive time in Healthcare/RCM and BPO/BPM is spent on core business apps, while over a quarter of productive time in fast-growing Global Capability Centers goes to communication tools' — Arvind Sagar, Senior Advisor, ProHance BENGALURU, KARNATAKA, INDIA, March 17, 2025 / / -- ProHance, a new-age workforce analytics and operations enablement platform, releases its latest Global Productivity Benchmarking Report for 2023 & 2024. This comprehensive and updated report is an industry gold standard in terms of the data-driven statistics it provides. However, what makes it unique is the comparative analysis of productivity trends across a substantial dataset of 231,000 users across 69 organizations—this enables the report to provide valuable insights into workforce efficiency and performance. The benchmarking study examines key productivity metrics, identifies emerging trends, and delivers data-driven strategies for enterprises looking to optimize workforce performance. With deep analytical insights, this report serves as an essential resource for business leaders, operations heads, and shared services professionals navigating the evolving workplace landscape. ProHance has been publishing a Global Productivity Benchmarking Report for the past two years; but this latest report for 2023 and 2024 throws up some interesting findings - such as how key WorkTime metrics have improved noticeably, and the India and Asia-Pacific regions are significantly ahead of the rest of the world in terms of productivity. Another compelling insight that the study throws up is, that while the majority of productive time is spent on core business applications in leading industries like Healthcare/RCM and BPO/BPM, more than a quarter of the productive time in fast-growing Global Capability Centers is spent on communication tools. The 5.6% improvement in productive hours in 2024 compared to 2023 is significantly higher than the 1.8% increase in logged hours, highlighting how ProHance helps teams work smarter, not just harder. Key Findings from the Report: Increase in Productive Time: The study reveals an overall increase of 24 minutes in productive time from 2023 to 2024, driven by higher logged hours and improved system engagement. Industry Performance Trends: While Healthcare/RCM met the expected productive time benchmark, other industries, including BFSI and IT Services, need to optimize idle time and time away from the system to achieve efficiency gains. Sector-Wide Productivity Growth: Most industry sectors demonstrated an improvement in productive hours, except for Staffing and Real Estate, which experienced a slight decline in 2024. Regional Productivity Insights: India, the Philippines, and the rest of Asia-Pacific outperformed other regions in productive time, while the Americas, Europe, and MEA showed lower efficiency, potentially due to labor regulations or operational inefficiencies. Workforce Deployment Comparison: Large enterprises with over 5,000 users reached the benchmark of 7 hours and 30 minutes of productive time, while smaller deployments still lagged slightly behind. Tool Utilization Trends: The report highlights a strong reliance on business tools in Healthcare/RCM, while collaboration tools were heavily used in BFSI and Global Capability Centers (GCCs), emphasizing the role of virtual team connectivity. 'By sharing these findings, we want to empower organizations with actionable intelligence to enhance efficiency and drive better business outcomes,' said Arvind Sagar, Senior Advisor, ProHance. 'This report underscores the power of data-backed decision-making in improving operational effectiveness.' About ProHance ProHance is a comprehensive workforce analytics and operations enablement platform that empowers organizations to enhance productivity, enforce compliance, optimize costs, and drive data-backed business strategies. Trusted by over 400,000 users across 25 countries, ProHance provides deep visibility into workforce dynamics, enabling enterprises to make informed decisions for sustainable growth. X LinkedIn Instagram YouTube Other Legal Disclaimer:
Associated Press
12-02-2025
- Business
- Associated Press
ProHance to Participate in HFS India Summit 2025
ProHance joins #HFSIndiaSummit 2025 to showcase how its analytics platform boosts productivity, optimizes workflows & accelerates AI adoption. #FutureOfWork 'We are looking forward to participating in the HFS India Summit 2025 to demonstrate how ProHance can empower organizations to optimize their operations' — Saurabh Sharma, Chief Growth Officer at ProHance BENGALURU, KARNATAKA, INDIA, February 12, 2025 / / -- ProHance, a new-age workplace analytics and operations enablement platform announces its participation in the HFS India Summit 2025, scheduled for February 13, 2025, at The Leela Palace in Bengaluru. The HFS India Summit is a premier event that brings together industry leaders, analysts, and practitioners to discuss the latest trends and innovations in business operations and technology. The summit provides a platform for sharing insights on how organizations can navigate the evolving landscape of digital transformation and operational excellence. At the summit, ProHance will showcase its advanced platform designed to provide actionable insights for smarter decision-making in complex, distributed, and hybrid workforces. The platform's comprehensive suite of modules — including work time, work output, workflow management, advanced analytics, asset optimization — enables organizations to enhance productivity, optimize operations, and improve employee engagement. Additionally, ProHance is accelerating AI adoption in enterprises by offering real-time intelligence and automation-driven insights, empowering businesses to make data-driven decisions faster and more efficiently. 'We are looking forward to participating in the HFS India Summit 2025 to demonstrate how ProHance can empower organizations to optimize their operations,' says Saurabh Sharma, Chief Growth Officer at ProHance. 'Our platform is designed to help organizations become future-ready by keeping teams connected, visible and engaged, ultimately leading to improved business outcomes.' ProHance's team of experts will be on hand to discuss how the platform's real-time intelligence and scalability can address the unique challenges faced by organizations today. ABOUT PROHANCE: Empower your organization with ProHance's comprehensive suite of tools and capabilities, designed to elevate productivity, enforce compliance, streamline costs, amplify customer satisfaction, fuel data driven strategies, and seamlessly adapt to dynamic business landscapes. Currently used by over 400,000 plus users in 25 countries; harnessing ProHance propels your organization towards unparalleled strategic success, effortlessly achieving key organizational objectives. For more information, follow us on for updates. X LinkedIn Other Legal Disclaimer:
