Latest news with #QuadientInspire
Yahoo
28-05-2025
- Business
- Yahoo
Quadient Advances AI Capabilities to Help Organizations Power Better Customer Interactions and Revenue Growth
Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announces the release of advanced AI capabilities designed for crafting and orchestrating highly personalized, omnichannel customer interactions. The extended AI is part of the latest release of Quadient Inspire, an industry-leading customer communications management (CCM) solution, and represents Quadient's continued investment in transforming the way businesses dynamically communicate with customers. New AI-driven capabilities include real-time sentiment analysis and scoring, language translation and personally identifiable information (PII) detection. The new advancements enable businesses to deliver seamless, effective and meaningful interactions to their customers while empowering employees to create and improve communications effortlessly. With the integration of advanced AI assistance, Quadient Inspire now empowers organizations to achieve up to 50% faster content creation and double communication output without increasing headcount. By guiding authors with real-time suggestions, Inspire dramatically accelerates time-to-market while improving consistency, quality and regulatory alignment across all customer communications. 'Quadient Inspire has evolved significantly, leveraging AI capabilities for faster content creation and refinement, high-level personalization, language translation and automation of sophisticated workflows,' said Robert Palmer, research VP with IDC's imaging, printing, and document solutions group. 'The latest Inspire release includes expanded cloud environment options, supporting Quadient's AnyPrem promise. Quadient continues to innovate, setting a high standard for customer communication management in an increasingly dynamic digital environment.' 'Quadient is always striving for new heights in CCM leadership, and we're excited to be reshaping the industry with the new opportunities AI and automation provide," said Chris Hartigan, chief solution officer, digital, Quadient. 'Our strategy for driving innovation is focused on elevating customer interactions, streamlining and automating workflows, discovering actionable insights, ensuring regulatory adherence and driving better business outcomes. Quadient's intelligent platform is helping businesses tackle some of the biggest mountains they face today – measuring, optimizing and driving value with intelligent, personalized customer communications.' The latest release of Quadient Inspire (R17) includes more than 300 enhancements, offering advanced content management like importing the latest InDesign and Quark files, leveraging PDF Forms support and utilizing track changes to enhance collaboration and compliance. To strengthen regulatory compliance, Inspire includes a variety of features to simplify the design of accessible communications, with an automated PDF accessibility tool that remediates legacy documents on-demand or in high-volume batches by applying accessibility templates. Additionally, the latest Quadient Inspire release supports even more cloud environments for seamless deployment. For more information on Quadient Inspire, visit: About Quadient®Quadient is a global automation platform powering secure and sustainable business connections through digital and physical channels. Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency and creating meaningful customer experiences. Listed in compartment B of Euronext Paris (QDT) and part of the CAC® Mid & Small and EnterNext® Tech 40 indices, Quadient shares are eligible for PEA-PME investing. For more information about Quadient, visit ContactsJoe Scolaro, Quadient Global Press Relations Manager +1 203-301-3673 jscolaro@ Kiley Ribordy, Walker Sands Senior PR Director quadientpr@ Attachment PR Quadient Inspire R17 and AI_EN_v1Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
Yahoo
28-05-2025
- Business
- Yahoo
Quadient Advances AI Capabilities to Help Organizations Power Better Customer Interactions and Revenue Growth
Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announces the release of advanced AI capabilities designed for crafting and orchestrating highly personalized, omnichannel customer interactions. The extended AI is part of the latest release of Quadient Inspire, an industry-leading customer communications management (CCM) solution, and represents Quadient's continued investment in transforming the way businesses dynamically communicate with customers. New AI-driven capabilities include real-time sentiment analysis and scoring, language translation and personally identifiable information (PII) detection. The new advancements enable businesses to deliver seamless, effective and meaningful interactions to their customers while empowering employees to create and improve communications effortlessly. With the integration of advanced AI assistance, Quadient Inspire now empowers organizations to achieve up to 50% faster content creation and double communication output without increasing headcount. By guiding authors with real-time suggestions, Inspire dramatically accelerates time-to-market while improving consistency, quality and regulatory alignment across all customer communications. 'Quadient Inspire has evolved significantly, leveraging AI capabilities for faster content creation and refinement, high-level personalization, language translation and automation of sophisticated workflows,' said Robert Palmer, research VP with IDC's imaging, printing, and document solutions group. 'The latest Inspire release includes expanded cloud environment options, supporting Quadient's AnyPrem promise. Quadient continues to innovate, setting a high standard for customer communication management in an increasingly dynamic digital environment.' 'Quadient is always striving for new heights in CCM leadership, and we're excited to be reshaping the industry with the new opportunities AI and automation provide," said Chris Hartigan, chief solution officer, digital, Quadient. 'Our strategy for driving innovation is focused on elevating customer interactions, streamlining and automating workflows, discovering actionable insights, ensuring regulatory adherence and driving better business outcomes. Quadient's intelligent platform is helping businesses tackle some of the biggest mountains they face today – measuring, optimizing and driving value with intelligent, personalized customer communications.' The latest release of Quadient Inspire (R17) includes more than 300 enhancements, offering advanced content management like importing the latest InDesign and Quark files, leveraging PDF Forms support and utilizing track changes to enhance collaboration and compliance. To strengthen regulatory compliance, Inspire includes a variety of features to simplify the design of accessible communications, with an automated PDF accessibility tool that remediates legacy documents on-demand or in high-volume batches by applying accessibility templates. Additionally, the latest Quadient Inspire release supports even more cloud environments for seamless deployment. For more information on Quadient Inspire, visit: About Quadient®Quadient is a global automation platform powering secure and sustainable business connections through digital and physical channels. Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency and creating meaningful customer experiences. Listed in compartment B of Euronext Paris (QDT) and part of the CAC® Mid & Small and EnterNext® Tech 40 indices, Quadient shares are eligible for PEA-PME investing. For more information about Quadient, visit ContactsJoe Scolaro, Quadient Global Press Relations Manager +1 203-301-3673 jscolaro@ Kiley Ribordy, Walker Sands Senior PR Director quadientpr@ Attachment PR Quadient Inspire R17 and AI_EN_v1Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
30-04-2025
- Business
- Yahoo
Quadient: 11% Increase in Software Sales to Mail Clients in 2024 Reflects Rising Demand for Smarter, Multichannel Communications
Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, shared today that businesses are increasingly turning to digital solutions to meet rising customer expectations for modern, multichannel communication. This shift is driving tangible growth: in fiscal year 2024, Quadient recorded a record 11% increase in cross-sales of its Digital automation solutions within its Mail customer base. This growth highlights a broader shift in customer engagement strategies, driven by evolving consumer expectations. Independent research commissioned by Quadient in fall 2024, which surveyed 6,000 consumers across the United States, United Kingdom, and France, revealed a clear demand for more modern, multichannel communication experiences. While physical mail remains relevant, a majority of respondents in each country want companies to communicate through multiple channels, including email, mail, text, mobile apps, and social media. This includes 73 percent in the USA, 66 percent in France, and 62 percent in the UK. The findings send a critical message to businesses: organizations that align their strategies with these changing preferences are better positioned to improve customer satisfaction, foster loyalty, and remain competitive in an increasingly digital marketplace. 'We're meeting our customers where they are and helping them go further,' said Alain Fairise, Chief Solution Officer, Mail Automation at Quadient. 'This isn't just about adopting new technology, it's about enabling smarter, more agile ways to connect. Consumers are not only ready for smarter digital communications, they now expect it. To stay competitive, businesses need trusted partners who can guide them through digital transformation with confidence and minimal disruption. Our growth in Digital cross-sales reflects that trust. By combining intelligent automation with proven expertise in physical communications, we're helping organizations reduce complexity, unlock growth opportunities, and build more resilient, future-ready customer relationships.' With more than 350,000 business customers worldwide, Quadient is helping organizations across industries modernize how they communicate. Through its intelligent automation platform, including Quadient Impress and Quadient Inspire, companies are leveraging both physical and digital channels to improve efficiency, consistency, and responsiveness. In 2024, Quadient recorded its highest level of Digital solution sales into its Mail customer base, while its Mail business continued to outperform the market. Looking ahead, Quadient will continue investing in intelligent hybrid communication solutions to support businesses in delivering meaningful, future-ready customer communications. To know more about Quadient's smart mail solutions, go to About QuadientQuadient is a global automation platform powering secure and sustainable business connections through digital and physical channels. Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency and creating meaningful customer experiences. Listed in compartment B of Euronext Paris (QDT) and part of the CAC® Mid & Small and EnterNext® Tech 40 indices, Quadient shares are eligible for PEA-PME investing. For more information about Quadient, visit Contacts Joe Scolaro, Quadient Sandy Armstrong, Sterling Kilgore Global Press Relations Manager VP of Media & Communications +1 203-301-3673 +1-630-699-8979 sarmstrong@ Attachment PR_Mail and Digital cross-sales dynamics-EN vdef
Yahoo
13-03-2025
- Business
- Yahoo
Quadient Maintains Leader Position on Aspire Leaderboard for Customer Communications and Interaction Experience Software
Paris Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announced today it has maintained its leadership position on the Aspire Leaderboard. Produced by independent advisory firm Aspire CCS, the Aspire Leaderboard highlights and compares vendors in the customer communications management (CCM) and customer experience management software space. It is updated in real-time as vendors release enhancements and adjust strategies. Quadient, which has been a consistent Leader on the Aspire Leaderboard, recently saw its score increase on 'overall strategy' and 'ability to execute,' and remains a Leader in 2025 in four market segments of the Leaderboard: AnyPrem CCM Software, Vendor Hosted SaaS CCM, Communications Experience Platform and Interaction Experience Management. 'Quadient won large deals in healthcare and insurance and has been emphasizing the automation of core processes – particularly using AI – as well as applying new innovations in e-invoicing and Electronic Data Interchange (EDI),' said Kaspar Roos, CEO and founder of Aspire CCS. 'Quadient has also been actively working to transition customers from legacy systems through its InspireXpress platform and competitor-specific conversion tools. In both of the company's CCM solutions, Quadient Inspire Evolve and in the latest upcoming Quadient Inspire Flex release, Quadient is offering a 'bring your own' AI model approach that enhances customer safety by leveraging the customer's vetted, trained AI service.' Quadient is an industry leading and long-standing trusted CCM solution provider, with its high-performance platform, Quadient Inspire, enabling organizations of all sizes to design, create and deliver omnichannel on-demand and batch customer communications. Quadient Inspire has transformed the customer experience for thousands of companies worldwide, flexible enough to handle the most complex, high-volume production jobs of regulatory-driven industries while delivering hyper-personalized, dynamic digital interactions across digital and print channels. 'We are proud to maintain our Leader position on the Aspire Leaderboard and believe this demonstrates Quadient's commitment to continuous innovation in an ever-evolving customer communications landscape,' said Chris Hartigan, chief solution officer, Digital Automation at Quadient. 'Harnessing the power of AI, Quadient Inspire helps businesses deliver meaningful, timely in-the-moment digital interactions and experiences through sentiment analysis and optimization, AI-assisted authoring, auto-generation of translated touchpoints in targeted languages and more.' Aspire DisclaimerThe Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire's consultancy organization. Aspire does not endorse any vendor, product or service included in the Aspire Leaderboard. About AspireAspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM), Customer Experience Management (CXM), and Customer Journey Management (CJM) industries. Through deep market expertise and global insights, Aspire works with Software, Services and Solution providers, and Business Advisories and Private Equity Firms to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at About Quadient®Quadient is a global automation platform powering secure and sustainable business connections through digital and physical channels. Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency and creating meaningful customer experiences. Listed in compartment B of Euronext Paris (QDT) and part of the CAC® Mid & Small and EnterNext® Tech 40 indices, Quadient shares are eligible for PEA-PME investing. For more information about Quadient, visit Contacts Sandy Armstrong, Sterling Kilgore Joe Scolaro, Quadient Director of Media & Communications Global Press Relations Manager +1-630-699-8979 +1 203-301-3673 sarmstrong@ Attachment Quadient Aspire Leaderboard 2025_ENSign in to access your portfolio
