Latest news with #RedBoxStorage
Yahoo
3 days ago
- Business
- Yahoo
Self Storage Awards Asia Gala Dinner announces winners at Self Storage Expo Asia 2025
HONG KONG, June 3, 2025 /PRNewswire/ -- The Self Storage Association Asia announces the Self Storage Association Awards Asia 2025 winners in Tokyo. The Awards recognise Asia-wide and local excellence in self storage in customer service, the use of technology and other key industry metrics. Industry leaders across Asia are raising safety standards, customer service and good governance. Consumers, investors and governments can look to the award winners for the gold standard in self storage in Asia. Self storage is proving a vital industry for empowering small and large businesses to grow through flexible use of space for modern economies. The full list of finalists and details of the entries are at the Awards website at Multi-Site Operator Store of the Year recognises the best self storage site in Asia operated by a large company. Winner Asia & Singapore: Work+Store Regional winners: Hong Kong SAR: RedBox Storage The Philippines: Loc&Stor 24/7 Sucat Independent Store of the Year recognises the best self storage site in Asia operated by a smaller company. Independent Store of the Year & La Réunion Winner: IZIBOX Regional winners: The Philippines: INSTORAGE BY CLAIRMONT Jordan: Easy Storage Jordan Valet Storage of the Year recognises the best valet storage company in Asia providing door-to-door service. Winner Asia and Hong Kong: Valet Stored! Manager of the Year recognises an on-site manager who has outperformed their peers across Asia. Winner Asia and Japan: Quraz - Rumiko Uchida Regional winners: Singapore: Lock+Store - Soh Xun Ling Hong Kong SAR: The Store House - Walter Wu The Environmental, Social, and Governance Initiative Award (ESG Award) recognises excellence in initiatives advancing ESG goals. Winner Asia and Japan: Arealink Co.,Ltd / Hello Storage Regional winners: Singapore: StorHub Self Storage The Philippines: INSTORAGE BY CLAIRMONT Dubai: The Box Self Storage La Réunion: IZIBOX Hong Kong SAR: Storefriendly The Technology & Innovation Award recognises the implementation of technology in operations or customer service above and beyond industry standards. Winner Asia and Thailand: LEO Self Storage Regional winners: Vietnam: MyStorage Vietnam Hong Kong SAR: Storefriendly The Creative & Effective Marketing Award recognises novel thinking that delivers results in driving sales through marketing. Winner Asia and Singapore: Work+Store Regional winner: La Réunion: IZIBOX The Customer Experience Satisfaction Award recognises operators who have demonstrated outstanding service levels, customer care, and user experience, setting new standards in customer satisfaction. Winner Asia and Thailand: i-Store Self Storage Regional winners: The Philippines: INSTORAGE BY CLAIRMONT Hong Kong SAR: RedBox Storage About the Self Storage Association Asia The SSAA is the industry body representing and serving the self storage industry in Asia from Japan to Jordan. Its members comprise the best of class self storage operators, their suppliers and investors. The SSAA provides training, advocacy, intelligence, market reports and a networking platform to help operators to continue to improve and grow. View original content to download multimedia: SOURCE SELF STORAGE ASSOCIATION
Yahoo
28-05-2025
- Business
- Yahoo
RedBox Storage Hong Kong Completes Major Awards Collection at Self Storage Awards Asia 2025
First in Industry to Win Customer Experience Satisfaction Award; Celebrates Consecutive Multi-Site Operator Store of the Year Wins HONG KONG, May 28, 2025 /PRNewswire/ -- RedBox Storage Hong Kong has achieved a rare distinction in the self storage industry, becoming the first company to be recognized in all major award categories at the Self Storage Awards Asia. With this year's wins—Customer Experience Satisfaction Award and Multi-site Operator Store of the Year – Hong Kong—RedBox adds to its previous accolades for Technology & Innovation and Creative & Effective Marketing, completing a "Grand Slam" of industry recognition. The awards, presented by the Self Storage Association Asia (SSAA) and judged by global industry and investment experts, represent the highest recognition in the region for excellence, innovation, and customer focus. A Journey Driven by Customer Needs "From the very beginning, our mission has been clear: to listen to our customers. We transform customer feedback into concrete action—extending our customer service hours to 10pm to serve Hong Kong's night owls, establishing a 3-hour service completion mechanism, and pioneering our 'SMART Storage' mobile app with keyless access experience. These innovations all stem from genuine dialogue with our customers, ensuring our service improvements truly address user pain points. This award is a testament to the trust our customers place in us." said Penny Lam, Associate Director of Customer Service of RedBox Hong Kong. Recognized Customer's Choice RedBox's dedication to customer excellence is reflected in more than 800 perfect five-star Google reviews across its portfolio. The company also passed the Quality Service Recognition Scheme by the Hong Kong Retail Management Association (HKRMA) and maintains over 95% customer satisfaction, demonstrating its consistent commitment to service quality. "With RedBox, I can confidently say it's the best decision I've made for storing my treasured belongings," said Ms. Wong, a RedBox customer. "The facility is always clean, the staff are incredibly helpful, and the location near the MTR makes access so convenient. What impressed me most is how they analyze my storage needs and even sketch drawing showing how to place my items in the self storage unit efficiently. This customer-focused approach is something I've never experienced with other storage companies." Teamwork at the Heart of Success "These four awards reflect the four pillars of our service philosophy—technological innovation, creativity, operational excellence, and above all, our customer-first approach," Benny Chung, CEO of RedBox Storage Hong Kong. "This recognition is a celebration of the dedication and hard work of our entire team, who go above and beyond every day to ensure every customer feels heard, valued, and cared for." Raising the Bar for the Self Storage Industry The consecutive Multi-site Operator Store of the Year - Hong Kong awards reflect the company's ongoing investment in innovation, safety, and customer satisfaction. Key initiatives including business storage solutions designed for startups and SMEs, website enhancements, and facility upgrades have distinguished RedBox Storage as a true industry leader. A Decade of Excellence, A Foundation for Growth "Achieving this grand slam is not just the perfect gift for our 10th anniversary, but a foundation for our next chapter of growth," Benny Chung added. "These awards reflect our team's ongoing commitment to redefining self storage in Hong Kong—from a storage solution to a trusted partner for families and businesses. Ten years ago, we were just a company providing storage facilities; now we've become an integral part of our customers' lives." "We're currently testing our 'Smart Storage Concierge' system to further enhance customer experience, with a planned launch this summer. As we enter our second decade, we remain focused on innovation, exceptional service, and helping Hong Kong residents and businesses optimize their space with confidence." About RedBox Storage Acquired by global investment giant Brookfield Asset Management in 2022, RedBox Storage has established itself as a premier storage specialist, offering innovative and flexible solutions for individuals and businesses. With a focus on innovation, unmatched quality, and customer-centric service, RedBox Storage helps you make room for what matters most. For more information about RedBox Storage Hong Kong, visit Media ContactKK ChanDirector of Marketing852-3792 0210 View original content to download multimedia: SOURCE RedBox Storage
