Latest news with #RupaliSawhney

Hospitality Net

Rupali Sawhney has been appointed Chief Customer Officer (CCO) at Otelier (formerly myDigitalOffice)

Otelier, a hospitality data platform powering the future of hotel operations, today announced the appointment of Rupali Sawhney as Chief Customer Officer. In this newly established executive role, Sawhney will lead Otelier's customer organization with a focus on building strong, lasting partnerships across the entire customer lifecycle - from onboarding and implementation through training, feature adoption, and ongoing success. Sawhney brings more than 15 years of experience driving service excellence and transformational growth across enterprise software organizations. Her leadership will be instrumental in empowering Otelier's customer-facing teams to deliver hands-on support and proactive guidance, helping hoteliers operate more efficiently, drive profitability, and unlock a 360-degree view of their operations and guests. Prior to joining Otelier, Sawhney held senior executive roles at top SaaS and enterprise technology firms, including Quickbase, Saama, IBM Watson (now Merative), Pegasystems, and Sovos. Her experience spans every stage of the client journey - enterprise sales, customer success, product strategy, and solution delivery - giving her a holistic perspective critical to Otelier's customer-first approach. The appointment of Sawhney underscores Otelier's continued investment in customer success and its broader vision to centralize hotel operations data, reduce manual workloads, and drive performance across every department. Learn more about the hospitality data platform powering the future of hotel operations at