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India Gazette
12 hours ago
- Politics
- India Gazette
State-Level SWAGAT Programme led by CM Bhupendra Patel rescheduled to June 30 due to Shala Praveshotsav and Kanya Kelavani Mahotsav
Gandhinagar (Gujarat) [India], June 24 (ANI): The monthly State-level SWAGAT Online Public Grievance Redressal Programme, chaired by Chief Minister Bhupendra Patel and typically held on the fourth Thursday of every month, will now be held on Monday, June 30. This rescheduling is because of the Shala Praveshotsav and Kanya Kelavani Mahotsav being organised across Gujarat from June 26 to 28, the Chief Minister's office said in a press release. This has been informed by the Chief Minister's Public Relations Unit for everyone concerned. Citizens and applicants can submit their grievances on Monday, June 30, between 8:00 am and 11:00 am at the Chief Minister's Public Relations Unit, Swarnim Sankul-2, Gandhinagar. Inspired by Prime Minister Narendra Modi and launched in 2003, the State SWAGAT Online Public Grievance Redressal Program is conducted on the fourth Thursday of every month as part of the State-level SWAGAT initiative. April 24 marked the completion of 22 years of 'SWAGAT,' the technology-driven grievance redressal programme initiated by Prime Minister Narendra Modi in 2003. On this occasion, CM Patel stated that PM Modi set the true course for good governance and inspired everyone to follow that path, according to an official release. He said the SWAGAT initiative launched by him has brought transformational change in people's lives, becoming an effective medium for solving problems in a paperless, transparent, and hassle-free manner. Prime Minister's successful efforts to establish a structured grievance redressal system for common citizens, including the poor, underprivileged and rural communities, resulted in the state being gifted with the 'SWAGAT' initiative. He noted that at a time when the use of technology for online grievance redressal was still a subject of discussion in the country, PM launched the SWAGAT online public grievance redressal programme on April 24, 2003. The SWAGAT programme was launched with the primary aim of leveraging technology to create an effective link between citizens and the government. He stated that it has become a reliable platform for addressing citizens' everyday grievances swiftly, efficiently and within a defined timeframe. (ANI)
Time of India
25-04-2025
- Politics
- Time of India
GARC suggests 9.30am-5.10pm timing for govt offices
Gandhinagar : Submitting its second report to the state govt on Friday, the Gujarat Administrative Reforms Commission (GARC) recommended that work hours at all govt offices, except educational institutions, should be from 9.30am to 5.10pm. "To improve efficiency and maintain work-life balance , the report recommends setting official working hours for all govt offices and institutions, including regional offices, from 9.30am to 5.10pm," the document, presented to chief minister Bhupendra Patel by GARC chairman Hasmukh Adhia, states. It focuses on 10 citizen-centric recommendations aimed at achieving 'Govt at Your Doorstep' through digital technology. GARC has recommended creating user-friendly govt websites for a better citizen experience and has suggested evaluating all govt websites by Aug 2025 to ensure quality, accessibility, and security, following guidelines issued by the Centre. It also recommended that the citizens charter be made more effective. You Can Also Check: Ahmedabad AQI | Weather in Ahmedabad | Bank Holidays in Ahmedabad | Public Holidays in Ahmedabad Among the recommendations is "implementing single sign-on for all govt services to ensure efficient interoperability, allowing citizens to access any govt scheme or program from one place". The report says this will eliminate the need for repeatedly entering demographic and identification information for various benefits. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Trade Bitcoin & Ethereum – No Wallet Needed! IC Markets Start Now Undo Another significant recommendation includes a tech-enabled verification of govt certificates. "To ensure transparency and accountability, the govt will develop a tech-enabled QR-based method to verify the authenticity of official certificates, licenses, approvals, and other documents issued by the govt," the report said. The report also said that the existing online grievance redressal platform, SWAGAT, will be expanded to integrate citizen-centric services. "This unified platform will provide multiple channels for citizens to register their complaints, such as email, WhatsApp, phone calls, online portals etc," the report says. After GARC called for suggestions from govt employees and citizens, it received over 2,150 responses and recommendations from employees of various state govt departments and the public, an official statement said on Friday.
