Latest news with #PublicGrievancesManagementSystem
New Indian Express
15-05-2025
- Politics
- New Indian Express
Chief Minister Office to handle complaints directly
NEW DELHI: Chief Minister Rekha Gupta has announced that her office will now directly handle public grievances, aiming to improve governance in the national capital. Complaint boxes will be installed at the offices of Sub-Divisional Magistrates (SDMs), District Magistrates (DMs), and Sub-Registrars across the city. After a meeting with senior officials, Gupta called for an upgrade of Delhi's public grievance redressal system to make it more effective. On Wednesday, the Chief Minister chaired a review meeting with the Heads of Departments (HODs) at the Delhi Secretariat. The meeting focused on reviewing unresolved complaints on the Public Grievances Management System (PGMS) portal and ensuring their timely resolution. Departments were directed to take prompt action on pending complaints and prepare Action Taken Reports (ATRs) without delay. The meeting was attended by the Chief Secretary and HODs from key departments, including Revenue, DUSIB, Delhi Police, DDA, Education, PWD, Social Welfare, Technical Education, Environment and Forests, MCD, DJB, Labour, Irrigation and Flood Control, Health, and Transport. Gupta criticised past governments for neglecting public complaints, stating, 'Earlier, complaints either never reached officials or were ignored. But our government is fully committed to resolving public issues.'
The Hindu
14-05-2025
- Politics
- The Hindu
My office will monitor complaints against DMs, SDMs, Sub Registrars, says Delhi CM
Chief Minister Rekha Gupta on Wednesday directed the installation of a 'complaint box' at the office of each District Magistrate (DM), Sub-Divisional Magistrate (SDM), and Sub-Registrar of Delhi. She said the Chief Minister's Office will directly monitor the redressal of the grievances against the offices of the DMs, SDMs, and Sub-Registrars. 'Citizens will be able to submit their complaints in these boxes. My office will monitor their redressal and ensure no grievance is overlooked and every issue is addressed in a timely manner,' Ms. Gupta told mediapersons. She made the comments after chairing a review meeting with senior officials on the functioning of the Public Grievances Management System (PGMS) portal. The CM asked the officials concerned to come up with a plan to receive complaints through WhatsApp, mobile apps and toll-free numbers, noting that the portal, which allows people to raise complaints regarding the services of various Delhi government departments, has not been functioning properly. She said the PGMS must be made more user-friendly to help citizens register their complaints without facing technical or procedural difficulties. 'Till now, the complaints either never reached the relevant authorities, or even if they did, no action was taken. But our government is working to resolve these issues. The government aims to develop a modern and integrated grievance redressal system that ensures citizens' voices are heard, acknowledged, and resolved swiftly,' Ms. Gupta said. The CM also instructed the heads of departments to regularly monitor pending complaints and ensure effective resolution of grievances on the portal.
Express Tribune
24-03-2025
- Politics
- Express Tribune
MoPA enacts39 laws
The Ministry of Parliamentary Affairs (MoPA) has made significant progress in legislative effectiveness and public service delivery, enacting 39 laws and facilitating the passage of 30 bills in the National Assembly and 27 in the Senate. According to an official document, the ministry's initiatives align with the government's vision of inclusive and citizen-centric governance. A key milestone is the establishment of the "Public Grievances Management System," which offers a comprehensive framework for complaint resolution and strategic public outreach. Through this system, over 94 per cent of public grievances have been addressed.
