3 days ago
A'bad airport gets recognition for better customer experience
Ahmedabad: The Sardar Vallabhbhai Patel International (SVPI) Airport, Ahmedabad, announced on Friday that it received Level-4 accreditation by the Airports Council International (ACI) for improved customer experience.
This recognition places SVPI Airport among a select group of airports globally and third in India for enhanced customer experience. The accreditation evaluates multiple parameters, including airport culture, governance, operational improvement, measurement, customer strategy, and customer understanding.
Key initiatives driving the SVPI Airport's Level-4 accreditation include the digitisation of SOPs, the launch of Digi Yatra, self-baggage drop at both terminals, a rejection line for baggage belts, and increasing baggage handling from 600 to 1,600 bags per hour. AI-based surveillance cameras were installed for enhanced safety and project monitoring, among other improvements.
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