15-02-2025
How North East train passengers can get free tea and coffee next week
Commuters aboard Lumo trains are in for a heartwarming surprise this Monday, February 17, as the rail operator teams up with Newcastle's iconic tea maker, Ringtons, to serve complimentary hot beverages.
This initiative, part of Random Acts of Kindness Day, is set to spread warmth and joy along the Edinburgh to London route.
Passengers on all Lumo services will be treated to free Ringtons tea and coffee, a simple yet thoughtful gesture designed to brighten their journey.
In addition to the complimentary drinks, customers will also have the opportunity to win exclusive prizes, including train tickets and special Ringtons treats, through Lumo and Ringtons' social media channels.
Commuters across the country will be treated to FREE Ringtons tea and coffee on Lumo trains this Monday (FEB 17) as part of Random Acts of Kindness Day, with complimentary drinks served on all services by the train operator, which runs five times daily between Edinburgh and London (Image: NORTH NEWS) Random Acts of Kindness Day, an international event that has been running since 1995, encourages individuals and businesses alike to promote positivity, generosity, and compassion.
Lumo's initiative aligns with its commitment to enhancing passenger experience while supporting regional businesses.
Established in 1907, Ringtons has long been a beloved staple of North East England, renowned for its high-quality tea and dedication to tradition.
The partnership between Lumo and Ringtons began when the train operator launched in 2021, with both brands sharing a common mission to offer customers high-quality, locally sourced products.
By bringing together their expertise and commitment to excellence, Lumo and Ringtons are not just serving beverages—they are fostering a sense of community and kindness on the rails.
Lumo handing out tea to customers (Image: NORTH NEWS) So, if you're traveling with Lumo this Monday, be sure to enjoy a cup of tea or coffee, on the house, as a small reminder that kindness goes a long way. Martijn Gilbert, Managing Director at Lumo, said: "At Lumo, we believe that small moments can make a big difference and Random Acts of Kindness Day is a fantastic opportunity to give back to our customers. "We strive to create a welcoming and enjoyable travel experience, and this initiative allows us to spread a little extra joy along the way. "Ringtons has been a valued partner since the very beginning, sharing our commitment to quality and customer experience. We're thrilled to collaborate once again to bring a touch of warmth and generosity to our customer's journeys, making their time with us even more special." Lumo recently secured a 96 per cent customer satisfaction score through an independent survey, reinforcing its passion for the customer experience.
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Emma Shard, Brand and Communications Manager at Ringtons added: "Kindness, community, and tea are at the heart of Ringtons, no matter where you encounter us. "There's a real synergy between the wonderful team at Lumo and ours. Every day, we all go out and about, performing acts of kindness—stopping for a chat, and going above and beyond to ensure our communities are happy and well cared for. "Monday presents a lovely opportunity for us to share the joy of tea and coffee with Lumo. Like Martijn, we believe it's the little things that can make a big difference. After all, is there anything more heartwarming than someone making you that unexpected cup of tea?"
