Latest news with #QaisAlFarsi
What's On
28-05-2025
- Automotive
- What's On
Booking vehicle tests in Dubai? You'll now have to do it online
Turning queues into screen taps… Own a car in Dubai? In a move that's all about convenience and cutting-edge tech, Dubai's Roads and Transport Authority (RTA) has rolled out a new online booking system for vehicle testing services in Dubai. The service allows drivers to book appointments for vehicle inspections. Which means you can finally say goodbye to long queues and hello to seamless scheduling, all from your phone or laptop. You can make your booking via the RTA website or mobile app. The initiative is designed to cut down waiting times, reduce congestion at testing centers, and improve overall customer satisfaction. According to Qais Al Farsi, Director of Vehicle Licensing at RTA's Licensing Agency, booking an appointment 'will help reduce waiting times by around 40 per cent. It will also improve occupancy rates, particularly at centres where utilisation had previously exceeded 80 per cent.' Not a fan of booking ahead? You can still walk in — but only at Tasjeel Hatta. Everywhere else, skipping the appointment will cost you an extra Dh100. So, you may as well get out your phone, and get your bookings done after a few quick taps. It's a smart move for a city constantly striving to stay ahead in innovation and service excellence. Thanks for making it easier for us, RTA… Other ways RTA is making life on the move easy nol cards In January 2024, Dubai's Roads and Transport Authority (RTA) announced that they will be upgrading the current nol card system. The upgrade will mean you won't need your physical nol cards to tap in and out anymore… you just need your mobile phone. RTA announced the project is due for completion by the end of 2026. The upgrade, as of March was 40 per cent complete. The upgrade will see a shift from the existing card-based ticketing system to a more advanced account-based ticketing (ABT) technology. The shift will ensure the system keeps pace with global advancements in digital payments and financial technology (fintech). Read more about the project here. @rta_dubai Images: RTA and Unsplash > Sign up for FREE to get exclusive updates that you are interested in
Gulf Today
27-05-2025
- Automotive
- Gulf Today
Dubai makes vehicle inspection appointments mandatory across all testing centres
Gulf Today, Staff reporter Dubai's Roads and Transport Authority (RTA) has activated the Vehicle Inspection Appointment Booking service on the 'RTA Dubai' app and the website . Effective 2nd June 2025, the booking will be mandatory for all vehicle inspections at technical testing centres across the emirate. For customers who prefer to visit without a prior appointment, an optional walk-in service will be available at 19 centres, subject to an additional service fee of AED 100. The Technical Inspection services through pre-booking appointments are available at 8 other centres, without the walk-in service at these eight centres. The centres are Wasel Al Arabian Centre & Nad Al Hamar, Shamil Al Adid, Al Muhaisnah and Nad Al Hamar, Al Mumayaz Vehicle Testing Al Mizhar, and Tasjeel Al Tawar and Al Mankhool. The decision to expand the service follows the tangible success of the pilot phase, launched in October last year exclusively at the Tasjeel centres in Al Qusais and Al Barsha. The initiative proved effective in saving customers time and effort. Through this expansion, RTA aims to enhance the quality of this vital service, which benefits a broad segment of the population, and to improve customer satisfaction by reducing waiting times for vehicle inspections. The move also reflects RTA's commitment to enriching the customer experience by providing seamless access to premium services across multiple channels. The results of the six-month pilot phase revealed a notable reduction in average customer waiting times for vehicle inspection services at the Al Qusais and Al Barsha centres, by approximately 46%, alongside a 15% decrease in the occupancy rate of physical inspection transactions relative to total available capacity. The volume of vehicle testing transactions at both centres also declined by 13%. Despite this reduction, revenue levels remained unaffected. Additionally, 52% of customers chose to use the pre-booking system, 26% of transactions were completed via the optional walk-in service, and the remaining 22% were for other services that did not require prior appointments. Qais Al Farsi, Director of Vehicle Licensing at RTA's Licensing Agency, said: 'The outcomes of the pilot phase demonstrated a clear improvement and a positive shift in reducing congestion at inspection centres, particularly during peak hours, one of the most persistent challenges at these facilities.' 'The wider rollout of the initiative across vehicle testing centres is expected to yield several key benefits, most notably saving customers time and effort, reducing waiting times by around 40%, and improving occupancy rates, particularly at centres where utilisation had previously exceeded 80%,' he added. Al Farsi further noted: 'The appointment booking system has been made mandatory for all customer and vehicle categories at technical testing centres, except for vehicles registered in Dubai and owned by People of Determination and seniors, both citizens and residents. These individuals are exempt from the booking requirement for vehicle inspection services, in line with RTA's commitment to ensuring accessible and inclusive service delivery for these two key customer segments.' A total of 27 technical testing centres across Dubai now require booking for vehicle inspections via the RTA Dubai smart app or website ( ). Tasjeel Hatta centre is exempt from the appointment booking requirement.
Khaleej Times
27-05-2025
- Automotive
- Khaleej Times
Dubai: Avoid Dh100 fee; RTA makes online booking mandatory for vehicle test
Starting on June 2, all 27 technical testing centres across Dubai will require bookings for vehicle inspections through the RTA Dubai smart app or website ( as announced by the Roads and Transport Authority (RTA) on Tuesday. This measure aims to ease congestion at inspection centres. Only the Tasjeel Hatta centre is exempt from the requirement to book an appointment. Walk-in service will still be available for customers who prefer to visit without a prior appointment; however, an additional service fee of Dh100 will apply. The online booking system was first launched in October last year, exclusively at Tasjeel centres in Al Qusais and Al Barsha. 'The initiative proved effective in saving customers' time and effort,' noted RTA, adding: 'The result of the six-month pilot phase revealed a notable reduction in average customer waiting times for vehicle inspection services at the Al Qusais and Al Barsha centres, by approximately 46 per cent. There was also a 15 per cent decrease in the occupancy rate of physical inspection transactions relative to total available capacity. RTA said that booking an appointment will help reduce waiting times by around 40 per cent. It will also improve occupancy rates, particularly at centres where utilisation had previously exceeded 80 per cent,' noted Qais Al Farsi, Director of Vehicle Licensing at RTA's Licensing Agency. He explained, 'The appointment booking system has been made mandatory for all customer and vehicle categories at technical testing centres, except for vehicles registered in Dubai and owned by People of Determination and seniors, both citizens and residents. These individuals are exempt from the booking requirement for vehicle inspection services, in line with RTA's commitment to ensuring accessible and inclusive service delivery for these two key customer segments.'
