Latest news with #SOCII
The Independent
26-03-2025
- Business
- The Independent
AI customer service is not just about AI
Sendbird is a Business Reporter client AI is the next big thing in customer service. At least, that's what everyone says. And they're not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising faster responses, lower costs and a customer experience so seamless it practically glows. But here's the thing: AI alone won't get you there. The real game-changer isn't just intelligence, it's execution. Where AI lives, how it engages customers and whether it actually works at scale all make the difference between a smooth, automated future and yet another frustrating digital dead-end. Why AI needs the right channels Most businesses default to SMS and email because, well, that's what they've always done. But these channels are transactional, built for one-off updates rather than dynamic conversations. An AI agent firing off texts feels about as modern as a fax machine. Instead, in-app messaging unlocks real AI potential – interactive, visual and tailored to customer needs. Imagine an AI guiding a user through a support issue with buttons, images and contextual prompts instead of dumping walls of text. It's the difference between a helpful concierge and a robot reading from a script. The smartest AI in the world is useless if it lags, crashes or gets overwhelmed. For AI conversations to feel natural, they need to be lightning-fast – sub-100ms fast. And they need to handle millions of users at once, not just a handful of test cases. The best AI platforms don't just offer smart responses; they integrate seamlessly with CRMs, helpdesks and messaging apps, ensuring that AI fits into existing workflows rather than creating new headaches. AI agents that don't just chat but actually get things done. Scaling AI without breaking the rules AI may be the future, but regulation isn't going anywhere. Data privacy, compliance and security remain non-negotiable, especially in industries where a misstep can lead to lawsuits rather than just lost customers. Businesses need AI that meets GDPR, SOC II and HIPAA standards, not just AI that sounds clever in a demo. And beyond compliance, monitoring is key. AI's effectiveness depends on constant refinement, which means businesses need clear insights into how AI is performing, where it's falling short and how to improve it. AI customer service isn't just about picking the right bot. The real investment is in everything that surrounds it: the channels, the infrastructure, the compliance and the operational strategy. Those who get it right won't just keep up with the competition – they'll set the standard for what customer service should be.
Miami Herald
25-02-2025
- Business
- Miami Herald
RockDove Solutions Launches Robust Trust Center with Vanta
The developer of the In Case of Crisis critical event management platform has established an automated hub for verifying its security and privacy practices. WASHINGTON, D.C., WASHINGTON, D.C. / ACCESS Newswire / February 25, 2025 / RockDove Solutions, developers of the award-winning In Case of Crisis critical event management platform, is demonstrating its industry leadership in protecting client security via Vanta. RockDove Solutions has selected Vanta, the leading trust management platform, to launch and manage a robust trust center that will maintain simple and direct access to all the company's security and compliance documentation. The lack of transparency and significant effort involved in vetting suppliers' security and privacy practices is a frequent problem that can delay critical projects and add costs to the purchasing process. By working with Vanta, RockDove Solutions streamlines the due diligence process and provides clear and accessible information about the company's security practices. "We are thrilled to work with Vanta to offer a portal to better answer our clients' questions about our security and privacy practices and compliance," said Ray Baldwin, CTO of RockDove Solutions. The trust center will provide clients with a central hub for RockDove Solutions' certifications, policies, and audit reports, allowing easy verification of the company's compliance with standards such as SOC II, GDPR, CCA, ISO 27001, NIST Incident Management, and DORA. It also allows RockDove Solutions to display real-time security and compliance data from the company's internal controls and tests, and to manage, track, and automate requests for information. "It's crucial for businesses today to proactively demonstrate their commitment to compliance and security in order to build trust in the organization, accelerate the security review process and decrease the sales cycle," said Sanjay Padval, Director, Product, Vanta. "Vanta is excited to power RockDove Solutions' Trust Center to provide real-time security insights in a single source of truth." With the In Case of Crisis platform, RockDove Solutions provides organizations with the tools they need to ensure continuity of operations when experiencing critical events from cyberattacks to natural disasters to workplace violence. This new trust center initiative allows clients to better understand RockDove Solutions' commitment to security, compliance, data protection standards, and transparency. For more information, visit About RockDove SolutionsRockDove Solutions ( offers In Case of Crisis, an improved approach to critical event management. It is used by risk and security professionals to prepare for and respond confidently to emerging threats. The platform unites cross-functional teams and stakeholders with a common operating picture and accelerates response with automated workflow while maintaining executive governance using proven and repeatable best practice. Contact Information Buse Kayar busek@
