16-05-2025
SBS Transit Rail puts its trust in 6Sense
[SINGAPORE] The Republic's public transport system is renowned worldwide for its reliability, efficiency and seamless connectivity – a vital backbone supporting the city-state's bustling urban life. As the demands on this network continue to grow, SBS Transit Rail is pushing the boundaries of operational excellence with Project 6Sense.
This innovative, data-driven solution is designed to ensure that the North East Line (NEL) and Downtown Line (DTL) deliver consistently smooth journeys for more than a million commuters every day. By harnessing advanced analytics and artificial intelligence (AI), Project 6Sense exemplifies how Singapore continues to set new standards in public transportation management and commuter experience.
The development of Project 6Sense followed a meticulous design-thinking process. SBS Transit's data analytics team began by empathising with the operations team, understanding the challenges they faced when dealing with train faults.
They also recognised the limitations of traditional methods, which involved manually collecting and processing data from disparate sources, and embarked on a journey to create a comprehensive, automated solution. The team identified the need for a unified platform that could automate data retrieval and processing. Through ideation, they developed data pipelines to streamline data processing according to user needs.
Prototypes of the dashboard were created in Power BI and rigorously tested before user acceptance testing was conducted using historical train incidents. The data-driven dashboard offers a holistic view of the health status of individual trains across the entire fleet, and categorises trains into four health statuses: healthy trains, trains on watch list, trains with a high false alarm rate and at-risk trains.
