7 days ago
NWC Collaborates with upsource by solutions to Elevate Water Distribution Sector
The National Water Company (NWC) has signed a strategic agreement with upsource by solutions to elevate customer experience management services in Saudi Arabia's water distribution sector, according to the Saudi Press Agency.
Being a subsidiary of solutions by stc and a pioneering provider of business process outsourcing services, upsource by solutions will provide NWC with voice interaction services and manage the unified call center for customers.
Through a vast array of advanced technological solutions, upsource by solutions will also offer customers prompt and effective support to enhance their experiences.
Importantly, the SAR94 million agreement marks the beginning of wider cooperation between both entities that will involve a full range of customer interaction channels.
Commenting on the new deal, NWC noted that the current cooperation stands as a testament to upsource by solutions' dedication to supporting the Kingdom's vital sectors, especially the public utilities sector.
Furthermore, it boosts the company's strategy to expand its service portfolio and foster its presence in the Saudi business market.
In line with national digital transformation objectives and Saudi Vision 2030, NWC has stressed its commitment to achieving the highest levels of operational efficiency.
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