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Hamilton Spectator
2 days ago
- Business
- Hamilton Spectator
Internet ‘nutrition labels' would boost consumer literacy when comparing plans: prof
Despite opposition from some providers, an internet researcher says the CRTC should move forward with implementing its proposed 'nutrition label' requirement to help shoppers compare home internet plans. The potential policy under consideration by the regulator would make it mandatory for internet service providers to list certain relevant metrics — such as those describing price and speed — of plans they offer through a standardized label. The concept has been compared to food nutrition labels at grocery stores, which typically list information on serving size and calories in a standardized format. Concordia University associate professor of information and communication technology Fenwick McKelvey says this would help improve consumer literacy, which 'too often relies on marketing and advertising' from individual companies. He calls it a proactive, necessary step toward boosting the public's understanding around internet service performance. Representatives from Rogers Communications Inc., who also appeared Thursday at an ongoing hearing about the issue, told the CRTC the company already provides key information that customers need to know when purchasing a new internet plan, and that the proposed requirement would be redundant and costly to implement. This report by The Canadian Press was first published June 12, 2025. Companies in this story: (TSX:RCI.B)
Calgary Herald
11-05-2025
- Business
- Calgary Herald
Telus, Bell, Rogers blame immigration policies for mobile subscriber slowdown
For years, Canada's top telecom providers rode a wave of high immigration, collectively adding hundreds of thousands of new mobile phone subscribers most quarters. Those days are over. Article content Canada's three biggest wireless firms — BCE Inc., Rogers Communications Inc. and Telus Corp. — all cited tighter immigration rules when explaining to investors over the past two quarters why subscriber growth has slowed. The trio recorded fewer than 54,000 net new mobile subscribers in the first quarter, the lowest number in four years. Article content Article content Two years ago, the country's population grew 3.1 per cent, a rate not seen since the 1950s, largely due to an influx of foreign students and temporary workers. But last year, as it became clear the housing supply and the health care system were straining from this growth, the federal government enacted measures meant to stem the tide. Article content Article content As a result, Canada plans to admit nearly 20 per cent fewer permanent residents this year than its target in 2024, as well as fewer foreign students. Article content BCE saw a small decline in net mobile phone subscribers in the first quarter, which it said was partly due to 'slowing population growth attributable to government immigration policies.' The company's revenue is falling, which was a consideration in its decision to slash its dividend by over half — the first cut in 17 years. Telus also said reduced immigration hampered its mobile subscriber growth when it reported earnings on Friday. And Rogers, which has the largest number of wireless customers, reported a weak quarter of growth on that metric and also cited 'slowing population growth as a result of changes to government immigration policies.' Article content Article content The Canadian government has capped foreign-student visas in order to shrink the country's temporary immigrant population, which saw explosive growth after the COVID-19 pandemic. International students, as well as temporary foreign workers, contributed to much of Canada's population increases in 2022 and 2023. This, in turn, supported the large gains in new mobile subscribers in the third quarters of those years. Article content In 2023, Canada's population growth was among the fastest in the world. That's no longer the case — growth in 2024 fell to 1.8 per cent and may turn negative in 2026 if the government sticks with its efforts to limit the number of non-permanent residents it allows in. Article content
The Province
30-04-2025
- Business
- The Province
Telus tops Canadian watchdog's telecom complaints ranking: report
The watchdog said it's the first time since it was established in 2007 that Telus topped its complaints list. Rogers Communications Inc. has held that undesirable title for two straight full-year reports after overtaking Bell Canada. Published Apr 30, 2025 • Last updated 4 hours ago • 3 minute read The watchdog said it's the first time since it was established in 2007 that Telus topped its complaints list. Rogers Communications Inc. has held that undesirable title for two straight full-year reports after overtaking Bell Canada. Photo by NICK PROCAYLO / PNG A new report says Telus Corp. is the most complained-about telecommunications service provider in Canada so far this year, as overall grievances by customers continue to rise in the sector. This advertisement has not loaded yet, but your article continues below. THIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLY Subscribe now to read the latest news in your city and across Canada. Exclusive articles by top sports columnists Patrick Johnston, Ben Kuzma, J.J. Abrams and others. Plus, Canucks Report, Sports and Headline News newsletters and events. Unlimited online access to The Province and 15 news sites with one account. The Province ePaper, an electronic replica of the print edition to view on any device, share and comment on. Daily puzzles and comics, including the New York Times Crossword. Support local journalism. SUBSCRIBE TO UNLOCK MORE ARTICLES Subscribe now to read the latest news in your city and across Canada. Exclusive articles by top sports columnists Patrick Johnston, Ben Kuzma, J.J. Abrams and others. Plus, Canucks Report, Sports and Headline News newsletters and events. Unlimited online access to The Province and 15 news sites with one account. The Province ePaper, an electronic replica of the print edition to view on any device, share and comment on. Daily puzzles and comics, including the New York Times Crossword. Support local journalism. REGISTER / SIGN IN TO UNLOCK MORE ARTICLES Create an account or sign in to continue with your reading experience. Access articles from across Canada with one account. Share your thoughts and join the conversation in the comments. Enjoy additional articles per month. Get email updates from your favourite authors. THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK. Create an account or sign in to continue with your reading experience. Access articles from across Canada with one account Share your thoughts and join the conversation in the comments Enjoy additional articles per month Get email updates from your favourite authors The mid-year report by the Commission for Complaints for Telecom-Television Services says it handled 11,909 total complaints from customers between Aug. 1, 2024 and Jan. 31, 2025. That's up almost 12 per cent from the same reporting period a year earlier. The increase was driven by customer issues with wireless service, which represented around half of all complaints submitted, followed by internet issues, which accounted for just over one-quarter of total grievances. The commission said it's the first time since it was established in 2007 that Telus topped its complaints list. Rogers Communications Inc. had held that undesirable title for two straight years after overtaking Bell Canada. Telus accounted for 19.7 per cent of all complaints accepted by the commission, followed by Rogers at 18.7 per cent and BCE Inc.'s Bell Canada at 16.7 per cent. Stay on top of the latest real estate news and home design trends. By signing up you consent to receive the above newsletter from Postmedia Network Inc. Please try again This advertisement has not loaded yet, but your article continues below. Complaints about Telus were up almost 63 per cent year-over-year, which the commission said was driven by issues around incorrect charges, breach of contract, and regular price increases on monthly plans. In a statement, Telus senior vice-president of customer service excellence Terry Wells said the report 'represents a snapshot in time' and that the company is focused on improvement. 'We acknowledge our complaint volumes increased during this most recent period, and take full responsibility for these results, viewing every interaction as an opportunity to learn and grow.' Wells added that Telus has listened to customers' feedback and achieved a 20 per cent reduction in complaints since January. The report said Rogers customers complained 21.1 per cent less than a year ago, while gripes about Bell were up 13.7 per cent. This advertisement has not loaded yet, but your article continues below. Shaw Communications, which was acquired by Rogers in April 2023, had 9.6 per cent of all complaints received. Rogers' Fido subsidiary rounded out the top five at 6.8 per cent of complaints. The commission said a large proportion of complaints about Shaw were related to increased TV set-top-box rental fees. 'Customers raised concerns that their contractual arrangement provided price certainty and that the price increases to set-top-box equipment fees were not permitted,' the report said, adding that nearly all of those complaints were resolved to the satisfaction of both the provider and customer. TV services represented 16 per cent of issues raised by all customers during the reporting period, increasing by nearly half from a year ago. This advertisement has not loaded yet, but your article continues below. Billing issues also remained a top concern for customers, as incorrect charges for monthly price plans accounted for 12.8 per cent of all issues raised in complaints. Commission CEO Howard Maker said customers should always closely monitor their contracts and bills to make sure potential errors are caught. 'Canadians should check their contracts when signing up for services to clearly understand which parts of the price are guaranteed for a set period and which may change without notice,' he said in a press release. 'Checking billing statements regularly to know what you're paying is also very important. We see many cases where what a consumer expects to receive doesn't align with the agreement.' He added that telecom and TV service providers should 'clearly explain' promotions to avoid confusion later on. Read More
CBC
02-04-2025
- Business
- CBC
Rogers Communications and NHL announce 12-year, $11-billion rights deal
Rogers Communications Inc. and the National Hockey League have announced a new 12-year agreement valued at $11 billion for the national media rights to NHL games on all platforms in Canada. The agreement is worth more than double the current rights deal between Rogers and the NHL, which cost $5.2 billion over 12 years and is set to expire next season. The new deal runs through the 2037-38 season. Rogers CEO Tony Staffieri said the company is proud to continue its partnership with the NHL. "Hockey is Canada's game and we're proud to be the home of hockey," Staffieri said in a statement Wednesday. "Sports are core to our company, and these rights are the most valuable sports rights in Canada." NHL commissioner Gary Bettman said the league and Rogers have a shared commitment to best serving Canadian fans and the unmatched passion that they have for the game. "For more than a decade, Rogers has done an incredible job of conveying what NHL hockey, our players, and our teams mean to hockey fans and their communities from coast to coast to coast," Bettman said. The deal includes national rights across all platforms, including TV, digital, and streaming, for all national regular-season games, in all languages, as well as out-of-market rights for all regional games. It also includes national rights to all playoff games, the Stanley Cup Final and all special events and tentpole events, in all languages.
Bloomberg
01-04-2025
- Business
- Bloomberg
Rogers Falls to Lowest Since 2012 on Downgrade, Rich NHL TV Deal
Rogers Communications Inc., Canada's top wireless firm, is set to renew its 12-year broadcast deal with the National Hockey League for C$11 billion ($7.7 billion), according to a report in Sportico. The shares dropped. The agreement is worth more than double the previous C$5.2 billion deal that Rogers signed in 2013. That contract gave Rogers national broadcast rights, including to the valuable Hockey Night in Canada package of games that airs on Saturday nights.
